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Good communication is rewarding 9.3 Search Results Chats Once you hit the search button a list of chats that fulfil the defined parameters will appear. 9.3.1 General Information Chat In the General information tab you will find time spent in queue and chat time with agent(s). As with calls if the bar is broken it means that the activity has lasted more than 5 minutes. You can moreover tag the chat so it’s easier to find later on. April 2014 Connect Control –User guide for administrators P a g e | 64
