Download Black Box Fax Machine Network Services FaxReceiver User's Manual

Transcript
MAY 2007
MC200A
Version 3
FaxReceiver MC200A ®
1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746
© Copyright 2006. Black Box Corporation. All rights reserved.
 Copyright 2006 Black Box
User Manual
Table of Contents
Table of Contents
Introduction
2
4
Easy Configuration
Features
System Architecture
4
4
4
Menu Map
5
The Process
6
Important Information
6
Connections
Reset Button
7
11
FAX CONFIGURATION UTILITY
12
General Settings
13
TCP/IP Settings
14
e-mail Settings
16
FAX Settings
17
TelNet Settings
19
Configuration
12
Benefits of using Telnet:
20
UNIT IP SETTINGS
23
UNIT EMAIL SETTINGS
25
UNIT FAX SETTINGS
28
TELNET
20
The FaxViewer
32
Troubleshooting
35
Glossary
39
Technical Specifications 41
Trademark Recognition 41
Legal Notices
42
Technical Support
48
 Copyright 2006 Black Box
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COPYRIGHT
© Copyright 2006 Black Box. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any
language or any computer language, in any form or by any third party, without prior
permission of Black Box.
DISCLAIMER
Black Box reserves the right to revise this publication and to make changes from time to
time to the contents hereof without obligation to notify any person or organization of
such revision or changes. Black Box has endeavored to ensure that the information in
this publication is correct, but will not accept liability for any error or omission.
TRADEMARKS
All trademarks are hereby acknowledged.
VERSIONS
This manual is for FaxReceivers with code version A9.50 and higher, with FaxConfig up to
version 1.08 or higher. The FaxViewer is version 1.05 or higher.
CODE CHANGES
Version a9.50 Uses DNS to determine the SMTP IP Address from it's URL.
Version b9.50 Adds a final confirmation message in the body of the email.
Version c9.50 allows you to set whether to notify the sending fax of an error (so that it
will resend). Also states at the end of the email that the remote fax was or was not
notified in the event of an error in transmission.
d9.50 Increased the ring delay timeout. It was 5 seconds, increased it to 15 seconds.
 Copyright 2006 Black Box
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Introduction
The Black Box FaxReceiver MC200A is designed to receive a fax and convert it into
an email to allow distribution that is more convenient and unwanted faxes can be
electronically deleted. The Black Box Fax-Receiver receives the fax and puts it into a
mail-server mailbox. From there, you or an administrator can read and re-distribute
the fax to the appropriate email recipient on the network or print it if necessary.
This reduces paper waste, speeds up the communication and distribution of
information, allows automatic backup of received faxes and eliminates the need to
maintain a fax machine solely for the purpose of receiving faxes.
Easy Configuration
The setup is done using Telnet, which allows configuration in any network
environment like Windows, Unix or Apple. Any Workstation or PC with Telnet
capabilities and access to the network can be used to configure the unit.
Features
External all voltage power supply (100-240 Volts, 50-60 Hz)
Extremely low power consumption of less than 5 watts.
Remote management from any PC
Retains its setup in Flash memory.
Powers up in less than 10 seconds.
Three login types, CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenticated.
System Architecture
The FaxReceiver MC200A uses a PCMCIA card to connect to the Fax Line; this allows the
FaxReceiver MC200A to be used in any country in the world for which there is a PCMCIA
fax/modem card available that fulfills the local standards.
The FaxReceiver MC200A connects directly to an Ethernet 10/100baseTx network via fixed IP
or DHCP. Before operating the device a number of parameters have to be set up in the
FaxReceiver MC200A to allow log on to your company or Internet provider's mail server.
3 different login types, CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenticated. It will try
CRAM-MD5, first. If that fails, it falls back to insecure authentication (same as
Outlook Express uses), and it will fall back further to non-authenticated login if that
fails.
Setting up is achieved using the Telnet protocol and a telnet application is available for any
operating system. Check your PC, Apple or Unix operator manual.
Since the device only relies on TCP/IP and SMTP it will work in any common network
environment.
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Menu Map
The menu driven setup allows the following parameters to be set up:
MENU ITEM
# CHARS
1) Setup IP
2) Setup SMTP Mailserver
3) Setup Fax
4) Reboot after quitting
5) Change Telnet port
4
6) Change Telnet session time-out
2
P) Change Telnet password
253
!) Redirect debug to this screen
Unit IP settings
1) Unit IP address
16
2) Subnet Mask
16
3) DNS Address 1
16
4) DNS Address 2
16
5) Unit Gateway address
16
6) DHCP/RARP
7) Timeserver 1 address
16
8) Timeserver 2 address
16
9) Timeserver 3 address
16
Unit Email settings
1) Mailserver SMTP address
58
2) Mailserver SMTP IP port
3) Mailserver login name
4) Mailserver login password
5) Destination Email address
6) Reply email address
7) Reply Name
6) Check Mailserver connection
Unit Fax settings
1) Fax reply I.D.
2) Fax number
3) Fax location
4) Company Name
5) Scaling Percentage
6) Number of rings before answer
7) Signal Transmission Errors
8) Time Zone Offset
9) Daylight Saving
4
58
58
80 *1
58
58
20
20
28
28
3
2
3
DEFAULT
(Disabled)
23
2
FORMAT
1
2
3
toggle
23
(0 to 50 minutes)
REQD?
Y
N
N
toggle
11.22.33.44
255.255.255.0
0.0.0.0
0.0.0.0
0.0.0.0
Disabled
192.043.244.018
000.000.000.000
000.000.000.000
0.0.0.0
25
[email protected]
[email protected]
Fax
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
toggle
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
xxx.xxx.xxx.xxx
Y
or
URL.
###
[email protected]
password99
[email protected]
[email protected]
Any text up to 58 char
Black Box (R) Fax Black Box (R) Fax
<phone number>
724-746-0746
<location>
Lawrence, PA
<company>
Black Box
100
(10-150 in incs of 5)
1
1-30
Yes
Toggle
+0
(+/-0 to 13 hours)
(Off)
toggle
Y
Y
N
N
Y
N
Y
N
N
Y
Y
Y
Y
N
N
N
N
Y
Y
N
Y
N
*1 For FaxConfig enter each address on a separate line. For Telnet, separate with commas or
semicolons.
