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User Manual eIDS Decreased Chargebacks • Electronic delivery method ensures chargebacks and retrievals are not “lost” via the mail or fax. • Faster response times and Alert messages for retrieval requests result in a reduction of non-response chargebacks. Enhanced Financial Controls • Ability to effectively manage back office workflow. • Provides queue prioritization and sales dispute inventory control. • Protect cardholder information by eliminating paper. Ease of Use • Simplifies back office tasks associated with the management of chargebacks and retrievals. • Merchants receive acknowledgements and comprehensive messages clarifying required documentation for fulfillment. Rev: 09/01/2009 V1.0 Page 10 of 70 First Data Learning Organization Confidential & Proprietary to First Data Corporation Developed by: 02 eIDS_User_Manual.doc
