Download SMS BlueNote - System & Method

5.5. Duty Reply Chain
You can find yourself in a situation where an SMS message is sent to a pre-defined
number, but is unable to bee responded, because of various difficulties encountered
(mobile phone switched off, mobile phone in a non reception area, etc).
This can be a problem if the SMS message is of great importance and will need the
rapid intervention.
SMS BlueNote gives you the opportunity to prepare at backup for such a situation by
creating a Duty Reroute Chain.
The Duty Reroute Chain is a number of people that will receive the SMS message in
case the original message remains unanswered for X seconds. The message will be
passed on to the next person in the chain and rotate in the chain until the message
is finally answered.
Go to the SMS BlueNote main menu.
Select Option 7.” Work with Duty Re-route Chain”
Press F6 to create the members
of the chain.
The unanswered message will
always rotate in the order
indicated.
Example:
If “Kaj” is the operator on duty and the message is unanswered the message will be
rotated forward to “Bent” then “Frank” and then back to Kaj again.
The message will continue to rotate until it is answered.
The forwarding time of the message is default set to 1800 seconds – that is 30
minutes.
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