Download VisionMo obility y

Visio
onMo
obilityy
User Manual
Vision 1.22
Novvember 20100
VisionMobility User Manual
Document No. 010
Version No. V1.2/1110/3
© Copyright SpliceCom Ltd
SpliceCom Ltd
The Hall Business Centre, Berry Lane
Chorleywood, Herts WD3 5EX
Tel: 01923 287700
Website: www.splicecom.com
obility User Manual
VisionMo
M
Conte
ents
Introducction......................................................... ........................................................................................................ 1 Aboutt this manuaal ......................................... ........................................................................................................ 1 Your U
User Account ......................................... ........................................................................................................ 1 Logging on ...................................................... ........................................................................................................ 1 Logging off...................................................... ........................................................................................................ 3 4
Basic Caall Handling ............................................. ........................................................................................................ 4 Make a Call ...................................................... ........................................................................................................ 4 4
Answe
er a Call................................................... ........................................................................................................ 4 4
Rejectt a call ..................................................... ........................................................................................................ 5 End a Call ......................................................... ........................................................................................................ 5 Place a call on hold ....................................... ........................................................................................................ 6 6
Transffer a Call.................................................. ........................................................................................................ 6 6
Confe
erence Call .............................................. ........................................................................................................ 7 Call Re
ecording ................................................. ........................................................................................................ 8 8
Directoryy .............................................................. ...................................................................................................... 100 Search
h for an entrry ........................................ ...................................................................................................... 100 Extenssion State ............................................... ...................................................................................................... 11 Make a call via the
e Directory ........................ ...................................................................................................... 11 Transffer a call via the
t Directoryy ................... ...................................................................................................... 11 Manaaging Contacts ....................................... ...................................................................................................... 12 Calls Hisstory ......................................................... ...................................................................................................... 13 Ring b
back a caller or Redial a number
n
........ ...................................................................................................... 13 User Configuration ............................................. ...................................................................................................... 144 orwarding ............................................... ...................................................................................................... 144 Call Fo
Do No
ot Disturb ................................................ ...................................................................................................... 17 Call W
Waiting ..................................................... ...................................................................................................... 19 Out o
of Office Messsage ................................. ...................................................................................................... 200 Personal Numberss ......................................... ...................................................................................................... 21 d Dials ..................................................... ...................................................................................................... 22 Speed
Chang
ging your Pin
n ......................................... ...................................................................................................... 244 Chang
ging your Ho
ome Page .......................... ...................................................................................................... 25 Remo
ote PSTN .................................................. ...................................................................................................... 266 Voicemaail ............................................................. ...................................................................................................... 27 Receivving a Messaage .................................... ...................................................................................................... 27 Listen
n to a messag
ge ...................................... ...................................................................................................... 27 Ring b
back a caller ......................
.
..................... ...................................................................................................... 288 Messaage Handling
g ........................................ ...................................................................................................... 29 Using
g an Assistantt telephone number
n
....... ...................................................................................................... 300 Forwaard a messag
ge ....................................... ...................................................................................................... 300 Index ..................................................................... ...................................................................................................... 344 Contents
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i
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Introd
duction
About this manu
ual
This man
nual containss all that you need to kno
ow to operatte your Vision
nMobility sofftware being run via a
SpliceCo
om maximise
er system using version 3 .2 software.
This man
nual assumes that your User
U account has been co
onfigured to enable you tto use the ViisionMobilityy
software
e. If this is not
n the case please
p
refer tto your Syste
em Administrrator for furthher assistancce.
Your U
User Accou
unt
You are a “User” of the SpliceCom
m maximiserr telephone system
s
and as
a such you hhave a User account
a
on
em. Your User name will be used to iidentify you as you make
e, receive andd transfer calls. Each of
the syste
your colleagues will also have a User
U accountt and will be identified in
n the same w
way, by their User name.
ed via the Dirrectory as exxplained in th
he Directory
A list of tthe Users of your maximiser system ccan be viewe
section ffrom page 100.
Your Use
er account will
w have been
n configuredd to enable VisionMobility
V
y to partner yyour telephone handset.
Your tele
ephone convversations wiill be via the handset but VisionMobility will assist you to hand
dle calls
quickly aand efficientlly. Further te
elephony feaatures, not co
overed in thiss manual, aree available via your
handset. Please refe
er to your Sysstem Admini strator for fu
urther details.
Loggin
ng on
In order to use the VisionMobility
V
y application you will require your exttension num
mber and Voiccemail
Access C
Code. You will
w also need the IP addreess of the Vission server. Please
P
refer tto your Syste
em
Administrator if you require assistance with thhis information.
he web brow
wser on your PC
P enter the follow URL:
Using th
http://ip add
dress of the vision
v
server//visionmobiliity
eg http://1922.168.0.251/vvisionmobilitty
You will be presented with the fo
ollowing screeen:
Introduction
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1
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1
2
3
n the User Nu
umber field enter
e
your exxtension num
mber
In
In
n the User Acccess Code field enter yo ur Voicemail Access Code
Se
elect Remem
mber Me if yo
ou wish your PC to store this
t information ready forr the next tim
me you log
in
n.
4
Se
elect the Log
gin button
You will be presented with the ViisionMobilityy application similar to the
e following ddiagram. You
ur User
will be displayyed at the top
p.
Name w
(Please n
note that thiss diagram sh
hows VisionM
Mobility beforre any calls have
h
been reeceived by yo
our
extensio
on, otherwise
e calls made and receivedd on your ph
hone will be listed.)
2
Introductio
on
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If you en
nter the incorrect log in details
d
the Lo
ogin failed message will be
b displayed at the bottom of the
VisionMo
e to enter yo
our log in dettails again.
obility pane and the Logiin screen wil l be available
Loggin
ng off
If you no
o longer wish
h to use Visio
onMobility yo
ou can log out of the app
plication as foollows:
1
2
n menu selecct Logout
Frrom the Main
Yo
ou will be askked if you are sure you w
want to log out
3
4
elect the Log
gout button (or the Canceel button if yo
ou have changed your m
mind)
Se
Th
he Login scre
een will now be displayedd enabling yo
ou or anothe
er colleague to log in when required.
n close your browser sesssion to log out
o of VisionM
Mobility
Alternatiively, you can
Introduction
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Basicc Call Haandling
Make a Call
1
2
Frrom the Main
n menu selecct Web Phonne
In
n the Search: box enter th
he internal orr external nu
umber you wish to dial
3
4
elect the Calll button
Se
Th
he Current Caalls pane will display the details of your call
5
O
Once the call is answered the Current Calls pane will
w display tha
at the call is connected.
Please n
note:
1 If you dial a nu
umber via yo
our handset tthe call detaiils will also be
e displayed iin the Curren
nt Calls
Paane.
2 If you are usin
ng an analogue handset aand make a call before lifting your haandset your phone
p
will
rin
ng until you do so.
