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Product Management Department- Rural Telephony Solution
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Do we have to make the first call to activate the prepaid Super SIM card, (like any other
Thuraya SIM card).
Is the first call starting the validity of the Super SIM?
Can I make multiple refills and extend validity for longer periods?
Will the Super SIM be cancelled if validity is not extended?
When will the grace period start (after not using the card for a certain period)
What will happen with the credit left on the Super SIM, when the grace period has begun?
Will the credit be gone, even if you refill in the grace period and start using the service again?
How can a prepaid customer with zero credit make a call to refill free of charge
When does the SP get airtime share?
For ThurayaPCO subscribers, will it be possible to check on PCAS about a customer’s usage
or credit position?
If your credit reached $0.00, will you get disconnected in the middle of your call or will the
system wait until you finish the call?
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5. General..................................................................................................................................8
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What will be the increments for the billing?
How can the customer monitor credit?
What is the process for Super SIM Replacement?
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