Download AGILIA

AGILIA Dybabase
Dynabase
3.4.2 Mailing
In AGILIA it is possible to use e-mails, fax or information material (postal) to answer
queries. The possibilities will be described in the following section. By clicking "Close"
or "Send" the selected way of answering a query is confirmed.
Note: You will find a corresponding entry for all three answering options in the history of the
profile.
3.4.2.1 E-mail
Figure 25: Sending e-mails
E-mails consist – like in MS Outlook – of receiver, subject, message text and sometimes
attachments. In case you often want to send the same or similar e-mails (same subject or
similar message or attachments) AGILIA supports the possibility of saving templates.
Click on -button and in the now opened pop-up window you will see the already
established templates.
If you select a template and the subject, message and attachments can be used in the email.
Note: You are able to change the message and subject – the attachment may not be
changed.
© ebit e business & IT EntwicklungsGmbH
23 / 77