 Copyright 2006 Black Box
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Requirements
AC power outlet within 10 feet.
Telephone wall jack and cable to reach the FaxReceiver
An Ethernet cable for the connection from the FaxReceiver to an Ethernet hub
or switch connection that will connect to the mail server.
Important Information
NOTE: The device is designed to operate in a typical office environment. Choose a location
that is:
Well-ventilated and away from sources of heat including direct sunlight.
Away from sources of vibration or physical shock.
Isolated from strong electromagnetic fields produced by electrical devices.
Provided with a properly grounded wall outlet.
The modem/card can be installed in either the top or bottom slot.
WARNING NOTES:
Do not attempt to modify or use the supplied AC power cord if it is not the
exact type required.
Whenever the chassis cover is to be removed, ensure that the system is
disconnected from its power source and from all telecommunications links,
networks, or modem lines.
Do not operate the system with the cover removed.
THE PROCESS
A fax is received, a connection with the mail server is established, the fax is decoded and sent
to the mail server as a GIF file for each page embedded in the email.
If you are private individual use your email account and password as you use for your existing
mail client on your computer, this is all you need.
If you are a corporate user we recommend to set up a dedicated email account for
the FaxReceiver i.e. [email protected] and then copy the people to be informed
of incoming faxes from this account. This allows you to keep a copy of every received
fax in this account for recording purposes. It is up to you if you want to give each
FaxReceiver its own mail account or if you want to use the Location Name to
distinguish which device actually received the fax.
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Installation
The illustration shows the setup of the ports and the diagnostic LEDs.
Connections
See the drawings on page 7 for installation examples.
Plug the PCMCIA modem card into the top or bottom slot.
Insert your Ethernet RJ45 connection into the LAN jack on the front.
NOTE: If you do not have your Ethernet connection plugged in, there will be no lights on
power up.
The Modem’s RJ11 phone line cable and adapter will plug into the modem card at the rear of
the unit, with the other end into the RJ11 phone jack on the wall. Alternatively you may
plug the FaxReceiver into a phone splitter.
NOTE: If you daisy chain from an outgoing fax machine, it should be set to either
don't answer or answer after 4 rings or more so that the FaxReceiver will pickup
first.
Connect the power cord to the Switch Mode Power Supply unit socket.
Plug the AC cord from the Switch Mode Power Supply into the 110V wall socket. There is a
green light on the power brick that will come on.
Plug the DC wires from the Switch Mode Power Supply unit into the FaxReceiver.
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NOTE: It will take about 10 seconds for the FaxReceiver to be ready to accept a fax
or telnet connection.
When your Ethernet cable is connected to a network, the link light will be on.
NOTE: There is a green light inside the unit that can be seen. See the picture
below.
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Typical installation replacing an incoming fax machine:
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Installation where an outgoing fax machine is required on incoming line:
NOTE: If you daisy chain from an outgoing fax machine, it should be set to either
not auto answer or answer after 4 rings or more so that the FaxReceiver will pickup
first.
NOTE: You should also set the fax machine to tone dialing and not pulse dialing.
Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming
ring, and the FaxReceiver will attempt to answer.
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LEDs
The LEDs are itemized as follows:
LK (Yellow) LED
The Link LED indicates that the port is functionally connected to an external port.
It lights up solid when the connected hub is turned on and connected to the LAN.
If the LED does not light up, there may be a problem with the cabling or the
Ethernet hub.
These last two LEDs enable monitoring of the traffic passing through the device.
TX (Red) LED
The Transmit LED blinks when a data packet is being sent from the FaxReceiver.
This would indicate that a fax has been received.
RX (Green) LED
The Receive LED blinks when a LAN data packet is received. It is normal for this
LED to blink all of the time as long as there is any LAN activity.
NOTE: The LED's are driven directly by the Ethernet chip. If you do not have the Ethernet
cable plugged in, the lights will not light, at power-up.
Reset Button
When this button is pressed and held for ten seconds on power-up, the FaxReceiver will clear
any surplus information it is holding and revert to the default settings.
NOTE: If you reset the defaults, it will be necessary to telnet into 11.22.33.44 and
reconfigure all of the parameters
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User Manual, 62-15820000
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Configuration
The complete configuration can be done with any Telnet client, like HyperTerminal or
simply using the Windows Command prompt “telnet”. This will work on any
FaxReceiver that is on the same virtual network.
Black Box has provided a FaxConfig utility that allows you to perform the basic IP
configuration of any FaxReceiver that is on the same physical network.
These are the steps necessary to configure the FaxReceiver using the Windows
command prompt telnet client.
FAX CONFIGURATION UTILITY
There is a FaxConfig utility on the CDROM in the Fax Configure Tool directory of
the CDROM. You can run this utility from the CDROM or drag it to your PC.
NOTE: The FaxConfig utility will only communicate properly with devices on its local
network or on 11.22.33.44.
1) Double-click on the FaxConfig utility to start it. It will bring up the following
screen:
2) If it does not see the FaxReceiver, check the connections and power, and then
click on the Requery Network button. If changes were made using Telnet,
you should click on the Requery Network button. If you have connected the
FaxReceiver since starting FaxConfig utility, use the Requery Network
button to discover it.
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General Settings
Using your mouse, double-click on the IP Address of the FaxReceiver to view or
configure the properties of, or click once to select it and then click the Properties
button and it will bring up the following screen:
1) The default Device Name is derived from the FaxReceiver’s Hardware
Address. You can change it to something that will better identify it for you if
you have multiple FaxReceivers.
2) The Hardware description and Firmware revision is provided for technical
support.
3) If you click on the OK button it will save the parameters and exit the
Properties window for that IP Address. Click on the TCP/IP tab.
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TCP/IP SETTINGS
1) Enter an unused IP Address from your network, or click on the DHCP/RARP
Enable.
NOTE: If you change to an address that is NOT in the same network range that
your PC is, you will still be able to see the FaxReceiver with the FaxConfig utility,
but you will not be able to change any parameters until you are on the same
subnet.
2) If you are not using DHCP or RARP, make certain that the Subnet Mask is
correct.
3) If you are not using DHCP or RARP, set the Default Gateway.
