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Table of Contents
Products..................................................................................................................................... 4
WebLink™ ............................................................................................................................................................ 4
InSync™ PM/EMR................................................................................................................................................. 4
Revenue Cycle Management ............................................................................................................................... 4
Medical Transcription .......................................................................................................................................... 5
Real-Time Eligibility ............................................................................................................................................. 5
Electronic Remittance Advice (ERAs) ................................................................................................................... 5
Patient Statements .............................................................................................................................................. 6
Credit Card Processing ......................................................................................................................................... 6
Patient Reminders ............................................................................................................................................... 6
Claim File Requirements ............................................................................................................ 8
Helpful Hints .............................................................................................................................. 9
System Requirements for WebLink™ ................................................................................................................... 9
Secondary Insurance Carriers .............................................................................................................................. 9
Training ................................................................................................................................................................ 9
National Provider Identifier (NPI) ........................................................................................................................ 9
Variant Tables ...................................................................................................................................................... 9
System Changes ................................................................................................................................................. 10
Account Orientation ................................................................................................................ 11
Payer Enrollment ............................................................................................................................................... 11
Claim Submission ............................................................................................................................................... 11
Printing Claims ................................................................................................................................................... 11
Viewing Messages ............................................................................................................................................. 11
Session Report.................................................................................................................................................... 12
Clearinghouse Acceptance Reports ................................................................................................................... 12
Rejection Reports ............................................................................................................................................... 13
Claim Status ....................................................................................................................................................... 13
Claim Statistics................................................................................................................................................... 13
Using the ‘Tools’ Key .......................................................................................................................................... 14
Patient Search .................................................................................................................................................... 14
NPI Entry ............................................................................................................................................................ 14
Institutional Claims ............................................................................................................................................ 14
Sample Report Pack ................................................................................................................. 16
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