Answe
er a Call
1
2
4
O
On receiving a call answerr the call via yyour handse
et
Th
he call detailss will be disp
played withinn the Current Calls pane which
w
can bee displayed by
b selecting
W
Web Phone from the Main
n menu
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Alternatiively,
1 O
On receiving a call, from th
he Main mennu select We
eb Phone
2 Th
he details of the call will be
b displayed within the Current
C
Calls pane
3
Se
elect Answerr. If you are using
u
an anaalogue handsset your phone will ring uuntil you lift your
y
haandset.
nded the detaails of the caall will be disp
played in you
ur calls historry. For furthe
er details
Once the call has en
efer to the Calls
C
History section
s
from page 13.
please re
Reject a call
1
2
3
2
3
If you do not wish
w to answ
wer a call, fro m the Main menu select Web Phonee
W
Within the Currrent Calls paane select Haang up
Th
he call will be
e passed to your
y
Forwardd on Busy number (if set) or passed too your voicem
mail (if
en
nabled) or caancelled
orr
W
Within the Currrent Calls paane select Traansfer to VM
M
Th
he call will be
e passed dire
ectly to your vvoicemail (iff enabled)
For furth
her details on
n using voice
email please refer to the Voicemail
V
section from ppage 27.
End a C
Call
1
1
2
En
nd the call viaa your handsset
orr
Frrom the Main
n menu selecct Web Phonne
W
Within the Currrent Calls paane select Haang up
Basic Call H
Handling
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Place a call on hold
h
1
2
3
4
Frrom the Main
n menu selecct Web Phonne
En
nsure that the Search: bo
ox is empty
Se
elect the Calll button
A second call with
w a statuss of “Proceedding” will be displayed in the Current Calls pane. (Note that
th
he first call is displayed wiith a red iconn to indicated
d this call is on
o hold.)
5
To
o return to th
he original caaller select Haang up besid
de this new call
c (displayeed with a gree
en icon)
Transfe
er a Call
Announ
nced transfe
er
6
1
2
3
Frrom the Main
n menu selecct Web Phonne
In
n the Search: box enter th
he internal orr external nu
umber you wish to transfeer the call to
Se
elect the Calll button. This will place thhe first call on
o hold.
4
5
W
Wait for the caall to be answ
wered and annnounce the
e caller
Th
he two calls will
w be displaayed in the C
Current Calls pane.
p
(Note that the calll you are currently
co
onnected to is displayed with a greenn icon and th
he first call is displayed wiith a red icon
n to
in
ndicated this call is on hold)
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6
To
o transfer the
e original call select Com plete Transfe
er
Alternatiively, to clearr the current call and retuurn to the oriiginal caller
6
elect Hang Up
U next to the
e current cal l (displayed with
w a green icon)
Se
orr
W
Wait for the otther end to hang
h
up (theen if you are using an ana
alogue handsset use the Recall/Hold
R
bu
utton on you
ur handset to
o return to yo
our original call).
ginal call andd put the second call on hold
h
Alternatiively, to returrn to the orig
6
7
8
9
elect Switch Call
C
Se
Note that the call you are currently connnected to iss displayed with
w a green iicon and the
e other call is
h a red icon to
t indicated tthis call is on
n hold.
diisplayed with
Yo
ou can repeaat steps 6 and
d 7 as often aas required
Finally, select Complete Traansfer to connnect the two calls (regarrdless of whiich call you are
a currently
onnected to)).
co
Unanno
ounced Tran
nsfer (Blind Transfer)
1
2
3
4
Frrom the Main
n menu selecct Web Phonne
In
n the Search: box enter th
he internal orr external nu
umber you wish to transfeer the call to
Se
elect the Tran
nsfer button..
Yo
ou will no lon
nger have co
ontrol of the call
Conferrence Call
The confferencing facility allows you
y to createe a 3-way con
nversation be
etween yoursself and two internal
and/or e
external calls. (Please notte that this feeature must be enabled on your telepphone system. Please
refer to yyour System Administrato
or if this feat ure is not avvailable.)
Creating
g a conference call
1
2
3
4
5
M
Make a call to the first inte
ernal or exterrnal number required
If necessary, from the Main menu seleect Web Phon
ne
In
n the Search: box enter th
he internal orr external nu
umber of the second call to be made
Se
elect the Calll button. This will place thhe first call on
o hold.
O
Once the call has been an
nswered sele ct Conferencce
6
Yo
ou are now in a 3-way conference witth your two calls.
c
Basic Call H
Handling
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ect the two caalls and remo
ove yourself from the con
nference sel ect Complete Transfer.
If you wish to conne
Cancel a conferencce call
You mayy wish to can
ncel the conference and rreturn to a 2--way converssation with yoour calls as follows.
f
1
2
elect Breakup
p Conference
e.
Se
Th
he call you arre currently connected
c
to
o will be disp
played with a green icon. The other call
c will be
pu
ut on hold an
nd displayed with a red iccon.
You can click on Swittch Call to toggle betweeen the two caalls.
You can return to a conference
c
with
w your two
o calls at any time by sele
ecting Conferrence.
You can end a particular call by selecting Hanng up beside
e the relevantt call, or waitt for the othe
er end to
hang up
p. You will re
eturn to a 2-w
way conversaation with you
ur remaining
g call.
If you brreak the confference and the call you are connected to hangs up, if you arre using an analogue
a
handset, use the Reccall/Hold buttton on your handset to return
r
to the other call.
You can select Comp
plete Transfer to connect the two calls and relinqu
uish your conntrol of the calls.
End a co
onference call
c
If you haang up the call while on a conferencee you will end the conferrence.
Call Re
ecording
Your SpliceCom maxximiser teleph
hone system
m can be conffigured to record your caalls either auttomatically
n activated byy yourself viaa your handseet or VisionM
Mobility application. Pleas
ase refer to yo
our System
or when
Administrator for dettails on how call recordinng is set up on
o your system.
8
Basic Call Handling
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Manuaally record
d a call
When yo
ou make or answer
a
a call if the Recordd option is available
a
with
hin the Web PPhone screen you can
choose tto record the
e conversatio
on as followss:
1
n menu selecct Web Phonne (if not alre
eady selected
d)
Frrom the Main
2
3
Be
eside the currrent call sele
ect Record
Caancel Record
ding will now
w be displayeed indicating that the conversation is bbeing record
ded.
ecording the call select C
Cancel Record
ding at any tiime during thhe call, otherwise the
If you wish to stop re
ng will stop when
w
the call is ended.
recordin
The reco
ording will be
e stored as a voicemail m
message and can be accessed as desccribed in the Listen to a
message
e section from page 27.
Autom
matic Call Recording
R
If after m
making or answering a caall the Cance l Recording option
o
is disp
played besid e the current call in the
Web Pho
one page your system haas been conffigured to au
utomatically record your ccalls.
For detaails on where
e these record
dings will bee stored and how to access them pleaase refer to your
y
system
administtrator.
ording, whenn taking cred
dit card details for examplle, select Can
ncel
If you wish to cancell the call reco
ng and call will
w no longerr be recordedd. You can in
nstigate the recording aggain by selectting Record
Recordin
beside the current caall.
Your systtem may be configured so
s that you ccannot cance
el the recordiing of the caall, if this is th
he case,
please re
efer to your system
s
admiinistrator for further details if required
d.
