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Good communication is rewarding In the Tag field you are able to tag the recording to find it more easily later on e.g. “complaint”. In the Comment section you can add comments to the tag e.g. complained about late delivery. The next time you would like to find this call/recording or other calls you have tagged “complaint” you simply write the word “complaint” in the Tag search field in the Advanced parameter tab. April 2014 Connect Control –User guide for administrators P a g e | 62
