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~ AT&T
Integrated Services
Digital Network(ISDN)
ISDN-IOVoice Terminal
Feature Package3
User’s Manual
AT&T
555-021-759
COMCODE
107331589
Issue1, January
1995
WARRANTY
All terms and conditions specified in your agreementwith AT&Tapply.
NOTICE
While reasonableefforts were madeto ensure that the information in this
documentwas complete and accurate at the time of printing, AT&Tcan
assumeno responsibility for any errors. Changesor corrections to the
information contained in this documentmaybe incorporated into future
issues.
TO ORDERCOPIES OF THIS DOCUMENT
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AT&TGBCS
Publications Fulfillment Center
on 1 800 457-1235
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Write:
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Center
Order: DocumentNo. 555-021-759
Issue 1, December1994
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CommunicationsSystemsPublications Catalog, 555-000-010.
Prepared by
AT&T GBCSProduct Documentation
Development
Middletown, New Jersey 07748-9972
©1994 AT&T
All Rights Reserved
TRADEMARKINFORMATION
5ESSis a registered trademark of AT&T.
DEFINITYis a registered trademark of AT&T.
HEARINGAID COMPATIBILITY
This voice terminal is compatiblewith the inductively coupled
hearing aids as required by the Federal Communications
Commission(FCC).
INTERFERENCEWARNINGINFORMATION- Part 15 of FCC Rules
Federal CommunicationsCommission(FCC) Rules require that you
notified of the following:
Sometelephone equipmentgenerates, uses and can radiate radiofrequencyenergy and, if not installed and used properly, maycause
interference to radio andtelevision reception.
YouAT&Tproduct has been tested and found to meet the standards for
~ Class B digital device, as specified in Part 15 of the FCCRules. These
specifications are designedto provide reasonableprotection against
suchinterference in a residential installation. However,there is no
guarantee
that interferencewill not occurin a particular installation.
If your AT&Tproduct causesinterference to radio or television reception
whenit’s in use, you might correct the interference with any one or all of
these measures:
¯ Whereit can be donesafely, reorient the receiving television or radio
antenna.
¯
To the extent possible, relocate the television, radio or other receiver
with respect to the telephoneequipment.
¯
If your telephoneproduct runs on ACpower, plug your product into
an ACoutlet that’s not on the samecircuit as one used by your radio
or television.
If you needassistance, you can call our National Service Centerat
1 800 222-3111.
WARNING:
The user is cautioned that modifications to this telephone,
not expressly approvedby AT&Tcould void the user’s authority to
operate the equipment.
Contents
Introduction
.....................................................................
Organization
of this Manual
.............................................
Conventions
Used
in this Manual
.......................................
A Noteonthe Term,’System
Manager’
. .............................
1
1
2
2
YourISDN-10
VoiceTerminal
.............................................
3
Feature
Descriptions
......................................................
9
Feature
Procedures
......................................................
Answering
andPlacinga Call..........................................
Conference
..................................................................
Drop
...........................................................................
Hold
...........................................................................
Memory
Dialing(StoredNumbers)
....................................
Mute
........................................................................
Personalized
Ring.........................................................
Redial(LastNumber
Dialed)..........................................
Reset
Speakerphone
...................................................
Self-Test
.....................................................................
TheShiftFunction
.........................................................
Speakerphone
and1 -WaySpeaker
.................................
Transfer
.....................................................................
ViewingNumbers
Stored in Memory-Dialing
Locations
andin Redial
Memory
...................................................
12
12
13
13
14
15
16
17
18
18
19
20
21
23
Tones
andTheirMeanings
.............................................
VoiceTerminal
Tones
...................................................
26
26
LabelingandInstalling the Designation
Cards
andthe Telephone
Number
Card....................................
TheMemory-Dialing
Designation
Card..............................
TheCall Appearance/Feature
Button
(andtheTelephone
Number
Card)....................................
24
26
27
27
Installation
.....................................................................
Contents
of the ISDN-10
Package
....................................
Desktop
Installation
......................................................
Attaching
Adjunct
Equipment
..........................................
29
29
29
31
Technical
Description
...................................................
32
IMPORTANT SAFETY INSTRUCTIONS
Only the mostcareful attention has beendevotedto quality standardsin
the manufactureof your newvoice terminal. Safety is a major factor in
the design of every set. But, safety is YOUR
responsibility too.
Pleaseread carefully the helpful tips listed belowand on the next page.
Thesesuggestionswill enable you to take fullest advantageof your new
voice terminal. Then,retain these tips for later use.
Whenusing your voice terminal, the following safety precautions should
alwaysbe followed to reducethe risk of fire, electric shock,andinjury to
persons.
¯
Readand understandall instructions.
¯
Follow all warningsand instructions markedon the voice terminal.
¯
This voice terminal can be hazardousif immersedin water. To avoid
the possibility of electrical shock,do not useit while youare in the
bathtub or shower,or whenyou are wet. If you accidentally drop the
voice lerminal into water, do not retrieve it until youhavefirst
unpluggedthe line cord from the modularwall jack. Donot reconnect
the voice terminal until it hasdried thoroughly.
¯
Avoid using the voice terminal during electrical stormsin your
immediatearea. Thereis a remoterisk of electric shock from
lightning. Urgentcalls should be brief. Eventhoughprotective
measuresmayhave beeninstalled to limit electrical surgesfrom
entering your homeor business, absolute protection frorn lightning is
impossible.
¯
If yoususpecta natural gasleak in the vicinity of the voice terminal,
report it immediately,but use a telephoneawayfrom the area in
question. The telephone’s electrical contacts could generate a tiny
spark. Whileunlikely, it is possible that this spark could ignite heavy
concentrationsof gas.
Neverpush objects of any kind into the voice terminal through
housingslots since they maytouch hazardousvoltage points or short
out parts that could result in a risk of electric shock.Neverspill liquid
of any kind on the voice terminal. If liquid is spilled, however,dry
immediately,and refer any service problemsto qualified service
personnel.
To reducethe risk of electric shock, do not disassemblethe voice
terminal. There are no user serviceable parts inside. Openingor
removing covers mayexpose you to hazardous voltages. Incorrect
reassemblycan cause electric shock whenthe voice terminal is
subsequently used.
Slots and openings in the housingmust not be blocked or covered.
