Download VSoIP Services Surveillance Suite.book

Caution: It is highly recommended that computer hardware is NOT used to perform
non-surveillance system tasks unless the interaction between the CCTV and
non-CCTV aspects of the installation can be safely accommodated within the
specification of the computer and there is no shared dependency, e.g. shared
database manager usage, that compromises the system.
Providing Technical Support Information
All software components have a built-in automatic log file generator. The generator is enabled
whenever a special file called logging.config is detected.
Enabling Logging
To enable logging:
1
Click the System Settings icon as shown in Figure 112:
Figure 112 Enabling logging
2
Click Enable Log. This creates a file called logging.config in the installation folder.
Alternatively, you can enable logging manually, as follows:
1
Locate a suitable logging.config file and copy it into the clipboard. This will be:
•
In the installation folder of the software component and called logging.config.disabled (or
some other name that distinguishes it from logging.config), or
•
In a sub-folder of the installation folder.
Alternatively, you might be sent the file by a technical support representative.
2
Close the application you want to log.
•
For clients, exit the application.
•
For servers or NVR components, stop the service controlling the application.
3
If necessary, paste the logging.config file into the installation folder. (If necessary, rename it
so that it is called logging.config.)
4
Start the application to be logged.
5
Note that a log-roll.txt file will appear in one of the following locations, depending on your
operating system: (the following examples are for the Client)
•
Vista/Windows 7: C:\Program Data\CSLogging\VSoIPClient
•
Windows XP/Server 2003: C:\Documents and Settings\All
Users\CSLogging\VSoIPClient
Troubleshooting
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