4) The Mail Server SMTP Address can be entered either as a URL (for example
smtp-server.austin.rr.com) or an IP Address. Using the URL is recommended
if you may be changing ISP’s, and have your own mail server that will retain
the same name.
5) DNS Server 1 and 2 are the Domain Name Servers provided by your ISP. It is
used to convert the Mail Server SMTP Address’s URL to an IP Address.
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6) Time Server IP 1,2, & 3. The 192.043.244.018 address is the time server at
NCAR. You can change this to a preferred timeserver and add two more
timeservers. Without a timeserver the timestamp will be incorrect and your
spam filter may trap the email.
NOTE: All timeservers send the time UT. In order to set the time stamps correctly
you must adjust your Time Zone Offset under the Fax Settings tab.
There is a list of public timeservers at this URL:
http://tf.nist.gov/service/time-servers.html
Click on the E-mail Settings tab.
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E-MAIL SETTINGS
1) Mail Server SMTP Address – Use the TCP/IP tab to change this.
2) Mailserver SMTP IP Port – The default is 25. This is most common. Other
common ports used are 26, and 2525.
3) Mailserver Login Name – Often this is an email address. When a fax is
received in the email box, it will come from this user. Max 58 characters.
4) Mailserver Login Password – This is the password for the above email
account. There is a maximum of 58 characters. NOTE: case-sensitive.
5) Reply e-mail Address – If the person who receives the fax does a reply, it
will go to this address.
6) Reply Name – This is the name that shows in the email header when you
receive a fax.
7) Destination e-mail Address(es) - This is where the email will be sent. This
can be the same as item 2) or it may be an alias set up to forward to multiple
users. Simply enter the addresses you wish to send to as one entry, each
address separated by either a semi-colon (;) or a comma (,). There is a
limitation of a maximum of 80 characters for all addresses. Max 80
characters. No spaces are allowed. Enter each address on a new line.
Select the Fax Settings tab.
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FAX SETTINGS
1) Fax reply I.D. is sent to the Sending Fax. 20 characters. This is usually
displayed on the display of the sending fax after establishing contact, or
recorded in its log/print-out. It is not mandatory to have an ID. If it is not
set, the FaxReceiver will send an ID of 20 spaces to the distant fax.
2) Fax number – This is the telephone number of the FaxReceiver. Not
required. Max 20 characters.
3) Company Name – This is the company that is the proud owner of the
FaxReceiver. Not required. Max 28 characters.
4) Fax Location – This can identify the specific location of the phone line in the
building or the city that the FaxReceiver is located in. Not required. Max 28
characters.
5) Scaling Percentage – This allows you to reduce or increase the size of the
graphical image by a percentage (10-150 in increments of 5). The quality will
be best if left at 100%. The FaxViewer software will automatically size the GIF
at an easy to view size.
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6) Answer Delay – This specifies the number of rings before the FaxReceiver
answers the call. This would be used if you have the FaxReceiver daisychained with a regular phone that you answer first. Maximum is 30 rings.
7) Time Zone Offset – This is the offset from UT. If you are in Greenwich,
England, this number will be 0. If your time zone is east of Greenwich,
England), the number is positive. If your time zone is west of GMT, the
number is negative. For EST, use –5, CST –6, MST –7, PST –8, AKST –9, and
HAST –10.
8) Signal Transmission Errors – This is a diagnostic tool that will let you know
if you are experiencing phone line problems. Many of these errors will not
occur to a degree that will result in a complete failure.
9) Daylight Savings Enable – From Spring to Fall when Daylight Savings is
observer, this should be enabled.
Click on the Telnet tab
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TELNET SETTINGS
Select the TelNet tab.
1) Telnet port – This will enable the end user to set up a port that the
company does not block (e.g. port 80 or even port 25). That means that you
will be able to telnet into the FaxReceiver from your desk, enable debug, send
a fax to the unit (also from your desk), and figure out what is going wrong. If
you change the TELNET port number and don't reboot, the new number takes
effect on the *second* new telnet session. i.e. open telnet on default port
23. Change to port 1234 and do a quit/save. Open another telnet session,
still on port 23, and quit. All following telnet sessions must be on port 1234.
Session Time-out – This option allows you to keep your telnet session
active longer if you have a lot of interruptions while configuring the
FaxReceiver. If you specify zero as the Telnet session time-out, the session
will never time-out.
2) Click the OK button to exit the FaxDevice Configure for this device.
3) Click the Close button to exit FaxConfig utility.
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TELNET
Once you have configured the initial IP address or set your PC to the same network
as the FaxReceiver, you can use Telnet to configure the parameters.
BENEFITS OF USING TELNET:
1) You can use HyperTerminal or any other telnet utility to perform the setup
procedures.
2) The FaxReceiver does not have to be on the same physical network as long as you
have a virtual connection to the network that it is attached to.
3) There are additional debug features available in Telnet that are not available in
the NPMP client.
This guide covers using the telnet utility that comes with Windows.
a.
Click on the Windows
b.
Type in CMD and press the Enter key. This will take you to the command
prompt shown below.
Copyright  2006 Ringdale
button in the lower left, and select Run…
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c.
Type in “telnet xx.xx.xx.xx” (where xx.xx.xx.xx is the IP address that you
configured for the FaxReceiver) and press Enter.
d.
If a password was set will respond “Enter Password”. If a password has not
been set, you will *not* be prompted for a password when you telnet into the
device.
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For each line item to be altered, type the option or menu number and press the
Enter key, then enter the information and press the Enter key.
NOTE: If you leave the telnet session inactive for over two minutes, it will time out,
disconnect, and report: “Inactivity Timeout (2 minutes) – disconnecting”. You can
change this timeout, with option number 6. If you set it to 0, it will not timeout. This
parameter resets to 2 after each time you quit.
NOTE: After each entry that you make, you will get a confirmation message: “Are
you sure you want to make this change (Y/N) Y”. If you do not wish to change it,
you can select N.
NOTE: Most setup changes take effect immediately you select Y and press Enter.
The only exceptions are the IP parameters for the unit itself. These parameters
cannot take effect immediately, because a change to those would cut off the telnet
session. For these parameters, you must quit the setup and save the parameters.
You must also either reset the power to the unit or set 4) Reboot after quitting to
Enabled, before you quit the setup.
