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Home Express
Agent Operations
Entering Orders
Working with Final Mile Orders
Understanding the Final Mile Order Process Flow
See Figure 60 on the facing page. The process for Final Mile orders includes the
following steps:
1. The consignee orders a product from an account. The order might be placed at a
retail location, on a Web site, over the phone, etc.
2. The account gathers the required information from the consignee. The account
contacts a Home Express representative—either a coordinator or a booking
agent—and places the order. Also, an account might use the Home Express Web
site to enter orders.
3. The order is automatically communicated to the agent partner that will make the
delivery. The agent partner sees the order on the Home Express Home screen.
4. The product is moved from the account’s warehouse or manufacturing location to
the agent partner’s location. If the account requests transportation, a coordinator
creates a transportation order in Home Express. The account doesn’t have to use
Home Express to move the product.
5. The agent partner notifies the consignee that the product has arrived and plans the
delivery. The agent partner delivers the product.
6. After the delivery, the agent partner updates Home Express with the actual date
and time of the delivery and the proof-of-delivery information.
12/10/03
© 2003 North American Van Lines, Inc.
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