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Call Queueing C-9 C-9 Call Queueing General Description This feature enables an Attendant to handle a series of exchange network calls in the order of their arrival, eliminating unnecessary delays. Operating Procedure Press ATTENDANT CONSOLE [A-3] ANSWER key to receive calls in order of queue. Service Conditions 1. 2. 3. 4. Incoming calls arriving at the Attendant Console will light the CALL WAITING LAMP [C-13]. When an incoming call lights an INCOMING CALL IDENTIFICATION [I-2] (LDN, RECALL, etc.) lamp, the Attendant may answer it out of the queueing sequence by pressing the indicated key. Automatic Call Distribution is not used in multi-console operation. All incoming call indications appear at each Attendant Console, so that the call can be answered by any console. See MULTIPLE CONSOLE OPERATION [M-4] and INCOMING CALL IDENTIFICATION [I-2]. If an incoming call has been answered simultaneously by multiple Attendants, only the Attendant that operated the ANSWER key first will be connected to the call. The other Attendant’s ANSWER key is noneffective when pressed. Interactions 1. 2. 3. 4. 5. 6. ASYD - System Data 1, Index 64, Bits 1 & 2. Display of Call Waiting Indication; 00 - PA lamp is on 10Always. System Data 2, Index 8 & 9. What kinds of calls are counted as Calls Waiting? System Data 2, Index 14, Bits 0 - 3. When CALL WAITING value exceeds a threshold value, the Call Waiting lamp will flash. System Data 2, Index 14, Bit 4. Will CALL WAITING - INDICATION flash for all calls? 0/1: All calls/ Pegged calls. NIGHT CONNECTION FIXED/FLEXIBLE [N-1, 2], TRUNK ANSWER ANY STATION [T-8]: If the system is changed from day to night mode, calls waiting in queue will be removed and disconnected. Incoming call indications are common to all the Attendant Consoles. If the NIGHT CONNECTION-FIXED [N-1] station is a pilot number in a STATION HUNTINGTERMINAL [S-9] hunt group, incoming calls will hunt to an idle station in the group. If all stations in the group are busy, the call queues on the pilot number of the hunt group. When any station becomes idle, the call is removed from queue and completed. If the system is changed from night to day mode, incoming calls will be routed to the Attendant Console. A call physically ringing at the night station is not rerouted and is handled by the NIGHT CONNECTIONFIXED [N-1] station. If a power failure occurs, only the calls in queue that have POWER FAILURE TRANSFER [P-3] associated with their trunk will be connected to power failure stations. Programming No programming is required. This is generic to the system after programming the Attendant Console. NEAX2400 IPX Feature Programming Manual NDA-24297, Issue 1 Page 157