NOTE: If you quit *without* saving, the unit re-reads all the parameters from Flash,
and so will overwrite all the new settings with the previously saved settings. If you
do a Quit and Save, the new parameters are all written to Flash so they will be
retained through a power cycle.
NOTE: If you do a Quit and Save, the new parameters are all written to Flash so
they will be retained through a power cycle. To test parameter changes you can quit
*without* saving. A quit without saving also takes place if telnet times out. The
parameters are still active, unless power is removed. Therefore if the changes work,
then you would telnet back in, then Quit and Save. If they did not work, unplug
power to restore the original parameters.
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User Manual, 62-15820000
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UNIT IP SETTINGS
Enter a 1 to configure the IP addresses of the FaxReceiver ModuLAN 200.
Your Network Administrator should provide the Unit IP and Unit Gateway address.
1) Unit IP address .......... 011.022.033.044 – should be changed to an
unused IP address on your network.
NOTE: If you use static IP addressing, and you have a DHCP server, this IP address
should be added to your DHCP Server’s static IP address list.
NOTE: If you enter an invalid IP address format, you will get a “>>>>>> Not a
valid IP address Format” message.
2) Subnet Mask – Enter the subnet mask used for your network.
3) DNS Address 1 – Enter the primary DNS Server’s IP address provided by
your ISP for your network.
4) DNS Address 2 - Enter the secondary DNS Server’s IP address provided
by your ISP for your network.
5) Gateway Address ............... 011.022.033.001– should be changed to
the IP address of your default gateway. Typically, this is the lowest
address on the subnet, for example 192168100.001.
6) DHCP/RARP – This is a toggle. Entering 3 will switch from Disabled to
Enabled and back.
NOTE: If you change to an address that is NOT in the same network
range that your PC is, you will still be able to see the FaxReceiver with the
FaxConfig utility, but you will not be able to change any parameters until
you are on the same subnet. If you use DHCP or RARP you must figure
out what IP address it obtained. Methods for doing this are covered in the
troubleshooting section.
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5, 6, 7) Timeserver 1 address....192.043.244.018 – The 192.043.244.018
address is the time server at NCAR. You can change this to a preferred
timeserver and add two more timeservers. Without a timeserver the
timestamp will be incorrect and your spam filter may trap the email.
NOTE: All timeservers send the time UT. In order to set the time stamps correctly
you must adjust your Time Zone Offset in the Setup Fax section.
There is a list of public timeservers at this URL:
http://tf.nist.gov/service/time-servers.html
R) Press R when the Unit IP settings are all configured to return to the top
menu.
NOTE: Unlike all of the other setup parameters, IP addresses do not take effect
immediately, because a change to those would cut off the telnet session. You can use the
“Reboot after quitting” to enable the IP addresses without disconnecting power.
To enable IP Addresses:
1) Save each setting.
2) In the initial menu, set “Reboot after quitting” to Enabled.
3) Use Q to quit and select Y to the question: “Do you want to save your
changes before quitting (Y/N)”.
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UNIT EMAIL SETTINGS
Enter a 2 to setup the SMTP Mailserver.
Your email service administrator should provide the items 1-5. In some cases the
Mailserver login name and Destination Email address will often be the same email
address.
1) Mailserver SMTP IP address – The Mail Server SMTP Address can be
entered either as a URL (for example smtp-server.austin.rr.com) or an IP
Address. Using the URL is recommended if you may be changing ISP’s,
but have your own mail server.
2) Mailserver SMTP IP port – The default is 25. This is most common.
Other common ports used are 26, and 2525.
3) Mailserver login name – Often this is an email address. When a fax is
received in the email box, it will come from this user. Max 58 characters.
4) Mailserver login password – This is the password for the above email
account. There is a maximum of 58 characters. NOTE: passwords are
case-sensitive.
NOTE: If you enter the wrong login or password, it will still login nonauthenticated. The functionality available to a non-authenticated login
depends entirely on the way the mailserver is set up. Some mailservers, for
example, will accept emails to local addresses, but not to foreign addresses.
Some mailservers will not allow anything to be sent, and some will allow
everything to be sent.
5) Destination Email address – This is where the email will be sent. This
can be the same as item 2) or it may be an alias set up to forward to
multiple users. Max 80 characters. Separate each address with commas
or semicolons. Do NOT put spaces in.
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User Manual, 62-15820000
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6) Reply e-mail Address – If the person who receives the fax does a reply,
it will go to this address.
7) Reply Name – This is the name that shows in the email header when you
receive a fax.
8) Check Mailserver connection – After you have set the parameters, use
option 6 to send a test email to verify your email settings.
You will get an email similar to the below.
R) Press R when you have the Unit Email settings configured.
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User Manual, 62-15820000
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Copyright  2006 Ringdale
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UNIT FAX SETTINGS
Enter a 3 to setup the Fax Settings.
1) Fax reply I.D. is sent to the Sending Fax. 20 characters. This is usually
displayed on the display of the sending fax after establishing contact, or
recorded in its log/print-out. It is not mandatory to have an ID. If it is not
set, the FaxReceiver will send an ID of 20 spaces to the distant fax.
2) Fax number – This is the telephone number of the FaxReceiver. Not
required. Max 20 characters.
3) Fax Location – This can identify the specific location of the phone line in the
building or the city that the FaxReceiver is located in. Not required. Max 28
characters.
4) Company Name – This is the company that is the proud owner of the
FaxReceiver. Not required. Max 28 characters.
5) Scaling Percentage – This allows you to reduce or increase the size of the
graphical image by a percentage (10-150 in increments of 5).
6) Number of rings before answer – This specifies the number of rings before
the FaxReceiver answers the call. Maximum is 30 rings.
7) Signal Transmission Errors – This is a diagnostic tool that will let you know
if you are experiencing phone line problems. Many of these errors will not
occur to a degree that will result in a complete failure.
8) Time Zone Offset – This is the offset from UT. If you are in Greenwich,
England, this number will be 0. If your time zone is east of Greenwich,
England), the number is positive. If your time zone is west of GMT, the
number is negative. For EST, use –5, CST –6, MST –7, PST –8, AKST –9, and
HAST –10.
