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[ 469 ] Teamwork The teamwork module SupportSuite, eSupport and LiveResponse use statuses, priorities, labels and categories. These properties are proprietary in that if you use the Kayako SyncWorks application for Microsoft Office Outlook, these properties for a teamwork item (contact, event or tasks) will not be synchronized but are instead internal to the system. The teamwork area of the administrator control panel allows you to define custom statuses, priorities, labels and categories for use in the teamwork area of the staff control panel (for more information, see teamwork in the staff control panel). Copyright © 2001 – 2009 Kayako www.kayako.com