Basic Call H
Handling
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Direcctory
The Dire
ectory displayyed within the Web Phonne page provvides access to
t a databasee of contact information
that is sttored centrally on your te
elephone systtem. Your Syystem Admin
nistrator is reesponsible fo
or the
mainten
nance of this database an
nd will be ablle to assist yo
ou with your queries.
The list o
of Users allow
ws you to qu
uickly and eassily call a colleague witho
out having too remember their
extensio
on number.
The list o
of Departments allows yo
ou to easily riing a Department in orde
er to talk to aany available member
of, for exxample, the Personnel te
eam rather thhan ringing one
o specific member
m
of tthat team only to find
they are not available and then having
h
to ringg another exxtension, etc..
nal Contacts such
s
as custo
omers, suppliers, contracctors etc can be stored on
n the
A databaase of extern
maximisser system. The
T purpose of this databbase is to allo
ow you to ea
asily dial reguularly used nu
umbers to
external contacts, an
nd to match the
t incomingg number of an external call and dispplay the name
e of this
caller if a match is fo
ound.
Search
h for an en
ntry
1
2
3
10
Frrom the Main
n Menu selecct Web Phonne
In
n the Search: box start to enter the firsst few letterss of the entryy you requiree
Th
he entries maatching the text
t you havee entered will be displaye
ed.
Directo
ory
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e record you require appears at the
If you wish you can continue to enter aadditional lettters until the
to
op of the list.
Extenssion State
The Dire
ectory will dissplay the currrent state of the relevant extension:
This extension
n is currentlyy free
This extension
n is currentlyy busy and onn a call
This extension
n has a call riinging that hhas not yet be
een answere
ed
Make a call via the Directo
ory
1
2
3
4
Frrom the Main
n Menu selecct Web Phonne
Se
earch for the
e entry requirred as describbed above
W
Within the Tel column clickk on the teleephone number to be dia
alled
Th
his number will
w be displayyed within thhe Search: bo
ox and the ca
all will be maade
Transfe
er a call viaa the Dire
ectory
1
2
3
4
5
Frrom the Main
n Menu selecct Web Phonne
Se
earch for the
e entry requirred as describbed above
W
Within the Tel column clickk on the teleephone number to be dia
alled
Th
his number will
w be displayyed within thhe Search: bo
ox and the ca
all will be maade. The orig
ginal call will
be
e put on hold
d
W
Wait for the caall to be answ
wered and tr ansfer the caall as described in the Traansfer a Call section
s
fro
om page 6.
Directory
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Manag
ging Contaacts
Create a new Contact
A new C
Contact will be
b saved in th
he centralise d database and
a therefore
e will be avaiilable to all Users
U
of yourr
telephon
ne system.
1
2
3
4
n Menu selecct Web Phonne
Frrom the Main
Att the bottom of the Direcctory select thhe New Contact button
Th
he Contact Details
D
form will
w be displayyed. Enter all
a the information requireed.
Se
elect Update
e or Apply to save the new
w Contact
5
Th
his Contact will
w now be lissted in the D
Directory.
Amend a Contact
1
2
3
4
5
6
Frrom the Main
n Menu selecct Web Phonne
W
Within the Directory search
h for the ent ry required
Se
elect the Con
ntact required by clicking on the Nam
me field
Th
he Contact Details
D
form will
w be displayyed
M
Make the changes require
ed
Se
elect Update
e or Apply to save the chaanges
Delete a Contact
1
2
3
4
5
6
12
Frrom the Main
n Menu selecct Web Phonne
W
Within the Directory search
h for the ent ry required
Se
elect the Con
ntact required by clicking on the Nam
me field
Th
he Contact Details
D
form will
w be displayyed
Se
elect Delete to
t remove th
he Contact frrom the centtral database
Yo
ou will be askked if you wiish to delete this item. Select OK.
Directo
ory
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Calls History
The detaails of the calls received & made by yo
our phone arre displayed in the calls hhistory list wh
hich can be
accessed
d by selecting Messages from the Maain menu. (B
By default your calls histoory will be dissplayed in
your hom
me page unlless configurred otherwisee. Please reffer to the Changing your Home Page
e section
from pag
ge 25 for further details.))
Call Statte
A
Answered inccoming call
M
Missed incom
ming call – ind
dicates that tthe call was not
n answered by yourselff or by voicemail
A
Answered outtgoing call
U
Unanswered outgoing call
Last Misssed Call
Detaills of the last missed call will
w be displa
ayed within thhe Home page and
Web Phone
P
page together witth the total number of m issed calls. You
Y can ring
back this
t caller by clicking on the
t number displayed witthin the From
m: field.
(Pleasse note that tthis facility will
w only be avvailable if thee caller’s num
mber was
presented with th e call.)
Ring back a calle
er or Rediaal a numb er
1
2
3
4
5
Frrom the Main
n menu selecct Messages
Th
he number re
eceived with
h the call or ppreviously diaalled will be displayed
d
in tthe Number column
Cllick on this number
Yo
ou will be askked if you are sure you w
wish to dial th
his number
Se
elect OK to make
m
the call
note that the Ring Back faacility will onlly be available if the calle
er’s number w
was presente
ed with the
Please n
call.
Calls Historyy
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User Configu
uration
The maxximiser system
m gives you the ability to
o configure fe
eatures such
h as call waiti ng, forwarding, do not
disturb aand speed diials on your extension.
e
VVisionMobilityy enables you to configu re these facilities via an
easy to u
use dialog bo
ox or via the Quick Settinngs pane.
ed by selecti ng Settings from
f
the Maiin menu.
The Settings form caan be accesse
Call Fo
orwarding
The Call Forwarding facility enablles you to fo rward calls to
o a colleague
e or to your m
mobile, for example,
e
when yo
ou are out off the office, not
n at your d esk or on an
nother call to ensure yourr callers can reach
r
you
whereve
er you are or to ensure yo
our calls are dealt with byy another me
ember of staf
aff.
note:
Please n
 W
When Follow Me
M or Forwaarding has beeen set your handset will provide a brroken dial tone to
re
emind you th
hat this feature has been enabled.
 If your calls are
e forwarded to an internaal extension and that extension is buusy or not ansswered the
caaller will be passed
p
to you
ur voicemail (if enabled) or the call will be loggedd as a missed
d call on yourr
exxtension.
Using Follow Me
e
This facility allows yo
ou to configu
ure your exte nsion so thaat your calls fo
ollow you to an internal extension
e
or
ber so that wh
hen you are, for example
e, working at another dessk, working at
a home, or
to an external numb
our mobile ettc, your calls will still reac h you. You could
c
also usse this featurre when you are, for
using yo
example
e, on holidayy and wish all your calls to
o be diverted
d to your assistant or anotther colleagu
ue.