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User Manual, 62-15820000
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9) Daylight Saving – (Off) – This is a toggle. When you are in Daylight Saving
time (summer months) this should be on.
R) Press R when you have the Unit Fax settings configured.
4) Reboot after quitting (Disabled) – This setting is Enabled if you change an IP
address and want to get your new IP address without disconnecting power. Ensure
you select "Save settings" when quitting after setting the reboot option, otherwise
changes you have made will be lost. Alternatively, you can enable the reboot option
and quit without saving settings if you to revert back to the previous settings.
NOTE: Most setup changes will take effect immediately you set them up. The only
exceptions are the IP parameters that cannot take effect immediately, because a
change to those would cut off the telnet session. If you do a quit and save, the new
parameters are all written to Flash so they will be retained through a power cycle.
5) Change Telnet port (23) – This will enable the end user to set up a port that
the company does not block (e.g. port 80 or even port 25). That means that you will
be able to telnet into the FaxReceiver from your desk, enable debug, send a fax to
the unit (also from your desk), and figure out what is going wrong. If you change the
TELNET port number and don't reboot, the new number takes effect on the *second*
new telnet session. i.e. open telnet on default port 23. Change to port 1234 and do
a quit/save. Open another telnet session, still on port 23, and quit. All following
telnet sessions must be on port 1234.
6) Change Telnet session time-out – This option allows you to keep your telnet
session active longer if you have a lot of interruptions while configuring the
FaxReceiver. If you specify zero as the Telnet session time-out, the session will
never time-out.
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P) Change Telnet password – If you do not change this, anyone can access
the unit and change the settings. Max 253 characters. For the telnet password, all
ASCII and non-ASCII characters may be used except control characters (those with
HEX codes below 0x20). Note however that some telnet clients will modify or not
pass non-ASCII characters, or may treat them as control commands for the telnet
program rather than passing them on, so best to stick with standard keyboard
letters, numbers and punctuation marks. Accented characters on non-English
keyboards may also be used without problem. Not required.
NOTE: passwords are case-sensitive. The FaxReceiver defaults to having no telnet
password (factory reset).
!) Redirect debug to this screen – This allows you to activate a troubleshooting
tool. When activated, telnet will not timeout. You can find more on this screen in the
troubleshooting section of this manual.
Q) Quit When you have completed your changes, press Q to Quit.
It will respond:
“Do you want to save your changes before quitting (Y/N)”
If you will enter Y it will save your parameters and report: “All changes saved.
Goodbye”. The Telnet connection will then be dropped.
If you will enter N it will not save your parameters and report: “Quitting WITHOUT
saving changes. Goodbye”. The Telnet connection will then be dropped.
NOTE: If you select n it will keep the parameters until the next power cycle or
reboot. This will allow you to test the new parameters before saving them.
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User Manual, 62-15820000
Page 30 of 49
Receiving a Fax
The FaxReceiver is a silent operation device. Connect the FaxReceiver to a fax line.
When a fax is received, the Destination Email address will be sent an email. When
this occurs, the red Transmit LED will light. The email will have the subject:
“Incoming Fax”. The email will have a message similar to this:
Black Box® FaxReceiver RFR 102 (v1.02) - Fax No: 724-746-0746
Location: Lawrence, PA
Remote Fax ID: "
724-746-0746"
It will have an attachment labeled Fax attachment file name is now a date & time
stamp in the format YYMMDDHHMMSS_PPP, where YY is the year, MM is the month,
DD is the day of the month, HH is the hour, MM is the minutes, SS the seconds, and
PPP is the page number. Example “060930084211_001.gif (28.6 KB)”
You will be able to see all pages of the fax in Outlook Express. Not all email utilities
are able to. If you cannot see the fax in your email utility, then you can open the
attachment with any GIF viewer, such as Paint.
NOTE:
If either your Mailserver (smtp) IP address:port, Mailserver login name or password,
the unit’s IP address or Gateway Address are incorrect, the FaxReceiver will not
answer the call.
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User Manual, 62-15820000
Page 31 of 49
The FaxViewer
The FaxViewer is a free tool provided to 1) easily print the FaxReceiver image in
standard format, 2) easily view the FaxReceiver image, and 3) save a multi-page
FaxReceiver image as a single RFX document.
With this FaxViewer set as your default GIF viewer you can take a look at a fax,
if you want it, print it and without any fuss it will be formatted correctly.
It is a standalone utility. Just drag the program to your Desktop, and double-click
to run it. You can start the FaxViewer in the future either by making it your default
GIF viewer or by using a shortcut.
To create a shortcut:
1) Right-click on the FaxViewer icon.
2) Select Create Shortcut then drag the shortcut to your shortcut bar.
To make it your default viewer:
1) Locate a GIF file on your PC and right-click on it.
2) Select Open With...
3) Select Choose Program... after a little wait, the Open With window will pop up.
4) Put a check in "Always use this program to open these files"
5) Click Other...
6) Browse to your Desktop (or where you put the FaxViewer) and select the
FaxViewer.exe and click Open.
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User Manual, 62-15820000
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To use the FaxViewer:
1) Open the FaxViewer utility.
2) When you get e-mail with multiple GIF files, open the email in a separate window.
3) Click in the attach block. Then do a Ctrl / A – or - select the Edit menu, and do a
Select All then drag and drop the images anywhere on the FaxViewer application.
4) If the last page is showing, but the Page shows 1, then you need to reverse the
page order. To do this, click on Image Page, then Page Order, and then Reverse
Image Order.
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User Manual, 62-15820000
Page 33 of 49
5) As soon as the fax starts to come in, the FaxReceiver needs to set up and send
the GIF header, which has the values for the size of the "canvas". At that stage
however, it only knows the width of the incoming fax. There is no way to know how
long it is going to be. So the length is set to a fixed value that corresponds to the
longest sheet of standard paper it can expect to be sent by a fax machine. The
FaxViewer software has an option, under the Options tab, "Force Background to
white". This will eliminate the black bar.
6) All pages can be printed immediately by selecting File / Print. The print will be
formatted to print on standard 8 ½ by 11 inch paper.
7) You can save all of the images as a single RFX file, by selecting File / Save As...
This will let you name and save the RFX in any folder.
