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8-Troubleshooting
Frequently Asked Questions
General FAQ
Q:My computer will not recognize the drive
A: Make sure the software for your drive is installed, following the instructions in this manual.
Disconnect the drive and power the unit off. Wait 15 seconds, then power your drive back on.
Wait 5 more seconds, then reconnect the drive to your computer system.
Q:Can I increase my PlatinumRAID’s volume capacity?
A: Larger drive modules may be available for your Model. Consult your MicroNet reseller for
more information.
Q:Can I have more than one PlatinumRAID in the network?
A: Yes. Please call MicroNet Help Desk if you have questions about your particular
configuration.
Q: What is the warranty period for PlatinumRAID?
A: PlatinumRAID’s standard warranty is One-year limited. Optional extended warranty and
overnight exchange programs are available, consult your Micronet dealer or www.MicroNet.
com for information.
Q: The PlatinumRAID reports Disk capacity is ‘1250GB’, But when I connect it to the computer,
The OS reports the disk capacity as 1165GB. Where are the missing capacity go?
A: There are two ways to calculate Gigabyte (GByte): Using base 2 or using base 10. Disk drive
manufacturers use the base 10 “1000” definition, which defines a GByte as 1000 x 1000 x 1000.
Many operating systems report disk capacity using Base 2 nomenclature, which define a GByte
as 1024 x 1024 x 1024. Regardless of which scheme is used, you have exactly the same about
of usable capacity.
Q: I’m trying to access the PlatinumRAID using the front panel. When I push enter, it asks me to
verify the password. I defined a password, and I enter it, but then the ENT key just moves the
cursor over another space and the arrow keys change the characters to use and the ESC take me
back to the IP Address screen.
A: Please press the ENT key to move the cursor over another space until the end of the password
line is reached (16 character including space) to confirm the password.
Q: Can I boot from my PlatinumRAID?
A: Yes! As long as your host hardware and operating system support booting from FireWire,
SATA, or USB. Refer to your computer’s documentation for more information
Q: Files are missing or corrupted
A: Run your computer’s disk repair utility.
PlatinumRAID Pro Owner’s Manual
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