Turn on
n Follow Me
e
1
2
14
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
User Configuratio
on
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3
4
5
Frrom the Follo
ow Me list bo
ox select onee of the follow
wing:
a. Personal – all calls to your extensi on and direcct line numbe
er will be forrwarded
d direct line number
n
will bbe forwarded
d, however
b. Dual Perssonal – all caalls to your exxtension and
your exte
ension will alsso ring. Thiss will ensure that
t
you can pick up the call whereve
er you are.
c. All – all caalls to your extension,
e
dirrect line num
mber and you
ur Departmennt calls will be
b
forwarded
y
extensio
on, direct line
e number an
nd your Depaartment calls will be
d. Dual All – All calls to your
forwarded, however your
y
extensio
on will also ring. This will ensure thatt you can picck up the call
whereverr you are.
In
n the Follow Me
M To field enter
e
the inteernal or external number to which caalls are to be forwarded.
Se
elect Update
e or Apply to save the chaanges.
Turn offf Follow Me
e
1
2
3
4
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
Frrom the Follo
ow Me list bo
ox select Nonne
Se
elect Update
e or Apply to save the chaanges
You do n
not need to remove
r
the Follow
F
Numbber as you may
m wish to use this numbber again.
Quick SSettings
Once a Follow
F
Me nuumber has be
een entered, the Follow M
Me facility caan be
turned on and off viaa the Quick Settings
S
pane
e.
1
2
om the Mainn menu selecct Home
Fro
Wiithin the Qui ck Settings pane,
p
from th
he Divert Typpe list box se
elect the
Follow Me modde required
Alternatively,
phone
If you haave entered yyour Home, Mobile, Sparre 1 and/or SSpare 2 Telep
Number fields, whichh can be fou
und within the My Numbeers tab of your Settings
configurration form, yyou can also enter your Follow
F
Me Too number viaa the Quick
Settings pane. (Pleasse refer to th
he Personal Numbers
N
secction from paage 21 for
further in
nformation.))
1
2
User Config
guration
VisionMobity User Manual V1.1/1110/3
V
From the Mainn menu selecct Home
Within
W
the Qu ick Settings pane,
p
from the Divert listt box select the
t number
to
o be entered into your Follow Me To field.
f
15
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Forwarrd on Busyy
The Forw
ward on Busyy feature will redirect youur calls to an internal or external numbber when yo
ou are on a
call. Thiss is useful if you
y wish to ensure
e
your calls are ansswered by yo
our assistant oor another member
m
of
your teaam.
The feature can be turned on as follows:
1
2
3
4
5
n menu selecct Settings
Frrom the Main
If necessary, select
s
the Ge
eneral tab
Se
elect the Forw
ward on Busyy tick box
In
n the Forward
d on Busy To field enter t he internal or
o external nu
umber to whhich calls are to be
fo
orwarded.
Se
elect Update
e or Apply to save the chaanges
To turn o
off this feature de-select the Forward On Busy tickk box
his feature is set, if you re
eject an incom
ming call by selecting Ha
ang Up withinn the Curren
nt Calls pane,
When th
the call w
will be routed to your Forrward on Bussy number.
Forwarrd on No Answer
A
The Forw
ward on No Answer
A
featu
ure will redireect your callss to an internal or externaal number wh
hen you do
not answ
wer your exte
ension. This is useful if yyou wish to ensure
e
your calls
c are answ
wered by you
ur assistant
or anoth
her member of your team
m or redirecteed to your mobile
m
when you
y are tempporarily awayy from your
desk.
The feature can be turned on as follows:
1
2
3
4
5
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
Se
elect the Forw
ward on No Answer
A
tick bbox
In
n the Forward
d on No Answ
wer To field eenter the internal or exte
ernal numberr to which caalls are to be
fo
orwarded.
Se
elect Update
e or Apply to save the chaanges
To turn o
off this feature de-select the Forward On Busy tickk box
ult, your exte
ension will rin
ng for 20 sec onds before your extension is considdered not answered.
By defau
Your Sysstem Adminisstrator will be
e able to tell you if this de
efault setting
g has been c hanged.
16
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Receivving a Forw
warded Caall
When a colleague’s calls have be
een forwardeed to your exxtension your colleague’ss details will be
displayed in Call Status. This info
ormation will enable you to identify an
nd answer a forwarded call
c in the
d manner..
required
Do No
ot Disturb
The Do N
Not Disturb facility
f
allowss you set youur extension as permanen
ntly busy. Thhis useful if, for
f example,
you are holding a meeting in you
ur office andd do not wish
h to be disturbed.
Turn on
n Do Not Dissturb
1
2
3
4
Frrom the Main
n menu selecct Settings
Se
elect the Gen
neral or DND
D tab
Se
elect the Do Not Disturb tick box
Se
elect Update
e or Apply to save the chaanges
Your callls will be auto
omatically paassed to you r Forward on
n Busy number (if configuured) or to yo
our
voicemaail (if enabled
d) or your calllers will receeive the busyy tone.
ephone hand
dset will provvide a brokenn dial tone to
o remind you
u that this feaature has been enabled.
Your tele
The Hom
me page and
d Web Phone
e page will al so remind yo
ou that this feature
f
has bbeen enabled
d.
Turn offf Do Not Dissturb
1
2
3
4
Frrom the Edit menu selectt Settings
Se
elect the Gen
neral tab
De-select the Do Not Distu
urb tick box
elect OK or Save
S
Se
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guration
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Quick SSettings
Do Not Disturb
D
can bbe turned on and off via the
t Quick Seettings pane
1
om the DND
D list box sele
ect Off or On.
Fro
Do No
ot Disturb Exception
E
Number
You mayy wish to turn
n on Do Not Disturb but sstill receive a call from a colleague
c
orr an external number.
The relevvant number can be set as a Do Not Disturb exce
eption as follo
ows.
Entering
g a DND Excception Num
mber
1
2
3
4
Frrom the Main
n menu selecct Settings
Se
elect the DND tab
Se
elect the Add
d DND Excep
ption button
In
n the Telepho
one Number field enter tthe internal or
o external nu
umber requi red
5
elect Update
e or Apply to save the num
mber
Se
The num
mber will be displayed
d
witthin the DND
D Exceptions list.
Once a DND Exception number has
h been en tered whene
ever you turn
n on Do Not Disturb you will still
receive ccalls from thiis number. These
T
numbeers can stay in the list as long as requuired to be ussed each
time you
u turn on Do Not Disturb. (Please notte that this fe
eature will on
nly be availabble if the excception
number is presented
d when a call is received. )
Edit a D
DND Exception Numberr
1
2
3
4
18
Frrom the Main
n menu selecct Settings
Se
elect the DND tab
Se
elect the num
mber to be amended. Thhis will take you
y to the Telephone Nu mber field.
M
Make the changes require
ed
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5
Se
elect Update
e or Apply to save the chaanges
Removing a DND Exception
E
Number
1
2
3
4
5
6
Frrom the Main
n menu selecct Settings
Se
elect the DND tab
Se
elect the num
mber to be deleted. This will take you
u to the Telephone Numbber field.
Se
elect the Delete button
Yo
ou will be askked if you are sure you w
wish to delete
e this item
Se
elect OK to delete
d
the en
ntry
Call Waaiting
The Call Waiting featture allows yo
ou to receivee a second caall while connected to annother call.
