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Hardware Error Device What you see Problem What you do See Chapter 4. Receiver Won’t turn on: Battery dead Charge receiver using electrical outlet, not computer/laptop. Full charge may take up to five hours. See Chapter 4. Reset receiver. Connect receiver to charger. Receiver After full charge session: Won’t turn on Insert end of paper clip into small circular hole on receiver’s back. Push down on paper clip. Receiver will vibrate. Processing screen appears. Charge receiver. Receiver Receiver Low Battery See Chapter 4. Charge receiver. (Continued on next page) Dexcom G5 Mobile System User Guide Troubleshooting 292
