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Tech-note
8. Troubleshooting and FAQ
8.1
Enable JavaScript
JM4Web requires JavaScript to provide interactivity with the server and the user. JM4Web will not
work if JavaScript is disabled in your browser.
By default most browsers come with JavaScript enabled. But if you have disabled JavaScript in the
past, please re-enable JavaScript before accessing JM4Web pages.
8.2
Browser Cache
JM4Web include resources that change infrequently such as CSS files, image files and JavaScript
files. These resources take time to download over the network which increases the time it takes to
load the JM4Web page in your device browser. Browser caching allows these resources to be saved
by a browser and used without requesting it each time from the panel. This results in faster loading of
JM4Web pages.
For optimal JM4Web performance, caching should be enabled in your browser. By default the
browser comes with caching enabled and you don’t have to do anything with it unless the cache as
been specifically disabled.
Note that JM4Web pages will work properly with disabled browser caching, however resource loading
will be slower compared normal cached operations.
8.3
Using Proxy
Some users may be accessing the JM4Web through a proxy. The proxies may control the number of
parallel connections settings for the browser. If the proxy controls the parallel connection settings then
make sure that the max possible parallel connections (max connections) is set to a number greater
than 5 and less than or equal to 10.
ptn0400-11.docx - 01.08.2012
JM4Web User Manual
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