The openingsshould never be blocked by placing the voice terminal
on a sofa, rug or other similar surface. This voice terminal should
neverbe placed near or over a radiator or heat register or placed in a
built-in installation unlessproperventilation is provided.
Thevoice terminal should be operated only from the type of power
sourceindicated on the markinglabel. If you are not sure of the type
of powersupply being used, contact a qualified service person.
Donot allow anything to rest on the powercord. Donot locate this
voice terminal wherethe cord will be abusedby personswalking
onit.
¯
Donot overload the ACwall outlets and extension cords as this can
result in risk of fire or electric shock.
¯
Before cleaning, disconnectall cords from the voice terminal. Do
not use liquid cleaners or aerosol cleaners. Usea dampcloth for
cleaning.
¯
Disconnectthe cords on the voice terminal and refer servicing to
qualified service personnelwhenthese conditions exist:
Whenthe powersupply cord or plug is damaged
or frayed.
If liquid has beenspilled into the voice terminal.
If the voice terminal has beenexposedto rain or water.
If the voice terminal doesnot operatenormallyby following the
operating instructions. Donot attempt to adjust any other
controls since doing so mayresult in damage
and will require
extensivework by a qualified technician to restore the voice
terminal to normal operation.
~,. If the voice terminal has beendroppedor the housinghas been
damaged.
~,. If the voice terminal exhibits a distinct changein performance.
Whenyou see this warningsymbolon the product, refer to the
/~SAVE
THESE
INSTRUCTIONS
instructions
booklet packed
with the product for information
before proceeding.
Introduction
The AT&TISDN-10voice terminal can be addedto your Integrated
Services Digital Network (ISDN) communicationssystem. In order
provide you with excellent quality and reliability, AT&Thas designedthis
newvoice terminal with the latest advancesin telecommunications
technology.
TheISDN-10voice terminal offers 10 call appearance/featurebuttons on
which can be programmed
either call appearancesor features, and a
Programand a Memory
button which allows you to store and then dial
22 additional telephonenumbersor extensionson the call
appearance/feature buttons and the dial pad keys. The ISDN-10also
provides Mute, Redial, Conference,Drop, Transfer, and Hold buttons, a
Speakerphone
which can also be optioned as a listen-only 1-way
Speaker,a Volumecontrol, and an Adjunct jack for adjunct
equipment-- all that you needfor easy and efficient
call-handling. Youcanalso initiate a self-test of the voice terminal,
select a personalizedringing pattern, andreset the acoustical level of the
built-in speakerphone.
NOTE:The ISDN-10voice terminal will be supported ONLYon a 5ESS®
switch. It will NOTbe supported on a DEFINITY®
switch.
Thefollowing features have beenincluded for the
hearing and visually impaired person:
¯
Twosmall bars have been placed on the 5 dial
pad key;
¯
Confirmation and error tones;
¯
Compatibility with inductively coupledhearing
aids.
ORGANIZATION OF THIS MANUAL
This manualis arrangedinto the following sections:
¯
Your ISDN-10Voice Terminal -- showsthe top and bottom views of
the ISDN-10and explains its features.
¯
FeatureDescriptions--lists the voice features, tells what each
feature does, and suggestshowyou might use it.
¯
Feature Procedures--gives step-by-step procedures on using
voice features.
¯
¯
¯
¯
TonesandTheirMeaning-lists and describesthe various voice
terminaltones.
LabelingandInstalling the DesignationCardsandthe Telephone
Number
Card-- explains howto removeand label the designation
cards andthe telephonenumbercard andthen install thembehind
the clearplastic covers.
Installation -- givesbrief step-by-stepprocedures
for connecting
your voiceterminalto the system,desklopinstallation suchas
connecting
the handsetandthe line cord, and,if appropriate,
attaching adjunct equipment.
Technical
Description
-- providesinformationon the technical
aspectsof the ISDN-10
voice terminal.
CONVENTIONS
USEDIN THIS MANUAL
A rectangular box containing a feature name, such as ~,
representsanybuttonhavinga featureassigned
to it, with a
corresponding
feature namelabel.
A NOTEON THE TERM, "SYSTEMMANAGER"
In this manual
it is often suggested
that yourefer to your system
manager
for moreinformation. Thesystemmanagermayalso be called
the systemadministratoror, possibly, the telecommunications
manager.
For handyreference, usethe spacebelowto write your system
manager’sname,roomnumber,and extension.
Name
Room
Extension
2
Your ISDN-10 Voice Terminal
Before you begin using your ISDN-10 voice terminal, familiarize yourself
with the voice terminal features, lights, jacks, and other components
available to you. To help you do this, Figures 1 and 2 show you the top
and bottom views of the ISDN-10 voice terminal.
--
]SDN-10
--
Handset
Telephone
number
card
MemoryDialing
designation
card
1
10Call
appearance/
featurebuttons
anddesignation
card
Message
light
Dial Pad/
Memory
access
Volume
control button
Mute/Program
button
Speaker/Reset
button
Conference/Ring
button
TransfedPause
button
Redial/View
button
Memorybutton
Holdbutton
FIGURE
1 ISDN-IOVoiceTerminal(Top View)
3
The ISDN-IOvoice terminal components
pictured in Figure 1, the top
view, are described below and on the next few pages. For your
convenience,they are listed alphabetically.
Call appearance/feature
buttonsThese10 buttons are devoted eitherto
handling incomingand outgoing calls (call appearances)and are labeled
with the phonenumberor extension numberor they can be used as
feature buttons to accessvoice features such as Call Forwardingor
SendArt Calls; these are tabeled with the feature name.Eachof these
10 call appearance/feature
buttons has a red light, which indicates the
selectedfine and a greenlight whichindicates the status of that line or
feature.
Memory-dialingnumber
on eachbutton-- With the blue M[--~-mor~
button, you can also programand then dial the stored numberon
eachof the 10 call appearance/feature
buttons. In order to dial this
memory-dialing number, you must first press ~. These
memory-dialingnumbersare not related to any call appearanceor
feature assignedto these 10 buttons.
Ca//appearance/featurebuttondesignationcard On this designation
card, write or type the telephonenumber,extension, feature access
code, or feature assignedto each of the 10 call appearance/feature
buttons.