Turn on
n Call Waiting
1
2
3
4
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
Frrom the Call Waiting
W
list box
b select En abled
Se
elect Update
e or Apply to save the chaanges
Handlin
ng a waiting
g call
1
2
W
When a secon
nd call is rece
eived you willl hear an intermittent beep via your ttelephone haandset.
Th
he Current Caalls screen will
w display thee details of the second call waiting too be answere
ed.
3
4
Se
elect Switch Call.
C The firstt call will be pplaced on ho
old.
Yo
ou will now be
b connected
d to your seccond call.
ou have two calls active on
o your phonne you can:When yo

SSelect Switch Call to toggle between tthe two calls.

SSelect Conferrence to creaate a 3-way cconference between
b
yourself and thee two calls. (For further
in
nformation please
p
refer to
t the Confeerence Call se
ection from page
p
7.)

SSelect Complete Transfer to connect tthe two calls

SSelect Hang Up
U to end the call you ar e currently connected to.
c
to
o hang ups uuse the Recalll/Hold button on your haandset to return to your
If the caaller you are connected
other caall.
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guration
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Alternatiively,
3 Se
elect Hang up and your call
c will be paassed to yourr Forward on Busy numbeer (if set) or to
t your
vo
oicemail (if enabled)
e
or your caller willl get the bussy tone
Alternatiively,
3 Se
elect Transfer to VM to traansfer the caall directly to your voicem
mail (this optioon will only be
b available
if voicemail is enabled on your accounnt).
hoose to igno
ore a call waaiting the call will be automatically passsed to your Forward on No Answer
If you ch
number (if set) or to your voicem
mail (if enableed), otherwisse the call will continue too ring on you
ur
extensio
on.
Turn offf the Interm
mittent Beep
p
When th
he Call Waitin
ng feature is enabled youu may not wish to hear th
he intermittennt beep whe
en a second
call is recceived and may
m wish to be
b informed visually via VisionMobilit
V
y only. This ttone can be turned off
as follow
ws:
1
2
3
4
n menu selecct Settings
Frrom the Main
If necessary, select
s
the Ge
eneral tab
Frrom the Call Waiting
W
list box
b select No
o Beep
Se
elect Update
e or Apply to save the chaanges
note that the Phone Toolss option is no
ot used with VisionMobiliity.
Please n
Turn offf Call Waitin
ng
1
2
3
4
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
Frrom the Call Waiting
W
list box
b select Dissable
Se
elect Update
e or Apply to save the chaanges
Out off Office Message
When yo
ou are unable to answer your phone you may wissh to inform your colleaggues of your
whereab
bouts and wh
hen you will be available . An Out of Office Messa
age can be cconfigured and this will
be displaayed on your colleagues’’ PCS 60, 50, 100, 410, 560, 570 or 580
0 when they attempt to call
c you.
Setting an Out of Office
O
Message
1
2
3
4
5
20
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral tab
Frrom the Out of Office listt box select M
Meeting, Lun
nch, Holiday or
o Off Site
In
n the Out of Office
O
Msg text box enteer the messag
ge that will accompany
a
thhe above me
essage eg
“u
until Mondayy”, “until 3 pm
m” etc
Se
elect Update
e or Apply to save the chaanges
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ou have set an
a Out of Offfice messagee your voicemail greeting
g will also chhange. Your callers will
When yo
be playe
ed the In Meeting greetin
ng, the At Lunnch greeting
g, the On Holiday greetinng or the Off Site
greeting
g depending on the Out of
o Office meessage selectted. If you wish
w to recordd a specific greeting
g
for
each Ou
ut of Office message
m
pleaase refer to yyour System Administrato
or for further details.
Turn offf the Out off Office messsage
1
2
3
4
Frrom the Main
n menu selecct Settings
If necessary, select
s
the Ge
eneral or the DND tab
Frrom the Out of Office listt box select Inn Office
Se
elect Update
e or Apply to save the chaanges
You do n
not need to remove
r
the message
m
in tthe Out of Office
O
Msg texxt box as youu may wish to use this
text again.
Quick SSettings
The Out off Office messsage can be turned on and off via thee Quick Settiings pane.
1
From
m the Out off Office list bo
ox select Me
eeting, Lunchh, Holiday, Off Site, or In
Office to turn offf this feature
e.
Person
nal Numbe
ers
Your hom
me and mob
bile numberss can be enteered on the central
c
datab
base. There aare also two additional
fields thaat can be use
ed to enter any
a other nu mber that yo
ou wish to sto
ore on the ceentral databaase.
These nu
umbers are used:
u
1
2
3
4
To identify you when you
u make a calll from any of these numbers. Your U
User Name will
w appear in
the relevant phone’s calller display.
To enable yo
our colleague
es to easily ccall you on th
hese numberrs from their PCS 580, 5700, 560, 410,
100, 60 or 500.
By voicemail when accesssing your m
messages from
m your mobile or home pphone (pleasse refer to
or for furtherr details)
your System Administrato
orwarding faccility (please refer to the Call Forwarding section ffrom page 144 for further
By the call fo
information)).
You can also store an
n Assistant Te
elephone Nuumber which
h will enable your callers tto break out of
voicemaail and be traansferred to the
t internal o
or external number enterred in this fieeld. Please re
efer to the
Using an
n Assistant te
elephone number sectionn from page 30.
Enter yo
our personaal numbers
1
2
Frrom the Main
n menu selecct Settings
Se
elect the My Numbers tab
User Config
guration
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3
4
In
n the Mobile,, Home, Sparre 1 and/or SSpare 2 Telep
phone Numb
ber fields entter the relevaant numbers
yo
ou wish to store
Se
elect Update
e or Apply to save the chaanges
Speed Dials
The Speed Dials secttion of your Settings
S
form
m allows you to set up your own persoonal list of re
egularly
mbers (internal or externaal). Speed Dials are displa
ayed and acccessed within the Web
used telephone num
page. Speed Dials set up for internal extensions will
w also act as
a Busy Lampp Fields (BLF),, in other
Phone p
words th
hey will indicate when thaat User is onn the phone.
Create a Speed Diaal
22
1
2
3
4
5
6
Frrom the Main
n menu selecct Settings
Se
elect the Spe
eed Dials tab
Se
elect the New
w button
Th
he Speed Diaal Details form
m will be dis played
In
n the Telepho
one Number field enter tthe number to
t be dialled (internal or eexternal num
mber)
In
n the Description field enter any text ((alpha-nume
eric characters only) that w
will identify this Speed
Dial
7
8
Se
elect Update
e or Apply to save the chaanges
Yo
our new Speed Dial will be
b displayed in the Current Speed Dia
als list
User Configuratio
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Please n
note that whe
en you receivve a call from
m a number stored
s
in a Speed Dial thee Description
n field of
that Spe
eed Dial will take
t
priority over
o the Nam
me of a User or Contact, stored
s
on thee central dattabase,
containing the same
e number. Hence your C urrent Calls pane
p
will disp
play the Speeed Dial name
e.
