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Use office equipment
Solutions to computer problems
Solution
My computer has
crashed – have I lost all
of my work?
It is possible that you may have lost the work you have done since the last time you
saved it, so make sure your programs are set to auto-save every 10 minutes to prevent
loss of work in these situations. Your IT technician probably has a backup file containing
copies of each day’s files for more serious loss of work. If you work on a stand-alone
computer (i.e. not part of a network), remember to back up your work at the end of every
session or at the end of the day.
My computer will not
connect to the Internet
If it is only your PC which will not connect to the Internet (whereas your colleagues’
connections are fine), then the problem is likely to lie with your machine. It may be that
your computer needs to be reconnected to the Internet, either by yourself (if a stand-alone
computer) or the IT technician. If you have an Internet cable, check it is connected to your
computer (wireless connections do not have a cable).
One of my software
programs will not run –
when I try to open it, it
freezes
This is likely to be something you need to get help with, especially if it happens regularly.
Your IT technician, or an IT specialist, may have to reinstall the program.
My computer is running
very slowly
Computers can run slowly for a number of reasons. If you are working from files stored on
a network, it may well be that the network has many users on it causing your computer to
run more slowly than you would like. If you are working on a local hard drive or a standalone computer, it may be that your computer is in need of an update. Contact your IT
technician, or an IT specialist, who will be able to examine your computer and identify the
cause of the problem.
Table 221.4: Common computer problems and their solutions
Portfolio task 221.12
Use office equipment
Problem
Unit Q221
Table 221.4 summarises solutions to some common computer problems.
Links to LO4: assessment criteria 4.1 and 4.3
Using the work which you completed in Activities 10–13, produce a table
that identifies four examples of equipment problems. For each of the
problems, include an example of how to deal with that issue.
You can use real examples of office equipment problems and solutions
from your own experience at work if you wish. Remember to say whose job
it is to deal with each of the problems you identify.
The purpose of following the manufacturer’s
instructions and organisational procedures
Imagine there is a fault with the department’s printer. You have checked that the
toner has not run out, but in the absence of a qualified engineer, neither you nor
your colleagues have the expertise to diagnose the problem. So, what should
you do? The first step is to look at the manufacturer’s instruction book, which will
probably be located near to the printer.
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