NOTE:Since you can program a memory-dialing numberon each call
appearance/featurebutton, you mayuse the lower half of each call
appearanceor feature space to write or type the memory-dialingnumber
assignedto that button.
Conference/Ringbutton This button is labeled Conf,
Conference
-- For setting up conferencecalls with one additional
party. Conferencecalls include yourself and two other parties.
Personalized Ring -- By first pressing ~ and then
I Conference I , yOUcan select a personalizedringing pattern for your
voice terminal. Thereare eight available ringing patterns for you to
choose from.
Dial pad/Memory
access
Dia/pad-- The 12-button dial pad can be used for dialing phone
numbersand for accessing features. The letters "Q" and "Z" have
beenaddedto the dial pad keys [] and [] respectively for entering
directory names,and the [] key on your dial pad has raised bars for
visually-impaired users.
MemoryAccess -- The dial pad can also be used to programand
then quickly dial telephone numbersor extensions assignedto each
4
of the 12 dial pad keys and the 10 call appearance/featurebuttons.
To store and dial these numbers,you must first press I Men~ory~
.
Drop/Testbutton
Drop -- For disconnectingfrom a call or droppingthe last party added
to a conferencecall.
Self-Test -- By first
pressing ~ and then ~, you can
initiate a self-test of the voice terminal lights, ringer, anddial pad
keys. Thetest, however,will clear the contentsof the Redial
memory.
HandsetFor placing and answering calls.
HoldbuttonA red button, for putting a call on hold.
Memorybutton This blue button can be used in the following ways:
¯
By first pressingM~;-~-~--~andthen a dial pad key or call
appearance/feature
button, the voice terminal will automatically dial
the telephonenumberor extension saved at each of these locations.
¯
By first
pressing ~ and then ~ (the Mute/Program
button), you can store telephonenumbers,extensions, or feature
accesscodes in memory-dialinglocations on the dial pad keys and
the call appearance/featurebuttons. This Memory-Dialingoption
gives you a total of 22 possible memory-dialingnumbers.
-- By pressing T~TEEsfe-~
(the Transfer/Pausebutton) during the
programmingof a memory-dialing number, you can insert a
1.5-second pause into the programmedmemory-dialing number,
such as betweenan outside line access number(usually, a "9")
and an outside telephone number.
By first
pressing ~ and then ~ (the Redial/View button),
you can view numbersstored in the Redial memoryand at memorydialing locations on the dial pad keys and the call appearance/feature
buttons.
By first
pressing ~ and then ~-~ (the Speaker/Reset
button), you can set or reset the speakerphone
for optimal
performance.As the speakerphoneperforms an acoustic test of the
environment,you will hear a series of tones.
By first pressing ~ and then I con~erenc, 1 (the Conf/Ring
button), you can select a personalized ringing pattern from among
eight different patterns.
By first pressing ~ and then FST~(the Drop/Test button),
you canperforma test of the voice terminal lights, ringer, and dial
pad keys.
5
Memory-Dialingdesignation card Onthis designation card, write or type
the telephone numbers,extensions, or feature access codes
programmed
on each of the 12 dial pad keys.
Message
light A red light which goes on steadily whena messagehas
been left for you. Seeyour systemmanagerfor instructions regarding
your local messageretrieval procedures.
Mute/Program
button
Mute-- For turning off (and then back on again) the microphone
the handsetor the speakerphone
so the other person on the call
cannot hear you.
Program--By first pressing M~-~0~y-~
and then ~-M~-~, you can
programa telephone number,extension, or feature access code into
each of the 12 dial pad keys and the 10 call appearance/feature
buttons.
Redial/Viewbutton
Redial-- For automatically redialing the last numberthat you dialed
from the dial pad.
View ~ By first pressing ~mory~ and then ~ , you can view the
numbersstored in the Redial memoryand in memory-dialing
locations on the dial pad keys and the call appearance/feature
buttons.
Speaker/Resetbutton
Speaker/Speakerphone
~ For turning on and off the 2-way
speakerphone
or the 1-way, listen-only speaker.
Reset Speakerphone ~ By first
pressing ~-~ and then ~i
(your voice terminal mustbe on-hook,and it must be set for the
Speakerphone
feature), you hear a series of tones as the
speakerphoneperforms an acoustic test of the environment. When
the tones stop, your speakerphone
has finished adjusting itself for
optimal performanceand is ready for use.
Telephonenumbercard For noting the area code and telephone number
of your voice terminal.
6
Transfer/Pause
button
Transfer--For transferring a call to anothervoice terminal.
Pause-- By pressingI Transfer i during the programming
of a
telephone numberor extension, you can insert a 1.5-second pausein
the programmedmemory-dialing number, such as between an
outside line accesscode (usually, a "9") and the outside telephone
number.
Volumecontrol button Whenon a call, this button is used to increase or
decreasethe receive volumeof the handset or speakerphone,whichever
you are using. Whenyou are not on a call, the Volumecontrol button is
used to increase or decreasethe volumeof the ringer and the tones.
-0
Routing
channel -Line jack _.-Adjunct
jack
--
FCC Warning
label
Bar Code
label
FIGURE2 ISDN-IO Voice Terminal (Bottom View)
The various componentswhich appear on the bottom of the ISDN-10
voice terminal are shownin Figure 2 and listed and explained below.
Adjunctjack Usedfor connecting an external speakerphone,a headset
adaptor, or other adjunct equipment. The jack is labeled "ADJUNCT."
WARNING:
Do not insert the handset cord into the "ADJUNCT"
jack. It
will cause equipment damage.
Handsetjack Usedfor connecting the handset cord to your voice/data
terminal. The jack is labeled ~ .
Line jack Usedfor connectingthe line cord to your voice terminal. The
jack is labeled "LINE."
Routing channelThreadthe line cord (and adjunct cord, if applicable)
throughthe routing channel.Seethe section titled Installation.
8
Feature Descriptions
Hereare brief descriptions of the voice features and the features
accessedwith the softkeys, including what each one does and howyou
mightwantto useit.
ConferenceAllows you to add an additional party to a call so that you
can conduct a conversation with morethan one party. Useto set up
time-saving conferences, or to spontaneouslyinclude one additional
party important in a discussion.
