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Troubleshooting and Maintenance
SYMPTOM
Communication Overrun
(Error Message)
CAUSE
SOLUTION
Bad communications Cable Replace cable or Call Service Representative.
or CPU I/O
Computer software
XON/XOFF not enabled.
Enable software XON / XOFF.
Framing Error
(Error Message)
Incorrect Word Length /
Parity / Baud Rate
Parity Error
(Error Message)
Parallel Interface, printer is
not printing (Printer
Halted)
Incorrect Parity setting
Turn printer off then back on and send data again.
Reset settings for Baud rate in printer or
computer.
Turn printer off then back on and send data again.
Reset Parity rate in printer or computer.
Turn printer off, then turn printer on and send
again.
Bad data sent
Bad communications Cable Replace parallel cable, maximum length 10 feet
(304.8 cm)
Revision B
Bad main processor board
Call Service Representative.
Centronic (Parallel) Cable
over maximum length
Replace parallel cable, maximum length 10 feet
(304.8 cm)
Incorrect Software Driver
Use the 9K-L or 9K-LC driver with Windows 95.
Typical dumb printer interface (TTY, Teletype,
DOS text printer, Generic printer) or HP Laserjet
series II and W700.
13K USERS MANUAL
P/N 90-00093-001
Section 8 - 4