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Incoming Calls Settings
These are all the other settings that a Standard user can set that will affect incoming calls. Enabling
music for calls on hold will enable music on hold, if the feature has been set up for the site you are
associated with. Present incoming caller’s ID for external calls will turn and present incoming caller’s
ID for internal calls will allow users to see your caller ID.
Figure 87 - Incoming Calls, Standard
Outgoing Calls Settings
From the outgoing call settings you are able to turn whether you would like your number to be
withheld or not, this will mean that the person you are making the call to will be unable to view your
number.
Figure 88 - Outgoing Calls
Call Transfer
Call transfer recall will allow you to transfer a call and receive the call back if no one answerers the
call. From this page you can also limit the use of this feature for each individual user.
You will need to enable call transfer to set up a recall, and then you will need to select the dropdown
and select after how many rings you want call to return to you. Busy camp will allow you to
affectively allow you to park a call. This means that if you transfer a call to a user who is busy then
the call will be put on hold and if the call ends within the time Busy Camp is enabled the call will be
successfully transferred.
Blind transfer will allow you to transfer a call without answering it, if you turn on “Use Diversion
Inhibitor for Blind Transfer” this will turn that feature off.
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