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User Manual, 62-15820000
Page 34 of 49
Troubleshooting
PROBLEM: LEDs do not flash at power-up
CAUSE: Power cord not connected or the Ethernet cable is not attached to a live
Ethernet network. The LEDs are driven by the Ethernet chip and will not flash unless
an Ethernet network is attached.
SOLUTION: Check the green light on the power brick. Look inside the unit for the
light inside. Check the Ethernet connections.
PROBLEM: It does not accept a fax.
CAUSE: The modem card may not be plugged all of the way in. The phone number is
incorrect or the LAN connection is disconnected. If it cannot reach the SMTP
mailserver, it will not answer the call.
SOLUTION: Make certain that the modem card is plugged in until it clicks.
Plug an analog phone into the phone jack at the wall and verify the phone number.
Make certain that the LAN connection is attached and the Link LED is solid.
The green LED should flash when there is LAN activity to or from it.
Check your email parameters with Telnet. In particular, verify the following:
In Unit IP Settings:
This unit IP address This must be on the same subnet as the Gateway.
Gateway Address Typically the same as the above address, but ending with
“.001”.
In Unit Email Settings:
Mailserver (smtp) IP address from your SMTP server administrator
Mailserver login name
often this is your email address
Mailserver login password case-sensitive
Destination Email address
After verifying the setup parameters, make certain that you can ping the
FaxReceiver. From the same host that you ping the FaxReceiver, you should be able
to ping the Gateway Address and the Mailserver (smtp) IP address.
PROBLEM: It accepted the fax but did not seem to email the account that we set up.
CAUSE: Destination Email address is incorrect.
SOLUTION: Verify the Destination Email address.
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User Manual, 62-15820000
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PROBLEM: I got an "Incoming Fax" email, and when I brought this email up, it had
a message that said "OE removed access to the following unsafe attachments in your
email".
CAUSE: Outlook Express is configured to view attachments as viruses.
SOLUTION: In Outlook Express, click on the Tools menu and select Options. Click on
the Security tab. Take the check out of "Do not allow attachments to be saved or
opened that could potentially be a virus”.
PROBLEM: I am getting poor quality images in the Fax TIFFs.
CAUSE: Your image viewer does not properly support tagged image file (TIF)
format. The default Windows viewer should work fine.
SOLUTION: Try using Imaging or Imaging Preview that comes with Windows.
Right-click on the TIFF file and select Open With.
It will bring up the Open With window, where you can select Imaging or Imaging
Preview.
You can also put a check in the "Always use this program to open these files" if you
wish. Click OK.
PROBLEM: The sending fax reported "POOR LINE CONDITION".
SOLUTION: This could mean any of the following:
The email parameters are not entered correctly.
The email is being rejected. (email box too full, spam filter parameters)
Ethernet cable is disconnected.
There is a poor line condition.
PROBLEM: My virus checker sees the email attachment as a virus.
SOLUTION:
1) Make sure that the timeserver is picking up the correct time & date.
2) If your sending account name is the same as the account you are sending to (i.e.
the "From:" field is the same as the "To:" field) it could cause this. This is one
characteristic of some fraudulent email headers. To see if this is the cause, send an
email from your PC to yourself *with an attachment*.
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User Manual, 62-15820000
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PROBLEM: I enabled the DHCP setting, but do not know what address was used.
SOLUTION: After the IP address is assigned, ping the address or range of addresses
that it could have. Then within 5 minutes, use the ARP -A command to see the IP
Addresses assigned in that range. Look for IP Address assigned to the Physical
Address that has the last six digits matching the FaxReceiver’s serial number.
Example:
C:\WINNT\system32>arp -a
Interface: 11.22.33.99 on Interface 0x1000003
Internet Address
Physical Address
Type
192.168.10.1
00-A0-92-bb-23-20
dynamic
192.168.10.23
00-A0-92-65-ec-c4
dynamic
192.168.10.36
00-A0-92-6d-7d-53
dynamic
192.168.10.165
00-A0-92-83-8b-0c
dynamic
If the FaxReceiver's serial number is 838B0C then the IP Address is
192.168.10.165.
PROBLEM: I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When I try to send a fax, it does not dial.
SOLUTION: The FaxReceiver should not affect the operation of an outgoing fax on
the same line.
Ensure that the outgoing fax machine is set up for tone dialing and not pulse dialing.
Pulse dialing causes voltage spikes on the line that can be mistaken for an incoming
ring, and the FaxReceiver will attempt to answer. If there is no incoming fax, and
tone dialing is used, the FaxReceiver should not have any effect at all on the
operation of the sending fax machine.
Another potential problem is that if someone tries to send an outgoing fax whilst a
fax is being received, it will mess up the reception.
PROBLEM: I have a fax machine used for outgoing faxes connected to a phone
splitter with the FaxReceiver. When a fax comes in, the outgoing fax machine
answers the call first.
SOLUTION: You will need to disable the sending fax's auto-answer; otherwise it will
attempt to answer an incoming fax at the same time as the FaxReceiver.
PROBLEM: I do not know the IP address of my SMTP server and the ISP is
unavailable.
SOLUTION: If you have the name of the SMTP mail server, (i.e.,
mail.company_name.com) you may be able to ping it in order to get the IP address.
Try 25 for the port. If that does not work, try 26, and 2525.
QUESTION: What does a good debugger trace look like?
ANSWER: You should see “authenticated”, “Answered”, “Getting Page”, “CCITT
data OK”, “Sending Page to MAIL”, “ok, send it”, “filename="Page001.tif”,
“Goodbye”, and “Modem Idle - awaiting call”.
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User Manual, 62-15820000
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QUESTION: My debugger output does not look correct. Can I send it to Tech
Support?
ANSWER: Yes. Using your mouse, right-click on the blue bar at the top of your
telnet session, and select Edit, then Select All. Next right-click on the blue bar at
the top of your telnet session, and select Edit, then Copy. Open an email, and do a
Paste or Ctrl/v. Send the email to [email protected]
QUESTION: I would like to be able to disable/enable the FaxReceiver from a remote
location.
ANSWER: To remotely switch on/off the answer, simply change the SMTP server IP
address to 0.0.0.0 and the device will never answer a call.
PROBLEM: When I print the fax directly from my email about an inch of the data is
chopped off.
