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Preventive Maintenance and Fault-finding
7.2.2
6.
When the product exhibits a distinct change in performance.
7.
If the equipment has been subject to a lightning strike or power surge.
Replacement Parts
When replacement parts are required, be sure only parts specified by TANDBERG Television
Ltd (or having the same characteristics as the original part) have been used. Unauthorised
substitutions may result in fire, electric shock or other hazards.
7.2.3
Checks on Completion of Servicing
Upon completion of any service or repairs to this product, ask the service technician to
perform safety checks to determine that the product is in a safe operating condition. Also,
performance and EMC checks may be required.
7.3
Maintenance and Support Services
7.3.1
Introduction
TANDBERG Television is a leader in the design, integration and implementation of digital
broadcasting products and systems. It has a large team dedicated to keeping our customers
on air 24 hours a day, 365 days a year.
With regional offices worldwide, and ultra-modern specialist service facilities in the US, UK,
Hong Kong and Australia, TANDBERG Television covers the world. There is a customer
service centre open round the clock, every day of the year, in your time zone.
TANDBERG’s years of design and support experience enable it to offer a range of service
options that will meet your needs at a price that makes sense.
It’s called the TANDBERG Advantage.
7.3.2
Warranty
All TANDBERG Products and Systems are designed and built to the highest standards and
are covered under a comprehensive 12 month warranty.
7.3.3
Levels of Continuing TANDBERG Television Service Support
For stand-alone equipment, then TANDBERG Television BASIC Advantage is the value for
money choice for you.
BASIC provides you with year-by-year Service long after the warranty has
expired.
For systems support you can choose either Gold or Silver Advantage. These packages are
designed to save you costs and protect your income through enlisting the help of TANDBERG
Television support specialists.
VOYAGER Advantage is the truly mobile service solution. This provides a service specifically
designed to keep you mobile and operational.
Call TANDBERG Customer Services for more details.
Page 7-4
Reference Guide: RX1290 H.264 Contribution Receiver
ST.RE.E10228.1