Your Speed
d Dials will b e displayed within
w
the Sp
peed Dials lisst on the righ
ht hand side
of the Web
b Phone pagge. They can be used to quickly
q
and eeasily make calls,
c
transferr
calls and pick
p up calls.
You can go
o directly to tthe Speed Dials tab of the Settings coonfiguration form by
clicking on
n the Speed D
Dials heading
g,
ed for an inte
ernal extensi on will act ass a Busy Lam
mp field:–
A speed dial displaye
nternal speed dial displayyed with a grreen icon ind
dicates that yyour colleagu
ue’s
An in
exte
ension is free
nternal Speed Dial display
ayed with a re
ed icon indicates that youur colleague is currently
An in
on a call.
An in
nternal Speed Dial display
ayed with a ye
ellow icon indicates that either the User’s
exte
ension is currently ringingg or there are
e calls queuin
ng for that D epartment.
Make a call using a Speed Diaal
1
Cllick once on the green iccon beside thhe Speed Diaal required an
nd a call to thhis number will
w be made
e
au
utomatically
Transfer a call using
g a Speed Dial
D
1
2
3
4
Cllick once on the Speed Dial
D required
Th
he first call will
w be placed on hold andd a call will be made to th
he speed diaal number
W
Wait for the caall to be answ
wered
To
o transfer the
e original call select Com plete Transfe
er
her information please re
efer to the Traansfer a Call section from
m page 6.
For furth
Call Pickk up
You can pick up a caall ringing on another exteension via yo
our Speed Diials list. This is useful if, for
f example,
you wish
h to answer your
y
colleagu
ue’s phone w
when they arre not at their desk or youu wish to asssist with
answerin
ng calls to a Department. You do not have to be a member off the Departm
ment to pick up a
Departm
ment call.
1
2
3
d
a yellow
y
icon hhas a call waiiting to be an
nswered.
A Speed Dial displaying
Cllick once on the yellow iccon of the Sppeed Dial req
quired
Th
he call will be
e presented to
t your extennsion
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Assignin
ng a short code
c
to a sp
peed dial
For num
mbers that you dial regularly you may pprefer to assign a short code to a Speeed Dial so, for
f example,
you could dial just 333 to ring 01639253492. (PPlease note that
t
the shorrt code you uuse must nott be the
e you are already using fo
for other system functionality, please refer to yourr System
same ass a short code
Administrator for furtther assistance.)
1
2
3
4
5
6
7
8
n menu selecct Settings
Frrom the Main
Se
elect the Spe
eed Dials tab
Se
elect the New
w button
Th
he Speed Diaal Details form
m will be dis played
In
n the Telepho
one Number field enter tthe number to
t be dialled (internal or eexternal num
mber)
In
n the Short Co
ode field entter the code to be used to
t speed dial the numberr
In
n the Description field enter any text ((alpha-nume
eric characters only) that w
will identify this Speed
Dial
elect Update
e or Apply to save the chaanges
Se
Amend a Speed Diial
1
2
3
4
5
6
Frrom the Main
n menu selecct Settings
Se
elect the Spe
eed Dials tab
Se
elect the Spe
eed Dial to be
e amended ((click on the number with
hin the Telepphone Numb
ber column)
Th
he Speed Diaal Details form
m will be dis played
M
Make the changes require
ed
Se
elect Update
e or Apply to save the chaanges
Delete a Speed Diaal
1
2
3
4
5
6
7
Frrom the Main
n menu selecct Settings
Se
elect the Spe
eed Dials tab
Se
elect the Spe
eed Dial to be
e deleted (cl ick on the nu
umber within
n the Telephoone Number column)
Th
he Speed Diaal Details form
m will be dis played
Se
elect the Delete button
Yo
ou will be askked if you are sure you w
want to delete this item.
Se
elect OK to delete
d
the Speed Dial
Chang
ging your Pin
P
You can change your Voicemail Access
A
Code via the Settings configurration form. This code is used when
you log on to VisionM
Mobility as described in tthe Logging on section frrom page 1. This code iss also used
ou wish to acccess your vo
oicemail messsages remottely, for exam
mple, from yoour mobile or
o from
when yo
another extension within
w
your offfice. Please refer to your System Adm
ministrator foor further details.
1
24
n menu selecct Settings
Frrom the Main
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2
3
4
Se
elect the Pin tab
In
n the New Pin
n field enter the new num
mber you wish to use
In
n the Confirm
m New Pin fie
eld enter the new numbe
er again.
5
6
elect Update
e to save the change
Se
Th
he Pin Updatted message
e will be displlayed
Please n
note that you
u can enter alpha-numericc characters into this field
d, however iff you use your Voicemail
Access C
Code to acce
ess your voice
email messagges remotelyy enter numb
bers only.
Chang
ging your Home
H
Pag
ge
By defau
ult your Hom
me page will display
d
your ccalls history however
h
you
u may prefer to display th
he Web
Phone p
page instead to make it easier
e
to makke and handled calls.
1
2
3
n menu selecct Settings
Frrom the Main
Se
elect the Hom
me Page tab
Frrom the Set My
M Default Home
H
Page to
o Display list box select Web
W Phone
4
elect Update
e to save the changes
Se
he Web Phonne page is yo
ou home pag
ge select Meessages from
m the Main
To view your calls hisstory when th
Menu.
You can return to dissplaying yourr calls historyy in your hom
me page as fo
ollows:
1
2
3
4
n menu selecct Settings
Frrom the Main
Se
elect the Hom
me Page tab
Frrom the Set My
M Default Home
H
Page to
o Display list box select Messages
M
Se
elect Update
e to save the changes
User Config
guration
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Remotte PSTN
If you arre a user of an
a analogue handset or a PCS 560, 5770 or 580 you
u can use thee Remote PSTTN feature
ou are, for exxample, workking from ho
ome. This feaature will allo
ow you to recceive and maake calls
when yo
from, for example, a home telephone or mo bile as thoug
gh you were in the officee. This means
ecipients will be unaware
e that you aree working fro
om home, yo
ou will not inncur any call charges and
callers/re
you will be able to handle the caall as if you w
were in the offfice, eg transfer calls.
Your Sysstem Adminisstrator can co
onfigure thiss facility for yo
ou. Once se
et up you cann use the Rem
mote
g list box in yo
our Quick Se
ettings pane tto turn this feature
f
on orr off. This listt box will use
e your
Working
Home, M
Mobile, Spare
e 1 and/or Sp
pare 2 Telephhone Numbe
er fields if co
onfigured. Thhese can be found
within th
he My Numb
bers tab of yo
our Settings cconfiguration
n form. Please refer to thhe Personal Numbers
N
section ffrom page 21 for further information..
Turn on
n Remote PSSTN
1
W
Within the Qu
uick Settings pane,
p
from t he Remote Working
W
list box,
b select
th
he number yo
ou wish to se
elect as your Remote PSTTN number
O
a text box
b will be diisplayed whicch will allow you to enterr
If you select Other
th
he number yo
ou require.
Turn offf Remote PSSTN
1
W
Within the Qu
uick Settings pane,
p
from t he Remote Working
W
list box,
b select
O
Off at the top..