CAUSE: The print margins are set too wide.
SOLUTION: If you are using Outlook Express, you must go to MSIE (Internet
Explorer) and make the Page Setup changes there. Then restart Outlook Express.
1)
Start Internet Explorer.
2)
Click File, then Page Setup.
3)
Adjust the left and right margins to about .25.
QUESTION: How do I reset to the factory default settings?
ANSWER: Unplug the power, press the reset button, plugging the power back in
while holding reset for 10 seconds
PROBLEM: When I use the option 6 Check Mailserver connection it reports: “OK
POP3 Service ready” then “Connection Terminated Abnormally”.
CAUSE: You are trying to connect to a POP3 mailserver. This is an *incoming*
mailserver.
SOLUTION: You need to connect to an *outgoing* mailserver (SMTP). Usually the
POP3 is at 110. The SMTP is usually at 25. You might need to just set it back to 25.
But check the SMTP port for certain.
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User Manual, 62-15820000
Page 38 of 49
Glossary
ARP – Address Resolution Protocol A TCP/IP protocol used to obtain a node's physical
address. A client station broadcasts an ARP request onto the network with the IP address of
the target node it wishes to communicate with, and the node with that address responds by
sending back its physical address so that packets can be transmitted. ARP returns the layer 2
address for a layer 3 address.
BMP – (BitMaP) Also known as a "bump" file, it is Windows' native bitmapped graphics file
format. BMP files display from the bottom up, and so will be upside-down compared with the
same fax sent in GIF or TIFF format.
CCITT – Comite Consultatif International Telegraphique et Telephonique (a.k.a. The
International Telegraph and Telephone Consultative Committee). The old name for ITU-T, the
group responsible for setting the international standards for telecommunications equipment.
See ITU below.
CRAM-MD5 - is a Challenge-Response Authentication Mechanism (hence "CRAM") defined in
RFC 2195 based on the HMAC-MD5 MAC algorithm. It is employed by some SASL
implementations, SMTP-AUTH Mail submission agents, and LDAP v3 servers.
DHCP – Dynamic Host Configuration Protocol is a client-server networking protocol that
provides a mechanism for allocation of IP addresses to client hosts.
A DHCP server also provides configuration parameters specific to the DHCP client host
requesting, generally, information required by the client host to participate on an IP network.
GIF -- Graphics Interchange Format (the acronym's officially pronounced "JIF") is a very
efficient, and still quite popular picture format. They are small and display on all current
graphical browsers without needing a special plug-in or taking up much CPU time.
GMT – Greenwich Meridian Time or Greenwich Mean Time is the same as Universal
Time.
ICMP -- Internet Control Message Protocol - The Internet Control Message Protocol (ICMP)
provides end-to-end control messages at the Network layer. The ping utility uses ICMP for
echo and echo reply messages, whereas IRDP uses ICMP to generate advertisements for
router IP addresses for locally connected workstations.
ISP – Internet Service Provider
ITU – The International Telecommunication Union is the United Nations specialized agency
dealing with telecommunications.
LED - light emitting diode, an electronic device that lights up when electricity is passed
through it.
MD5 -- MD5 is one of a series of Message Digest algorithms. It is a widely-used cryptographic
hash function with a 128-bit hash value. Internet standard RFC 1321.
NCAR – National Center for Atmospheric Research
NPMP -- Network Peripheral Management Protocol.
NTP – Network Time Protocol
PCMCIA -- Personal Computer Memory Card International Association, and pronounced as
separate letters, PCMCIA is an organization consisting of some 500 companies that has
developed a standard for small, credit card-sized devices, called PC Cards.
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User Manual, 62-15820000
Page 39 of 49
PING -- Packet Internet Groper is a protocol primarily used to troubleshoot IP network
problems.
RARP -- (Reverse ARP) A TCP/IP protocol used by a diskless workstation to obtain its IP
address. Upon startup, the client station sends out a RARP request in an Ethernet frame to the
RARP server, which returns the layer 3 address for a layer 2 address (performing the opposite
function of an ARP).
RLE – Run Length Encoded is a simple form of compression. RLE consists of the process of
searching for repeated runs of a single symbol in an input stream, and replacing them by a
single instance of the symbol and a run count.
SMTP -- Simple Mail Transfer Protocol. Used for e-mail, port 25. SMTP gateways provide
access to TCP/IP e-mail services. SMTP is an Application layer protocol.
Subnet Mask – A subnet mask allows IP networks to be subdivided for security and
performance purposes.
Telnet – The Internet standard protocol for remote login. Runs on top of TCP/IP. Comes with
most Operating Systems.
TIFF - Acronym for Tagged Image File Format, one of the most widely supported file formats
for storing bit-mapped images on personal computers (both PCs and Macintosh computers).
TIFF graphics can be any resolution, and they can be black and white, gray-scaled, or color.
Files in TIFF format often end with a .tif extension. Common TIFF are TIFF-CCITT and TIFFRLE. Many TIFF viewers do not handle CCITT format correctly, but most seem to work fine
with RLE format.
Timeserver – A timeserver is a computer networking device that reads the actual time from
a reference clock and distributes this information to its clients using a computer network.
UDP -- User Datagram Protocol, uses best effort, no error-correction, and simple packets:
source address -- destination address -- length – checksum. UDP is carried in the Protocol
field of IP.
UT – Universal Time. This is the time kept on the Greenwich meridian (longitude
zero), five hours ahead of Eastern Standard Time.
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User Manual, 62-15820000
Page 40 of 49
Technical Specifications
Network
10/100 base Ethernet
LAN
Connection
RJ45 10baseT
Protocols
ICMP, NPMP, NTP, Ping, RARP, SMTP. TCP/IP, UDP
Email login
types
CRAM-MD5, LOGIN (AUTH=LOGIN) and non-authenticated.
Phone Line
PCMCIA Fax/Modem Card V.90 or V.92 56K
Power Supply External PSU
Input: 100 - 240 volts AC Frequency: 47-63 Hz
Output: 5 Vdc 2.5 A (uses less than 5 watts)
Approvals CE, UL and CSA
Part No.:
MC200A
Trademark Recognition
ModuLAN®, and FaxReceiver™ are trademarks of ITC, Black Box.
Black Box is a trademark of Black Box Corporation.