Drop Disconnectsyou from a call without requiring you to hang up the
handset or press the switchhook. Canalso be used with the Conference
feature to disconnect the last party added. Usewheneveryou are using
the handsetand wantto continue using it for anotheraction after ending
a call.
Hold Temporarilydisconnectsyou from a call, holding it until you can
return to it. Whilea call is on hold, youcanplace anothercall, activate
anotherfeature, answera waiting call, or leave your voice terminal to
perform another task. Usewhenyou have a call that you don’t wish to
drop, but whichyou haveto interrupt briefly to do somethingelse.
Memory-DialingAllows you to programand store up to 12 telephone
numbersor extensions on the dial pad keys and 10 additional telephone
numbersor extensionson the call appearance/featurebuttons (for a total
of 22 memory-dialingnumbers).In order to dial these numbers,press
~ and then the button or dial pad key on which the number is
stored. Useto save time whendialing frequently-called numbers.
Message
Retrieval Your Messagelight goes on to let you knowthat a
caller has left a message.Follow your system’s messageretrieval
proceduresto get your message.
Mute Turns off the microphoneassociated with the handset or the
speakerphone,whichever is currently active. Usewhenyou want to
confer with someone
in the roomwith you, but you do not want the party
on the call to hear your conversation.(Youare still able to hear the
personon the call.)
PersonalizedRing Allows you to select your ownpersonalized ringing
pattern from amongeight available patterns. Useto distinguish your
voice terminal’s ring from that of other nearbyvoice terminals.
ProgramAllows you to program 12 telephone numbersor extensions on
the dial pad keys and 10 additional telephone numbersor extensions on
the call appearance/featurebuttons. To dial any of these numbers,
press ~ and then the button or the dial pad key on which the
numberis stored.
Redial (Last NumberDialed) Automatically redials the last numberyou
dialed manuallyfrom the dial pad, either an extensionor an outs=de
number.Use to save time in redialing a busy or unanswerednumber.
ResetSpeakerphone
Initiates an acoustic test of the surrounding
environmentby using a series of tones. Whenthe tones stop, your
speakerphone
has finished adjusting itself for optimal performance.It is
nowready for use. Usewheneveryou moveyour voice terminal to a
different location (evenin the sameroom)or whenthe red light next
]-~ is flashing. This feature is accessedby pressing M~..or_~ and
then[_sp~akar
I ¯
Self-Test Performsa diagnostic test of your voice terminal including the
lights, ringer, and dial padkeys.
NOTE:Whenyou performa self-test of the voice terminal, it clears the
last numberdialed from the Redial memory,and returns the volume
control to the default setting.
TheShift Function Theblue ~-~mo-~0~
button acts as a Shift button to
allow you to accesssecondaryfeatures on the following fixed feature
buttons:
¯ Whenpressed before ~ (the Mute/Program button), you can
program12 telephone numbersor extensions on the dial pad keys
and 10 additional telephonenumbersor extensions on the call
appearance/featurebuttons.
-- By pressingI T(anararI (the Transfer/Pausebutton) during the
programmingof a memory-dialing number,you can insert a
1.5-second pause into the programmedmemory-dialing number,
such as betweenan outside line accessnumber(usually, a "9")
and an outside telephone number.
¯
Whenpressed before ~ (the Redial/View button), you can view
the numbersstored in the Redial memory
or in memory-dialing
locations on the dial pad keys or the call appearance/featurebuttons.
Whenpressed before t Speaker} (the Speaker/Reset
button), you can
set or reset your speakerphone
for optimal performance.
¯
Whenpressed before ~ (the Conf/Ring button), you can select
a personalizedringing pattern for your voice terminal.
10
¯
Whenpressed before ~ (the Drop/Test button),
a test of the lights, ringer, anddial padkeys.
you can perform
SpeakerphoneYour voice terminal has either the 1-way Speaker
(listen-only) orthe Speakerphone
(listen and talk) function or it mayhave
neither. Checkwith the system managerto see howyour voice terminal
is set.
The l-way Speakerfeature allows you to place calls or access other
voice features without lifting the handset. (Press ~ .)
However,in order to speakto the other party, you must use the
handset(the speakermust be off). Usewith feature activities that
require listening only, suchas on-hookdialing or monitoringcalls on
hold.
The $1~eakerl~honefeatureallows you to place and answercalls or
accessother voice features without lifting the handset.
(Press ~ .) Use the built-in speakerphone any time you prefer
2-way hands-free communications,both speaking and listening, or for
group conferencesituations.
Transfer Transfers a call from your voice terminal to another extension.
Usewhenyour caller needsto speak further with someone
else.
View Allows you to view, by watching the numberof call
appearance/feature
button lights that are lit, the numberstored in the
Redial memoryor in memory-dialinglocations on the dial pad keys and
the call appearance/featurebuttons.
11
Feature Procedures
Theprocedureswhich follow give short, step-by-step instructions for
using eachfeature. For your convenience,the features are listed
alphabetically, Unless otherwise noted, the calling procedureassumes
that the handsetis off-hook.
ANSWERINGAND PLACING A CALL
To answer a call
1
Lift the handset.
¯
Thegreen light (belowthe red light) goeson steadily at the
selected call appearancebutton.
NOTE:If you are not connectedimmediately, press the call
appearancebutton next to the flashing green light.
To place a call
1 Lift the handset.
¯
2
Thegreenlight (belowthe red light) goeson steadily at the
selected call appearancebutton.
Listen for the dial tone and dial the numberyou wantto call.
To end(or drop) a call
1 Hangup the handset o~: press the ~ button.
NOTE:If you use the ~ro-~ button, you will hear a dial tone and your
voice terminal is readyfor anothercall.
To adjust the receive volumeof the handset, the speakerphone,or
the listen-only speaker
1
While on a call, you can raise the volumeby pressingthe right half of
the Volumecontrol button labeled ~ ;
ORlower the volumeby pressing the left half of the Volumecontrol
button labeled ~.
12
CONFERENCE
To addanotherparty to a call
1
While on a call,
press ~ to add the next party.
¯ Thecurrent call is placed on hold.
¯ Thered Conference
light flutters.
NOTE:
If an idle call appearancebutton is not automatically
selected, press one yourself.
2
3
Listen for the dial tone, anddial the numberof the next party.
Press ~ after the next party answers.
¯ The red Conferencelight goes off.
¯ All parties are now connected.