Please re
efer to your System
S
Administrator for further inforrmation on the Remote PPSTN feature.
26
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Voice
email
The voiccemail facilityy allows your callers to leaave you a me
essage if you
u are on the phone or do
o not answer
a call. Yo
our System Administrator
A
r can enable this facility for
f you, if not already avaailable.
Receivving a Messsage
If you arre busy on a call or do no
ot answer youur phone a caller
c
will be automatically
a
y passed to your
y
eting will be played and tthe caller will have five minutes
m
to leaave a messag
ge. (For
voicemaail. Your gree
informattion on how to record yo
our greeting pplease refer to your Syste
em Administrrator.)
ult, your exte
ension will rin
ng for 20 sec onds before your extension is considdered not answered.
By defau
Your Sysstem Adminisstrator will be
e able to tell you if this de
efault setting
g has been c hanged.
ou have rece
eived a new message
m
youur handset will
w provide th
he broken diaal tone.
When yo
Your Home page
e and the We
eb Phone pagge will displaay the
num
mber of new and
a old messsages currenntly stored in your
voiceemail box to give you a quick
q
visual inndication of your
y
voiceemail status.
Divert aan incoming
g call to voiccemail
If you do
o not wish to
o answer a caall and wish tto route the caller to your voicemail, sselect Transffer to VM
within th
he Current Caalls pane.
Listen to a messsage
1
Frrom the Main
n Menu, sele
ect Messagess.
2
3
4
A new messag
ge will be ind
dicated by a blue envelop
pe
in the
e State colum
mn
Cllick on the message
m
within the Time//Date column
n
Th
he message will be playe
ed. (Your bro
owser will req
quire the rele
evant QuickTTime Plug in and
a your PC
w
will require a sound
s
card and
a speakerss in order for you to be ab
ble to hear thhe message..)
Voicemail
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5
Se
elect the Bacck button to return
r
to the calls history list.
6
as this is noow an old message
Th
he message will now be displayed witth an open blue
b icon
m
and
w
will be deleted
d after 7 dayss unless mannually saved (please referr to your Systtem Adminisstrator for
de
etails on how
w to save a voicemail meessage).
note that you
u can also listen to your vo
oicemail messages via yo
our handset, your System
m
Please n
Administrator can asssist you with this facility iif required.
Ring back a calle
er
After recceiving a message from a caller you m
may wish to ring
r
them ba
ack. The num
mber that waas received
with the
e original call will be show
wn within thee Number co
olumn.
1
2
3
4
5
n menu selecct Messages
Frrom the Main
Th
he number re
eceived with
h the messagge will be displayed within
n the Numbeer column.
Cllick on this number
Yo
ou will be askked if you are sure you w
wish to dial th
his number
Se
elect OK to make
m
the call
note that this facility will only
o be availaable if the caaller’s numbe
er was presennted with the
e call.
Please n
28
Voicem
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Messaage Handliing
The follo
owing button
ns can be use
ed when listeening to a vo
oicemail messsage.
Change
e the volumee
Pause th
he message
Play the
e message aggain
Alternattively, if you hhave used th
he Skip Back, Skip forwardd or slider bu
utton you
will nee
ed to select thhis button to
o play the me
essage from tthe point chosen.
ward in the message
m
Move back and forw
Skip bacck
Skip forw
ward
QuickTime options
Return to
t the calls hhistory
Delete the
t messagee and return to
t the calls history
h
Delete a message
1
2
3
4
Frrom the Main
n Menu, sele
ect Messagess.
Se
elect the Delete Message
e icon
b eside the me
essage to be
e deleted
Yo
ou will be askked if you are sure you w
wish to delete
e this messag
ge
Se
elect OK to delete
d
the me
essage
Voicemail
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Using an Assistaant telepho
one numbber
You mayy wish to give
e your callerss the option tto be transfe
erred to a colleague, suchh as your asssistant or
another member of your team, or
o to your mo
obile, rather than leave a message. TThe Assistant telephone
number feature can be configure
ed as followss:
1
2
3
n menu selecct Settings
Frrom the Main
Se
elect the My Numbers tab
In
n the Assistan
nt Telephone
e Number fieeld enter the number which callers aree to be transsferred to.
4
elect Update
e or Apply to save the chaange.
Se
ess 0 while listening to yoour greeting and be
Once this feature haas been conffigured your ccaller can pre
A
telephone numbber. You will need to re-rrecord your ggreeting to in
nform your
transferrred to your Assistant
callers th
hat facility is available. (For informatio
on on how to
o record your greeting pllease refer to
o your
System A
Administrato
or.)
Forwarrd a messaage
The Forw
ward Messag
ge facility allo
ows you to fo
orward a messsage to a co
olleague if, foor example, the
t content
is more relevant to another
a
mem
mber of staff.
You can also forward
d a message to a colleaguue’s email acccount or to your own em
mail account. The
message
e will appearr as a sound file in an em
mail and a PC with a sound
d card and sppeakers will be required
to listen to the message. (The vo
oicemail emaail facility mu
ust have been previously set up on yo
our
telephon
ne system – please refer to your Systeem Administtrator for further informattion.)
Forward
d a message
e to a colleaague’s voiceemail
1
2
3
30
Frrom the Main
n menu selecct Messages
Se
elect the message to be forwarded
f
(bby clicking on
n the Time/D
Date)
In
n the Forward
d Message Em
mail/Search: box enter th
he first few le
etter of the ccolleague’s User
U Name
un
ntil the colleaague require
ed is displayeed in the list below
b
Voicem
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4
elect Send Message
M
to usser name’s M
Mailbox besid
de the releva
ant User.
Se
Alternatiively,
3 In
n the Forward
d Message Em
mail/Search: box enter th
he colleague’s User Nam e until the co
olleague
re
equired is the
e only User listed below
4
5
end To Mailb
box button.
Cllick on the Se
Co
onfirmation of this action
n will be dispplayed in the Forward Message pane.
Forward
d a message
e to an emaail account
Firstly, if you wish to forward messsages to yo ur own email account or you wish yoour colleague
es to be able
to forwaard messagess to your email account yyou will need
d to configure the email aaddress you wish to use.
1
2
3
n menu selecct Settings
Frrom the Main
Se
elect the My Numbers tab
In
n the Email Address field enter the em
mail account to be used
4
elect Update
e or Apply to save the chaanges
Se
You can now forward
d a message
e to your emaail account as follows. Th
his is useful iff, for example, you wish
to keep a message for
f future use
e. If your collleague’s Use
er account has also beenn configured with his/herr
ddress you caan forward voicemail me ssages to thiis email acco
ount too.
email ad
1
2
3
n menu selecct Messages
Frrom the Main
Se
elect the message to be forwarded
f
(bby clicking on
n the Time/D
Date.)
In
n the Forward
d Message Em
mail/Search: box enter th
he first few le
etters of yourr User Name
e or your
co
olleague’s Usser Name un
ntil the colleaague required is displayed in the list bbelow
Voicemail
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4
elect Send Message
M
to em
mail addresss beside the relevant
r
User.
