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Controller - no or slow print, scan failure, garbled data, lockup
D:\VER570\Install.bat.
b. If the recovery does not complete from the Recovery.bat file then change directories and run the VER570\install.bat file. This will install version 5.5.1
system software (not version 5.7.0). Once 5.5.1 is loaded and initializes correctly, install version 6.0.0 system software and any related patches.
c. If any of the processes do not take place, check the contents of the D:\ drive by performing a dir command. If the contents do not list D:\Recovery.bat ,
D:\VER600\install.bat , and D:\VER570\Install.bat then the D: partition has not been installed correctly. The drive must be sent back to test lab for recovery.
Solution ID
TAUS0627513EN*
Solution Usage
0
Description
When browsing the web utilities with Microsoft® Internet Explorer, the page is in Japanese.
Solution
PROBABLE CAUSES:
1.A glitch in the cache may be causing a refresh problem.
Delete all cache files and clear the history. Simply right-click on the IE desktop icon and select Internet Properties. Click on [Delete Files...], [Clear/Delete
History], [Delete Cookies...](optional), then OK .
Note : To viewthe abovePDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
2. The NIC firmware is corrupted.
Reset the NIC to factory defaults. To reset theNIC to factory settings, perform the following:
a. Power down the IP unit and remove the small rearcover.
Note : Please remove the network connector from the NIC when performing the reset.
b. Set jumper OP2 to the lower 2 pins, (bottom and middle) for factory initialization.
c. Power the IP unit ON and leave it on for five minutes.
d. Power down the IP unit and reset jumper OP2 to the upper 2 pins (upper and middle).
e. Install the rear cover.
f. The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD
Solution ID
TAUS0900085EN*
Solution Usage
0
Description
Unable to scan to E-mail using a Microsoft® Exchange Server 2007.
Solution
CAUSE:The Microsoft® Exchange Server is not set up correctly.
SOLUTION:Please use the attached settings to set up scan to E-mail on the Microsoft® Exchange Server 2007. To viewthe PDF, Adobe Reader® must be
installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
CAUTION : The following instructions to create an Anonymous SMTP Receive Connector are NOT to be attempted by a technician. They are provided only
for use by an EXPERIENCED Microsoft Exchange 2007 Administrator, as failure to follow these instructions in any way may have a detrimental effect on
E-mail flow in Exchange 2007. The instructions provided have been tested numerous times and are known to work. They are currently in production use
in-house at Konica Minolta and several customer environments.
SPECIAL NOTE : Solution contribution by Jim DiSarro, Workgroup/SSD and Mark D'Attilio/Ian Lynch, Production Print/SSD
Solution ID
TAUS0802577EN*
Solution Usage
Description
E49-05 shortly after power ON.
Solution
CAUSE: IP-511A cooling fan lock error.
SOLUTION: Clean and inspect the IP-511A cooling fan. Ensure the power connector is securely seated and that no obstructions are interfering with the fan
blade rotation. Replace the IP-511A cooling fan (p/n 13RN80520) as necessary.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD
Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc.
June 2009
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