To drop a party from a conference call
1 Press
~ .
¯ The last party you addedis dropped.
DROP
To disconnectfrom a call and obtain dial tone without hangingup
1 Press
~.
¯ Listen for dialtone.
NOTE:Pressing ~ will also disconnect the last party addedto a
conferencecall. Seethe proceduresfor the Conferencefeature.
13
HOLD
To puta callon holdwhileyouansweranothercall
NOTE:Thegreenlightis flashing
beside
thecallappearance
buttonof
the incomingcall.
1
Press ~ .
¯ Thered light goesoff, andthe greenlight flutters (next to the call
appearance
button of the held call).
2
Press the call appearancebutton of the secondcall.
¯ The red light goes on, and the green light goes on steadily.
¯ Youare connectedto the secondcall.
NOTE:If you put a conferencecall on hold, the other parties remain
connected.
To return to the held call
1
Press the call appearance
button next to the held call.
¯ Thered light goes on, and the green light goes on steadily (next
to the call appearance
button of the previously held call).
¯ Youare connectedto the previously held call.
14
MEMORYDIALING (STORED NUMBERS)
To program a memory-dialing number
NOTE:You can store one memory-dialing numberon each of the
10 call appearance/featurebuttons and on each of the 12 dial pad
buttons numbered1 through 9, 0, ~, and #.
1
Press
¯
The lights next to [-M~-~-J , ~] , I co-E~.n_f , and [-’/~ go on
steadily.
2 Press ~-~;-]
3
I~.
(the Mute/Programbutton).
¯ The lights
next to ~ , ~-s~ , c~! , and ~q flutter.
Dial the telephonenumberor extension that you want to store
(24-digit maximum).
NOTE:In order to insert a 1.5-second pause betweensequencesof
the number, such as adding a delay betweenthe dialing access
number(usually, a "9") and the outside numberto be dialed, press
~ Tr-~rans~-~--~
(the Transfer/Pause
button). For example,
to store
9-555-1234: dial 9, then, press i ~ to insert the pause, and then
dial 555-1234. Remember
that this pause counts as one of the
24-digit maximum
for programmingmemory-dialing numbers.
4 Press
5
¯ The lights next to ~-~ , ~ , ,.Fc~ , and ~;ans~--~ flash.
Press the dial pad key or the call appearance/featurebutton where
you want to store the number.
¯
The lights next to ~ , [-E~k~.r , ]-Eg~ , and ~:-~ return
to their appropriatestates.
¯
6
7
The voice terminal soundsa confirmation tone and automatically
takes you out of programmingmode.
Be sure to record the telephone numberor extension on eitherthe
Memory-DialingDesignation Card or the Call Appearance/Feature
Button designation card on the front of the voice terminal. For
directions on labeling and installing these designation cards, see
"Labeling and Installing the Designation Cards and the Telephone
Number
Card" later in this manual.
To programanother number, repeat Steps 1 through 5.
15
MemoryDialing (Stored Numbers)(Continued)
To dial a stored number
1 Listen for dial tone and then press ~.
NOTE:If you are using the speakerphoneor the 1-way speaker, you
can press ~ without first listening for dial tone.
¯
2
Thelights next to [_~-E~, Lsp~ak~r.J
, r~ , and[._
steadily.
Transfer
J
go on
Press the dial pad key or the call appearance/featurebutton where
the numberis stored.
¯ The lights next to ~ , i sp~;k~rj , ~ , and i. Tr~n_s1~r] return
to their appropriatestates.
¯
The memory-dialingnumberassociated with that dial pad key or
call appearance/feature
button is automatically dialed.
MUTE
To turn off the microphone
associated with the handsetor the
speakerphoneso the other party cannot hear you
1
While on a call,
press ~.
¯ The red Mute light goes on.
¯
Theother party cannot hear your conversation, but you can hear
the other party.
To turn on the microphoneassociated with the handset or
speakerphoneagain, so the other party can hear you again
1
Press ~-~ again.
¯ The red Mute light goes off.
¯
Youcan resumeyour conversation with the other person on the
call.
16
PERSONALIZED RING
Choosea personalized ringing pattern for your voice terminal so you can
distinguish the ringing pattern at your voice terminal from others in your
office. Thereare eight different ringing patterns to choosefrom.
To select a personalizedringing pattern for your voice terminal
Press
~.
¯ The lights
steadily.
next to~,
sp~r],
~,andl
Transferl
go on
Press ~ (the Conf/Ring button).
¯ The lights
next
to~,
spe~ I, ~,and~lflutter.
¯ Youhear the currently selected ringing pattern.
Dooneof the following to select a ringing pattern:
¯
Dial the number(1 through8) from the dial pad to select the
ringing pattern of your choice
¯
ORpress [] to hear the next ringing pattern in the sequence
(eachof the eight ringing patterns is played once) and then
press [] to select the ringing pattern for your voice terminal.
NOTE:If you want to exit ring selection modewithout changing
your current ringing pattern, press [].
¯ The lights next to ~ , Sp~r_~, ~E~ , and I Tr, nster ]
return to their appropriatestates.
¯ The voice terminal soundsa confirmation tone and
automatically takes you out of ring selection mode.
To adjust the ring volume(whenyou are not on a call)
To raise the volume,press the right half of the Volumecontrol button
labeled ~ ;
to lower the volume,press the left half of the Volumecontrol button
labeled r-~--~.
17
REDIAL (LAST NUMBERDIALED)
To automatically redial the last numberyou dialed manually(this
can be an extension, outside number,or trunk/feature code)
NOTE:The ISDN-IOvoice terminal redials numbersconsisting of up to
37 digits.
1
When you hear dial tone, press ~.
¯ Thelast numberyou dialed (from the dial pad) is automatically
redialed.
NOTE:Memory-dialing numbersand feature access codes
programmed
for one-touchdialing are not stored in the Redial
memory.
2
Wait for the called party to answer.
RESET SPEAKERPHONE
You should adjust the speakerphoneto the surrounding roomacoustics
to provide optimal performance. Use the Reset Speakerphone
feature in
the following ways:
¯
¯
Wheneveryou moveyour voice terminal to another place (even in
the same room)
Whenever
the red light next to s~ s~a~r~is flashing
NOTES:
Youmayalso use this feature whenyou are on a call in the
unlikely event your speakerphonemakesa squealing noise during the
call. Yourspeakerphone
will adjust itself to normalfor that call.
