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Table of Contents INTRODUCTION....................................................................................................................................................................3 1. 2. 3. PURPOSE OF THE MANUAL ............................................................................................................................ 3 INTENDED READERSHIP................................................................................................................................. 3 HOW TO USE THIS DOCUMENT........................................................................................................................ 3 GETTING STARTED.............................................................................................................................................................4 1. 2. 3. 4. 5. SYSTEM ARCHITECTURE ............................................................................................................................... 4 LOGGING ON................................................................................................................................................. 5 MR DASH BOARD ......................................................................................................................................... 6 BASIC CONCEPTS OF OPERATION .................................................................................................................. 7 EXIT SYSTEM................................................................................................................................................ 9 USING THE SYSTEM .......................................................................................................................................................100 1. a) b) c) 2. a) b) c) d) e) f) 3. a) b) PLANNING ................................................................................................ERROR! BOOKMARK NOT DEFINED.0 Defining and Managing Standard Tour Plan...................................................................................... 100 Defining and Managing Monthly Tour Plan........................................................................................ 144 View plan for the month ....................................................................................................................... 17 FIELD W ORK MANAGEMENT ........................................................................................................................ 20 Record Daily Activity Report ................................................................................................................ 20 Record a Non Call Activity (NCA) ........................................................................................................ 49 Recording a leave ................................................................................................................................ 51 Recording General Remarks ............................................................................................................... 52 View Daily Activity Report .................................................................................................................... 53 View Field Work Analytics.................................................................................................................... 56 MASTERS ................................................................................................................................................... 72 Request for addition or deletion of Customer ...................................................................................... 72 View Master Reports............................................................................................................................ 77 CONCLUSION......................................................................................................................................................................81 1. ERROR MESSAGES & EXPLANATION ............................................................................................................ 81 User Manual Representative Web 2.3 Page 2 of 81