Se
Alternatiively,
5 In
n the Forward
d Message Em
mail/Search: box enter yo
our User Nam
me or your coolleague’s User
U Name
un
ntil the colleaague require
ed is the onlyy User listed below
6
7
end To Emaill button.
Cllick on the Se
Co
onfirmation of this action
n will be dispplayed in the Forward Message pane.
Forward
d messages to email au
utomaticallyy
You mayy wish voicem
mail to autom
matically forw
ward your new messages to an email account. Th
his will
enable yyou or your assistant,
a
for example, to manage you
ur messages within an em
mail application. This
can be u
useful, for exxample, if you
u access youur email remo
otely when you
y are not inn the office.
1
2
3
4
5
6
32
n menu selecct Settings
Frrom the Main
Se
elect the Voiicemail Alertss tab
Cllick on the Add Voicemail Alert buttonn
In
n the Alert De
estination fie
eld enter the email address that you wish
w the voiccemail messaages to be
se
ent to.
Th
he Type field will default to
t Email whicch is the onlyy option available
Frrom the Meth
hod list box select
s
a. Deliver – a copy of a message w
will be sent to
o the email address
a
abovve. The origin
nal message
e
will be marked
m
as an
n old messagge and deleted after 7 da
ays
b. Copy – a copy of a message
m
willl be sent to the
t email add
dress above.. The originaal message
will still be considere
ed a new meessage and will
w not be de
eleted until itt has been listened to.
c. Deliver and Delete – a copy of a message will
w be sent to the email adddress above
e. The
original message wiill be immed iately deleted.
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7
8
elect Update
e or Apply wh
hen ready
Se
Th
he new entryy will be displayed within the Voicemaail Alerts pane
note – if you add a new Voicemail
V
Aleert entry and then change
e your mind, select the Delete
Please n
button to remove this entry.
Voicemail
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Indexx
All, 15
answer a ccall, 4
assistant telephone number, 30
blind transsfer, 7
Breakup C
Conference, 8
broken diaal tone
do not disturb, 17
forward
ding calls, 14
voicem
mail, 27
busy lamp
p field, 11
speed dials, 22, 23
Call button
n, 6, 7
call forwarrding, 14
call pick up, 23
call record
ding, 8
call state, 13
call waiting, 19
ep, 20
No Bee
Switch Call, 19
calls historry, 5, 13
call statte, 13
last misssed call, 13
Messag
ges page, 13
redial a number, 13
ring baack a caller, 13
voicem
mail, 27
Cancel Recording, 9
cli matchin
ng
via a Co
ontact, 10
via a User’s personal numbers,
n
21
Complete Transfer, 7, 19
Conferencce, 19
conferenccing
create a conference call, 7
contacts, 110
amend
d a contact, 12
create a contact, 12
delete a contact, 12
Copy, 32
Current Caalls, 4
Current Caalls pane, 4
Deliver, 322
Deliver an
nd Delete, 32
Departme
ents, 10
directory, 10
d a contact, 12
amend
busy laamp field, 11
create a contact, 12
delete a contact, 12
extensiion state, 11
make a call, 11
New Co
ontact button, 12
1
search,, 10
transfe
er a call, 11
hone page, 10
Web Ph
divert
quick ssettings, 15
Divert, 15
Divert Type, 15
34
DND, 18
do not disturb, 17
exception number, 18
quick setting
gs, 18
Dual All, 15
Dual Personal, 15
Email Address, 31
end a call, 5
end a conferen
nce call, 8
extension num
mber, 1
extension state
e, 11
favourites, 22
follow me, 14
quick setting
gs, 15
forward a voice
email message,, 30
forward on bussy, 5, 16, 20
forward on no answer, 16, 20
forwarding calls, 14
broken dial tone, 14
quick setting
gs, 15
receiving a forwarded
f
call, 17
Hang up, 5
hold, 6
home number,, 21
Home page, 25
5, 27
ip address, 1
last missed call, 13
logging on, 1
make a call, 4
using a spee
ed dial, 23
message handling, 29
e, 13, 25, 27
Messages page
calls history,, 13
voicemail, 27
mobile number, 21
My Numbers, 21,
2 30, 31
New Contact button, 12
No Beep, 20
out of office message, 20
quick setting
gs, 21
Personal, 15
personal numb
bers, 21
pick up a call, 23
2
Pin, 24
quick settings, 14, 15, 18, 21
Divert, 15
Divert Type, 15
DND, 18
Out of Officce, 21
Remote Working, 26
Record, 9
recording a call, 8
redial a numbe
er, 13
reject a call, 5
Remote PSTN, 26
Remote Workin
ng, 26
quick setting
gs, 26
ring back a caller, 13
voicemail, 28
Index
VissionMobity User Manual
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V1.2/11100/3
obility User Manual
VisionMo
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Settings, 14
assistan
nt telephone nu
umber, 30
call forw
warding, 14
call waiting, 19
changing your Home Page, 25
changing your Pin, 24
do not disturb, 17
do not disturb exceptiion number, 18
follow me, 14
forward
d on busy, 16
forward
d on no answerr, 16
out of o
office message
e, 20
person
nal numbers, 21
speed dials, 22
mail access code
e, 24
voicem
Voicem
mail Alerts, 32
short code
es
speed dials, 24
speed dials, 22
d a speed dial, 24
2
amend
assign a short code, 24
busy laamp field, 22, 233
call pick up, 23
delete a speed dial, 244
peed dial, 23
make a call using a sp
transfe
er a call using a speed dial, 23
Web Ph
hone page, 23
Switch Calll, 7, 8, 19
telephone
e handset, 1
transfer a call, 6
using a speed dial, 23
Transfer button, 7
Transfer to
o VM, 20
unannoun
nced transfer, 7
user accou
unt, 1
user configuration, 14
assistan
nt telephone nu
umber, 30
Index
VisionMobity User Manual V1.2/1110/3
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call forwarding, 14
call waiting, 19
changing yo
our home pagee, 25
changing yo
our Pin, 24
do not distu
urb, 17
do not distu
urb exception nuumber, 18
follow me, 14
1
forward on busy, 16
forward on no answer, 16
e message, 20
out of office
personal numbers, 21
quick setting
gs, 15, 18, 21
speed dials, 22
voicemail acccess code, 24
Voicemail Alerts, 32
user name, 1, 2,
2 21
Users, 10
Vision server, 1
voicemail, 5, 27
7
assistant telephone numbeer, 30
automatically forward a meessage to emaill, 32
broken dial tone, 27
delete a me
essage, 29
divert incom
ming call to voiccemail, 27
forward a message,
m
30
forward a message
m
to a co lleague, 30
forward a message
m
to an eemail account, 31
3
listen to a message,
m
27
message ha
andling, 29
receive a message, 27
reject a call, 27
ring back a caller, 28
voicemail acccess code, 24
voicemail access code, 1, 24
Voicemail Alerts, 32
Web Phone page, 4, 10, 27
35
SpliceCom
Defining next-generation communication
The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722
Email: [email protected] Website: www.splicecom.com