Windows is a trademark of Microsoft Corporation.
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 41 of 49
Legal Notices
FCC Requirements for Telephone-Line Equipment
1. The Federal Communications Commission (FCC) has established rules which
permit this device to be directly connected to the telephone network with
standardized jacks. This equipment should not be used on party lines or coin
lines.
2. If this device is malfunctioning, it may also be causing harm to the telephone
network; this device should be disconnected until the source of the problem can
be determined and until the repair has been made. If this is not done, the
telephone company may temporarily disconnect service.
3. If you have problems with your telephone equipment after installing this device,
disconnect this device from the line to see if it is causing the problem. If it is,
contact your supplier or an authorized agent.
4. The telephone company may make changes in its technical operations and
procedures. If any such changes affect the compatibility or use of this device,
the telephone company is required to give adequate notice of the changes.
5. If the telephone company requests information on what equipment is connected
to their lines, inform them of:
A.
B.
C.
D.
The
The
The
The
telephone number that this unit is connected to.
ringer equivalence number.
USOC jack required: RJ-11C.
FCC registration number.
Items (B) and (D) can be found on the unit’s FCC label. The ringer
equivalence number (REN) is used to determine how many devices can be
connected to your telephone line. In most areas, the sum of the RENs of all
devices on any one line should not exceed five. If too many devices are
attached, they may not ring properly.
6. In the event of an equipment malfunction, all repairs should be performed by
your supplier or an authorized agent. It is the responsibility of users requiring
service to report the need for service to the supplier or to an authorized agent.
NOTE: The manufacturer is not responsible for any radio or T.V.
interference caused by unauthorized modifications to this
equipment. Such modifications could void the user's authority to
operate the equipment.
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 42 of 49
Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
Instrucciones De Seguridad
1.
2.
Todas las instrucciones de seguridad y operación deberán ser leídas antes
de que el aparato eléctrico sea operado.
Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3.
Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4.
Todas las instrucciones de operación y uso deben ser seguidas.
5.
El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo,
cerca de la tina de baño, lavabo, sótano mojado o cerca de una alberca,
etc..
6.
El aparato eléctrico debe ser usado únicamente con carritos o pedestales
que sean recomendados por el fabricante.
7.
El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante
8.
Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más
allá a lo descrito en las instrucciones de operación. Todo otro servicio
deberá ser referido a personal de servicio calificado.
9.
El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe
colocar en libreros o gabinetes que impidan el flujo de aire por los orificios
de ventilación.
10.
El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11.
El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el
aparato.
12.
Precaución debe ser tomada de tal manera que la tierra fisica y la
polarización del equipo no sea eliminada.
13.
Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen
del aparato.
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User Manual, 62-15820000
Page 43 of 49
14.
El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15.
En caso de existir, una antena externa deberá ser localizada lejos de las
lineas de energia.
16.
El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17.
Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18.
Servicio por personal calificado deberá ser provisto cuando:
A. El cable de poder o el contacto ha sido dañado; u
B. Objectos han caído o líquido ha sido derramado dentro del aparato; o
C. El aparato ha sido expuesto a la lluvia; o
D. El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E. El aparato ha sido tirado o su cubierta ha sido dañ
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 44 of 49
Certification Notice for Equipment Used in Canada
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications-network protective, operation,
and safety requirements. Industry Canada does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable method of connection. In some cases, the
company’s inside wiring associated with a single-line individual service may be
extended by means of a certified connector assembly (extension cord). The
customer should be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized maintenance
facility—in this case, Black Box. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present,
are connected together. This precaution may be particularly important in rural
areas.
CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electric inspection authority, or electrician, as
appropriate.
The LOAD NUMBER (LN) assigned to each terminal device denotes the percentage of
the total load to be connected to a telephone loop which is used by the device, to
prevent overloading. The termination on a loop may consist of any combination of
devices, subject only to the requirement that the total of the load numbers of all the
devices does not exceed 100.
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 45 of 49
Federal Communications Commission
and
Industry Canada
Radio Frequency Interference Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with
the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference when the equipment is operated in a
commercial environment. Operation of this equipment in a residential area is likely
to cause interference, in which case the user at his or her own expense will be
required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission
from digital apparatus set out in the Radio Interference Regulation of Industry
Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectrique publié par le Industrie Canada.
Copyright  2006 Ringdale
User Manual, 62-15820000
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Federal Communications Commission
and Industry Canada
Radio Frequency Interference Statements
Class B Digital Device. This equipment has been tested and found to comply with
the limits for a Class B computing device pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference in a residential installation. However, there is no guarantee that
interference will not occur in a particular installation. This equipment generates,
uses, and can radiate radio frequency energy, and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. If this equipment does cause harmful interference to radio or
telephone reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult an experienced radio/TV technician for help.
CAUTION
Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
To meet FCC requirements, shielded cables and power cords are required to connect
this device to a personal computer or other Class B certified device.
This digital apparatus does not exceed the Class B limits for radio noise emission
from digital apparatus set out in the Radio Interference Regulation of Industry
Canada.
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 47 of 49
Technical Support
Telephone:
724-746-5500
Answered in 20 seconds or less!
Fax:
800-321-0746
Answered in 15 minutes or less!
Website:
http://www.blackbox.com/
Before you call
Please have the following information ready:
Serial number of the unit.
Network Information:
IP address of FaxReceiver, Mail Server, and Default Gateway.
Type of Fax cards installed in the FaxReceiver.
The symptoms of the problem.
History of the Problem:
o
Did the device work for a period of time or fail immediately after installation?
o
Was any PC option changed (hardware or software) prior to the problem
appearing?
Address manual comments to
[email protected] Box.com
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 48 of 49
CUSTOMER SUPPORT INFORMATION
Order toll-free in the US: Call 877-877-BBOX (outside US call 724-746-5500)
FREE Technical Support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746.
Mailing address: Black Box Corp, 1000 Park Drive, Lawrence, PA 15055-1018.
Web site: www.blackbox.com E-mail: [email protected]
© Copyright 2006 Black Box Corporation.
All rights reserved.
© Copyright 2006. Black Box Corporation. All rights reserved.
1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746
Copyright  2006 Ringdale
User Manual, 62-15820000
Page 49 of 49