(No tones will be heard.)
If there has beenan interruption in power(such as, the systemhas just
beenpoweredup again, or you have plugged in the voice terminal at
another location), the light next to ~. flashes until you reset the
built-in speakerphone.
Youshould initiate the Reset Speakerphone
feature only whenyour
handsetis on-hookand the built-in speakerphone
is not in-use.
18
(Reset Speakerphone)(Continued)
Remember
you can use the Reset Speakerphonefeature only if your
voice terminal is set for the Speakerphone
feature (as opposedto the
one-way,listen-only Speakerfeature).
To reset the speakerphonefor optimal performance
1
Press
~
.
2 Press ~ (the Speaker/Reset button).
¯ You hear a series of ascending tones as the speakerphone
adjusts itself to the surroundingacoustical environment.
SELF-TEST
To initiate a test of your voice terminal
NOTES:The handset must be on-hook whenyou test the voice terminal.
Performingthe self-test terminates any call in progressand prevents you
fromreceiving calls until the test is completed.
The self-test also clears the last numberdialed from the Redial memory,
and the volumesetting is returned to the default.
1
Whilethe handsetis on-hook,press I
2
Press ~ (the Drop/Test button).
¯ The voice terminal emits a tone, and the Messagelight goes on.
¯
3
Memory ] .
If greenlights go on next to the call appearance
buttons, the test
haspassed;if red lights go on, the test has failed.
To exit the self-test (at any time), press ~ twice.
NOTE:
If you do not press I Memory i (twice), the voice terminal
automaticallyexits the self-test after 30 seconds.
19
THE SHIFT FUNCTION
Theblue I Memory
I button also acts as a Shift button to allow you to
accesssecondaryfeatures on the following fixed feature buttons.
¯ By first
pressing ~ and then ~ (the Mute/Program
button), you can program12 telephone numbersor extensions on the
dial pad keys and 10 additional telephone numbersor extensions on
the call appearance/featurebuttons. See"MemoryDialing (Stored
Numbers)."
-- By pressingi Transfer i (the Transfer/Pausebutton) during the
programmingof a memory-dialing number, you can insert a
1.5-second pause into the programmedmemory-dialing number,
such as betweenan outside line accessnumber(usually, a "9")
and an outside telephone number.
¯ By first pressing ~-~,~ and then [-/i T (the Redial/View button),
you can view, by watching the numberof call appearance/feature
button lights which are lit, the numberstored in the Redial memory
and in memory-dialinglocations on the dial pad keys and on the call
appearance/feature buttons. See "Viewing NumbersStored in
Memory-DialingLocations and in Redial."
¯
By first
pressing ~ and then ~ (the Speaker/Reset
button), you can set or reset your speakerphone
for optimal
performance. See "Reset Speakerphone."
¯
By first pressing ~ and then ~ (the Conf/Ring button),
you can select a personalizedringing pattern for your voice terminal.
See"Personalized Ring."
¯
By first pressing ~ and then ~ (the Drop/Test button),
you can performa test of the lights, ringer, and dial pad keys. See
"Self-Test."
2O
SPEAKERPHONEAND 1-WAY SPEAKER
NOTE:
Your voice terminal is set for the 1-waySpeaker(listen-only)
or for the Speakerphone
(listen and speak)function or for neither.
Checkwith your system managerto see howyour voice terminal is set.
One- Way Speaker
Usethe following proceduresif your voice terminal is set for the
1-way, listen-only Speakerfeature.
To place/answera call without lifting the handsetor to use the
speakerwith any listening-only feature
1
Press [-~4~ .
¯ The red lights
2
3
next to s~ and ~ go on.
Place or answerthe call or accessa selected feature.
If you are placing a call, dial the telephonenumber.
4
Adjust the speaker volume,if necessary:
¯ To raise the volume,press the right half of the Volumecontrol
button labeled F~--];
¯ To lower the volume,press the left half of the Volumecontrol
button labeled ~-].
5
Press
~ to
hang up.
¯ The red lights
next to s~-~q and ~ go off.
To activate the 1-way speakerwhile using the handset
1
Press
~.
¯ The red light next to s~-EE~qand the red light next to ~
go on.
¯
2
Thespeakeris active, and the handsetis turned off.
Hang upthe handset.
NOTE:If you want to speak to the other party, you must pick up the
handset(which turns off the speaker).
21
Speakerphone
Usethe following proceduresif your voice terminal is set for the
Speakerphone
(listen and speak) feature.
To place or answera call without lifting
speakerphonewith any voice feature
1 Press
s~ .
the handsetor to use the
¯ The red light next to ~G-ke~goes on.
2
Placeor answerthe call or accessa selected feature.
3
4
If you are placing a call, dial the telephonenumber.
Adjust the speakerphonevolumeif necessary:
5
¯
To raise the volume,press the right half of the Volumecontrol
button labeled L~---I ;
¯
To lower the volume,press the left half of the Volumecontrol
button labeled ~.
Press ~r~ to hang up.
¯ Thered light next to [_S~ake~goes off.
To prevent the other party from hearing you
NOTE:If the Speakerphone
feature is not active, the Mutefeature turns
off the microphoneassociated with the handset (not the speakerphone).
1
Press
~.
¯ The red light goes on, and the other party cannot hear you.
2
Press ~ again to resumetalking to other party.
¯ The red light goes off, and the other party can hear you again.
To change from speakerphone to handset
1
Lift the handsetandtalk.
¯ The red light next to J-~ goes off.
22
Speakerphone(Continued)
To change from handset to speakerphone
1
Press
~.
¯ The red light next to s~ goes on.
¯ Thespeakeris active, and the handsetis turned off.
2 Hang upthe handset.
TRANSFER
To senda call to another extension
1
Press
~.
¯ Thepresent call is put on hold.
¯ Thered Transfer light flutters.
2
3
Listen for dial tone.
Dial the number
that the call is to be transferred to (third party).
¯
Remainon the line and announcethe call whenthe third party
answers.
NOTE:If the numberof the third party is busy or there is no answer,
press the call appearance
button next to the fluttering greenlight to
disconnectthe incompleteca~ and to return to the cal~ on hold.
Press ~ again.
