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Set access to call answer features configuration
Calls can also have special ring tones, depending on distinctive ring values for the lines
and the telephone.
Attention: The handsfree button and the headset are not available on all telephones.
Configuring for calls direct to set procedures navigation
•
Configuring handsfree and handsfree answerback (page 108)
Configuring handsfree and handsfree answerback
Enable Handsfree (HF) to use the telephone speakers or a headset.
Enable HF answerback to allow users to answer a call without lifting the handset, or to
use a headset.
This feature is set on a per-telephone basis through Business Element Manager.
Procedure steps
Step
Action
1
Click Configuration > Telephony > Sets > Active Sets.
2
Select the DN record for the telephone for which you want to enable or disable
handsfree.
3
Click the Capabilities and Preferences tab.
4
In the bottom frame, click the Capabilities tab.
5
Select or clear the HF answerback check box.
6
Set the Handsfree field to Auto, Standard, or None.
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Configuring for calls not direct to set
There are a number of features you can use to answer incoming calls that do not come
directly to your line or intercom buttons. Use the following features to answer these calls.
Configuring for call not direct to set procedures navigation
•
Configuring call queuing (page 108)
•
Configuring Directed Pickup (page 109)
•
Adding a set to a pickup group (page 109)
Configuring call queuing
This feature allows you to answer the next incoming call on your telephone, based on
call priority.
Call priority is based on waiting time. The caller that has waited the longest is answered
first.
108
NN40170-500 Avaya Business Communications Manager 6.0 Configuration — Devices
May 2010