Download User Guide - Appointments Online

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MAKING AND TAKING BOOKINGS
5.3 THE ONLINE BOOKING PROCESS (cont’d)
All bookings requested by clients are tentatively added to your
appointment diary to avoid double bookings and queued up in your
Awaiting Confirmation page (which is accessible from the My Bookings
tab).
From here the booking is able to be approved or declined, along with
a confirmation or decline note entered. The system will then notify your client
by email accordingly.
If you accept the booking request, it is automatically added to your
calendar and the booking status changes to confirmed.
Note: Appointments Online has the ability to automatically confirm all
booking requests you receive. Please contact your account manager to
turn on this functionality.