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TAPIT NOVA
Contents
Authorization Code filter criteria ...............................................................................56
Area Code filter criteria .............................................................................................58
Call Note filter criteria ...............................................................................................60
Length – call length filter criteria ..............................................................................62
Ring Length filter criteria ..........................................................................................62
Hold Length filter criteria ..........................................................................................63
Cost filter criteria .......................................................................................................63
Trunk filter criteria.....................................................................................................64
Trunk2 filter criteria ...................................................................................................65
Telephone Number filter criteria................................................................................67
DNIS Number filter criteria .......................................................................................68
Users filter criteria .....................................................................................................70
Clients filter criteria ...................................................................................................70
Departments filter criteria ..........................................................................................71
Trunk Groups filter criteria ........................................................................................71
DNIS Campaigns filter criteria ..................................................................................72
Direction filter criteria ...............................................................................................72
Transfer filter criteria .................................................................................................72
Status filter criteria.....................................................................................................73
Calls filter criteria ......................................................................................................73
To create a predefined filter .......................................................................................74
To display filter on the report ....................................................................................74
To view the report ......................................................................................................74
Working with Report View Screen.........................................................................................................75
To navigate through report pages...............................................................................75
To go back to the parent report ..................................................................................75
To search for a specific value in the report ................................................................76
To print the report ......................................................................................................76
To email the report .....................................................................................................77
To add a note to the call record ..................................................................................78
To drill down to a detail report ..................................................................................79
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