Download Altigen AltiWare ACC 5.2 Specifications

To record a call:
1.
While connected to a call, right-click on the conversation to open a
drop-down list.
2.
Select Start Recording. The recording will be indicated by a small,
red cassette tape icon in the top right AltiAgent window. If your
system administrator has set the Insert Recording Tone option for
your extension, both parties will hear a beep when the recording
begins.
3.
To pause recording, right-click on the conversation and select Pause
Recording.
4.
To end recording, right-click on the conversation and select Stop
Recording.
Note: Do not enter an account code while recording; doing so will
disconnect the call.
To listen to the recording
If the system is set to save the recording as your voice mail, you can hear
the recording through the AltiGen Voice Mail System.
If the recording is being saved to a centralized location, contact the system
administrator for the location.
40 AltiAgent Manual