¯ Theparty on hold is transferred to the third party.
¯ Your voice terminal is released from the call.
Hangup.
NOTE:To prevent a transfer call from disconnecting, completethe
transfer processbefore entering into another action, such as
answeringanother call.
23
VIEWING NUMBERSSTORED IN MEMORY-DIALING LOCATIONS
AND IN REDIAL MEMORY
To view numbersprogrammed
in memory-dialing locations on the
dial pad keys and the call appearance~featurebuttons and numbers
stored in the Redial memory
1
Pressi
¯
2
M~m°ryi ¯
The lights to the left
go on steadily.
Press ~ (the RediallView
of ~, ~, ~, and i Tr,,nsfer
]
button).
¯ The lights to the left of ~Mut-~, Sp~e-~, ~-~, and I Tran~r?rl
flutter.
3
Press ~ or the dial pad key or call appearance/feature button to
view the stored numberthere.
¯ The lights to the left of ~, ~ , ~ , and i Transfer
i
gooff.
¯
The REDLIGHT(S)next to the call appearance/featurebuttons
go on in sequencefor each digit in the numberstring. Lights
representingeachdigit go on for one second;then, all lights will
go off momentarily.Lights representingthe next digit will then go
on for one second,andthen go off, until all digits in the number
string have beendisplayed.
For example,if the numberstored is extension 1590:
-- To representthe first numberin this numberstring, a 1,
ONEREDLIGHT(the left uppermostred call
appearance/featurebutton light) goes on for one secondand
then goesoff;
-- To represent the second number, a 5, FIVE REDLIGHTS
(all five red call appearance/feature
buttonlights in the left
column) go on for one secondand then go off;
-- To represent the third number, a 9, NINEREDLIGHTS
(all the red lights in the two columnsexcept the lower
rightmost light) go on for one secondand then go off;
-- Finally, to represent the last number,a 0, ALLTENRED
LIGHTSgo on for one secondand then go off.
24
NOTE:The following entries mayalso shown:
¯
4
¯
A Pausein any sequenceof numbersis indicated by the
left uppermostGREEN
call appearance/feature button
light goingon.
¯
A * in a numbersequenceis indicated by six alternate
GREEN
lights going on: Lights #1,3, and 5 go on in the
first column.Lights #6, 8, and 10 go on in the second
column.
¯
A # in a numbersequenceis indicated by four alternate
GREEN
lights going on: Lights #2 and 4 go on in the first
column. Lights #7 and 9 go on in the secondcolumn.
When
all of the digits have beendisplayed, the voice terminal will
return to the shifted mode. The lights next to ~, r~,
~, and ~_.E~ go on steadily for two seconds and the~
return to their appropriatestates.
If you wish to view another memory-dialing location, press ~
(the Redial/Viewbutton) again during the 2-secondinterval
describeddirectly above,or, if necessary,begin again at Step 1.
NOTE:You maycancel the viewing of a memory-dialinglocation at any
time by pressingany button. This will not affect the contentsof that
location.
25
Tones and Their Meanings
VOICE TERMINAL TONES
¯ busy signal~A low-pitched tone repeated 60 times a minute;
indicates the numberdialed is in use.
¯ confirmation tono Tworising tones; indicates a feature activation
or cancellation has beenaccepted.
¯ dial tonc A continuous tone; indicates dialing can begin.
¯ error tone--An alternating high and low tone; indicates a dialing
error, a denial of the service requested,or a failure to dial within a
preset interval (usually 10 seconds)after lifting the handsetor dialing
the previousdigit.
¯ local error tone A steady low tone; indicates an incorrect button
press.
¯ reorder tone~Afast busy signal; indicates a call is blocked.
¯
self-test tonoPeriodic tones; indicates that the voice terminal is
continuingto performa self-test.
¯
speakerphone
reset tones A rising set of tones; indicates the
speakerphone
is adjusting itself to the surroundingroomacoustics.
Labeling and Installing the DesignationCards
and the Telephone NumberCard
Thereare two designation cards on which you can write or type the
telephone number,extension, feature accesscode, or feature which you
or your system managerhas programmedon your voice terminal. These
two cards include:
¯
The Memory-DialingDesignationCard, the upper designation card
¯
The Call Appearance/Feature
Button Designation Car~t located in
the middle of the voice terminal
NOTE:Youcan also write or type your voice terminal phonenumberor
extension on the TelephoneNumber
Card which fits under the handset.
26
THE MEMORY-DIALING DESIGNATION CARD
This designationcard fits at the top of the voice terminal. Onthis card
you can write or type the telephone numbers,extensions, or feature
access codes you have programmed
on each of the dial pad keys.
Thereare three columnson the designation card: the left columnis
labeled 1 through 4 for those numbersprogrammed
on dial pad keys
~_~ through [] ; the middle columnis labeled 5 through 8 for numbers
programmed
on dial pad keys ~j~ through ~ , and the right columnis
labeled 9, 0, *, and # for numbersprogrammed
on dial pad keys [],
~, ~, and ~-~.
This designation card is already in place whenyour voice terminal is
installed. However,in order to write or type the numbersassignedto
each dial pad key, you must removethe card from behind the plastic
cover.
To remove, label, and reinstall the Memory-DialingDesignation Card
1
Remove
the transparent card cover by pulling the top tab toward you
and lifting the top of the transparentcover from the voice terminal.
2
Removethe designation card from underneaththe cover, and then
write or type the appropriate numberin each spaceon the
designation card.
3
Place the designation card behind the transparent cover and then
replace the cover by inserting the tabs at the bottomand pressing the
top downuntil it clicks.
THE CALL APPEARANCE/FEATUREBUTTON
(AND THE TELEPHONE NUMBERCARD)
The other designation card matchesthe 10 call appearance/feature
buttons on the voice terminal. There are two columns:the left columnis
labeled a throughe; the secondcolumnis labeled f throughj.
Inside the front cover of this user’s manualare four button designation
cards on which you can write the telephone number,extension, name,or
feature that each call appearance/featurebutton can access. Belowthe
perforated bottom edge of each designation card is a telephone number
card on which you can write your telephone number.
At the bottom of each designation and telephone numbercard is an
additional attachedsection whichwi~ makeit easier for you to insert
these cards in a typewriter or run the cards througha laser printer.
