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Home Page Table of Contents TABLE OF CONTENTS CHAPTER 1. Introduction........................................................................................................... 1 Conventions ..................................................................................................................................... 1 Overview .......................................................................................................................................... 2 Introduction to the OfficeServ Operator .............................................................................. 2 CHAPTER 2. Installation............................................................................................................. 4 System Requirements...................................................................................................................... 4 Computer System ............................................................................................................... 4 System Users and Password Requirements ...................................................................... 4 How to Install.................................................................................................................................... 4 CHAPTER 3. Overview of OfficeServ Call............................................................................... 11 Status Bar....................................................................................................................................... 12 Selection View................................................................................................................................ 13 Detailed List Views ......................................................................................................................... 14 Directory Service............................................................................................................... 14 Scheduler Service ............................................................................................................. 14 Call Log Service ................................................................................................................ 14 Call Control View............................................................................................................................ 14 Configuration.................................................................................................................................. 15 How Do You Open BLF View?.......................................................................................... 15 How Do You Open EasySet?............................................................................................ 15 How Do You Change DDE Options? ................................................................................ 16 a. DDE Settings........................................................................................................ 16 b. Reinitialize DDE/Uninitialize DDE ........................................................................ 17 How Do You Set Up Call Notification?.............................................................................. 17 a. How Do You Configure General Options?........................................................... 17 b. How Do You Configure Database Options? ........................................................ 20 How Do You Set Database Synchronization Options....................................................... 24 How Do You Change Phone Lines Options?.................................................................... 25 How Do You Set Environments? ...................................................................................... 26
