Download Connectivity - Your Custom Comm Training

Connectivity DISH Network Benefits 
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Fewer calls to CSC
Endeavor to stay Best‐in‐Class Keep cutting edge technology available to the customer Set Top Box Health (STBH) information they affect customers, which only works if you STBH identifies issues before
connect the Internet or a phone line to all receivers you install. This allows us to address receiver issues before the customer
knows they exist and helps us perform more accurate troubleshooting when they call in. Technician Benefits 
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Increase your connectivity percentage
Increase your job satisfaction
, knowing you are doing the most you can 
for your customers Help you move up your career path by meeting your connectivity goal
Connectivity is not optional. Doing this, or not doing this, directly affects your Connectivity goal and scores on Customer Satisfaction Surveys. Connectivity Goal Connecting the primary receiver counts for your Connectivity goal, but you should aim to connect all receivers. 
The company goal for having customers’ receivers connected to either broadband or phone line is 60%
with 40% internet connectivity What’s Being Connected Two Connectivity Options There are two main types of connection options. The first is to connect the receiver to broadband Internet and the second is to connect to a phone line. Version 3.1.2 Page 27‐4 5/12/2011 DNS Training Confidential Property of DISH Network L.L.C.