27
To label and install the Call Appearance/Feature
DesignationCard
and Telephone NumberCard
1 Tear the button designation card, along with the telephonenumber
card and attached "tail," from the user’s manualalong the perforated
edges. (You maychooseto take out one card at a time and leave
the remaining cards in the manualfor future use, or you maychoose
to tear out all four at onetime.)
2
Label the button designation card with the appropriate number,
extension, name,or feature for eachcall appearance/featurebutton.
Label the telephone numbercard with your owntelephone number.
Youcan handwrite or type the information on the cards or run the
cards througha laser printer.
3
Separate the button designation card and telephone numbercard
along the perforated border. Youmaydiscard the attached "tail"
section.
4
To install the button designationcard, do the following:
-- Remove
the transparent card cover by pulling the top tab toward
you and then lifting the top of the transparent cover from the
voice terminal.
-- Place the designation card under the transparent cover and then
replace the cover by inserting the tabs at the bottomand pressing
the top downuntil it clicks.
5
To install the telephonenumbercard, do the following:
-- Insert a paperclip or equivalentin the small openingat the left of
the telephone numbercard cover located under the handset.
Pushtowardthe oppositeend to raise the cover slightly from the
cavity.
-- Place the telephone numbercard under the cover. Replace the
telephonenumbercard cover by slightly bendingthe cover, and
then inserting the cover backin the cavity.
28
Installation
CONTENTSOF THE ISDN-IO PACKAGE
Before you begin, makesure you have the following parts in the box:
¯ ISDN-IOvoice terminal (with attached desktop stand)
¯ K-type handset (handset with rounded rectangular earpiece and
mouthpiece)
¯ 9-foot handsetcord
¯
7-foot line cord
¯
Designation card(s) for the Memory-Dialingnumbers(on set)
¯
¯
Designationcard(s) for the call appearance/featurebuttons with
telephonenumbercard (at the front of this manual)
Cover(s) for the designationcard(s)
¯
This user’s manual
DESKTOPINSTALLATION
NOTE:
Thefollowing instructions describe the installation of the ISDN-10
voice terminal on a deskor table. If you choose,instead, to mountthe
voice terminal on the wall, use the instructions included in the ISDN
8510T Voice Terminal Wall Mounting Kit (D-182604), COMCODE:
106614894.
IMPORTANT:
The task of setting the terminal resistor jumpers and the
phantom/auxiliary powerjumpers can only be doneby qualified service
personnel. DONOTattempt to removethe voice terminal desktop stand
or set either type of jumpersyourself.
Usethe following directions to connectthe line cord and adjunct cord to
the appropriate jacks on the voice terminal.
1
Place the voice terminal face downon a flat surface.
2
Snapone end of the 7-foot line cord into the "LINE" jack and the
adjunct cord (if applicable) into the "ADJUNCT"
jack on the bottom
the voice terminal. SeeFigure 3 for the location of the jacks. For
moreinformation on installing adjuncts, refer to the section
"Attaching Adjunct Equipment."
WARNING:
Correct cord types must be used when connecting
terminals and associated components.Failure to use the correct
cord and/or to properly insert the cord into the jack maycausevoice
terminal malfunction or equipmentdamage.
29
3
Threadthe line (and adjunct cord if applicable) throughthe routing
channelleading to the top of the voice terminal desktopstand, as
shownin Figure 3. Makesure that each cord is placed securely
under the four squaretabs in the routing channel.
NOTE:If you connectboth the line cord and the adjunct cord, it may
be easier if the adjunct cord is on the inside, on the right of the line
cord, in the routing channel.Theline cord is, therefore, on the
outside, on the left of the adjunct cord.
4
Snapone end of the coiled cord into the Handsetjack (markedwith
the handset symbol)on the bottom of the voice terminal, as shownin
Figure 3.
WARNING:
Do not insert the handset cord into the "ADJUNCT"
jack.
It will cause equipmentdamage.
O
O
Routing
channel
for line cord
andadjunct
cord
Line jack
Adjunct
jack
FCC Waming
label
Bar Code
label
FIGURE3 Line, Adjunct, and Handset Cord Routing for Desktop Installation
on the ISDN-10 Voice Terminal
3O
5
Turn the voice terminal right side up, with the front facing you.
6
Snapthe free end of the handsetcord into the handset and place the
handsetin the cradle.
7
Snapthe free end of the line cord into the modularjack. Lift the
handsetandlisten for the dial tone.
ATTACHING ADJUNCT EQUIPMENT
If you are installing a speakerphone(models AT&T$101A, $201A, or
QUORUM®
CS201A), a headset adapter (model AT&T 500A or the
507Aadapter), or other adjunct that maybe offered, follow these steps
to connectthe adjunct equipmentto your voice terminal.
1
Placethe voice terminal face downon a flat surface.
2
Snapthe adjunct cord into the "ADJUNCT"
jack until you hear a
click. SeeFigure 3 for the location of the "ADJUNCT"
jack.
3
Route the adjunct cord through the channel. Refer to the "Desk’top
Installation" section for instructions.
4
Connectthe free end of the adjunct cord to your speakerphone
or
headset adapter.
NOTE:
Refer to the adjunct’s installation documentationfor its power
requirements.
31
Technical Description
Physical Dimensionand Weight
TheISDN-10voice terminal is convertible for either desktopor wall
mounting.
The desktop-mountedvoice terminal measures
¯ 7.8 inches (19.8 cm) wide
¯ 9.5 inches (24.1 cm) long
¯ 5.3 inches (13.4 cm) high (with handset)
¯ 3.07 Ibs (1,39
Power Requirements
The ISDN-10voice terminal requires phantompoweror auxiliary power;
either is selected by setting a pair of jumpers.If phantompoweris used,
less than 1 watt of poweris drawnfrom the switch to support a normal
operating mode.If adjunct equipmentis connectedto the voice terminal,
auxiliary powermust be used.
WARNING:
If auxiliary poweris selected, use only a nominal40 or
48 Vdc, UL-Listed CommunicationsCircuit Powersource.
Environmental Requirements
The ISDN-10can operate in temperatures ranging from 40 to
120 degreesF (4 to 48 degreesC) and relative humidity ranging
from 5 to 95 percent.
32
AT~T
Copyright© 1995AT&T
All RightsReserved