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The Phonebook / Directory Service On this topic The Phonebook / Directory Service Introduction Synchronize the Phonebook With your IP Phones Resolves Caller ID to Name Using the Phonebook Link to Exchange Server, LDAP or ODBC Import & Export of Phonebook entries Importing Phonebook Entries Exporting Phonebook Entries Synchronising with Exchange Server (PRO) How it Works Configuring the Exchange Connector (MS Exchange Sync) Enabling Exchange Calendar Profile Switching Configuring LDAP Directory Search (PRO) Configuring ODBC Database Search (PRO) See Also Introduction The phonebook feature allows you to easily publish a phonebook company wide. Used in tandem with a personal phonebook, it allows users to quickly launch calls without wasting time finding a contact’s number and subsequently entering it in the phone. The Company phonebook is company wide and is managed from the management console. The personal phonebook is only available to a particular extension and is managed from 3CXPhone on that extension. Synchronize the Phonebook With your IP Phones The company phonebook is also published to a directory in a format that Cisco, Fanvil, Htek, Polycom, snom, and Yealink phones can download. These phones can then show the same phonebook on their display. Resolves Caller ID to Name One of the most important features of the phonebook is that incoming caller IDs are searched against the phonebook, and if a match is found, the caller’s name is shown in the caller ID rather than just showing the number. Using the Phonebook To use the phonebook, users enter a name, or part of the name, in the search box of the 3CXPhone Phonebook. 3CXPhone will automatically resolve the name or part of the name to a phonebook entry. To launch a call, the user just needs to double­click the name and click the ​
“Call” ​
button. Link to Exchange Server, LDAP or ODBC The 3CX Phonebook / Directory service can also synchronize with and query external data sources including Microsoft Exchange Server, aMicrosoft LDAP server or an ODBC database.