Download Payroll Series Troubleshooting Guide - Documentation

Aatrix Payroll Reports
I am unable to print Time Card reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Why does my laser printer print one check then skip the next two? . . . . . . . . . . . . 21
Why does the information from some reports get cut off when I print them? . . . . 21
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
How do I find out what my State Unemployment Tax (SUTA) rate is?. . . . . . . . . . . . 21
What are the Social Security and Social Security Match Upper Limits for 2004? . . 21
How do I set up an Earned Income Credit (EIC) payment? . . . . . . . . . . . . . . . . . . . 21
How do I add a “Miscellaneous” payroll deduction to a new employee? . . . . . . 22
I clicked the Send button and a GetFile window opens . . . . . . . . . . . . . . . . . . . . . . 23
Why can’t I access my Payroll Quickhelp screens? . . . . . . . . . . . . . . . . . . . . . . . . . . 24
What is a Default Stationery? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Liability accounts in QuickBooks, do I still need...Liability Registers in Top Pay? . . . 24
Warning - no records were exported. What does this mean? . . . . . . . . . . . . . . . . . 24
I made a liability payment and the amount of the check is wrong. . . . . . . . . . . . . 24
Deduction/employer paid item is still calculating...when limit reached . . . . . . . . . 25
When I process Payroll it keeps entering the same hours . . . . . . . . . . . . . . . . . . . . . 25
My Federal/State tax tables are not calculating correctly! . . . . . . . . . . . . . . . . . . . 25
Why do I only get three out of four copies when printing...Form W-2? . . . . . . . . . . 25
Processing Form 941, I get a fraction of cents that is unacceptably large . . . . . . . 25
Zeroes in my Form 941 report’s line 14 when I have checks for..? . . . . . . . . . . . . . . 25
I updated my system ...tried to open...Now it wants a password! . . . . . . . . . . . . . . 26
When I view my check register there is nothing in there . . . . . . . . . . . . . . . . . . . . . . 26
When I installed Top Pay it did not contain Disability Insurance . . . . . . . . . . . . . . . . 26
I do not have a separate cash account for payroll. Do I need to reconcile . . . . . 26
How can I include reimbursed income in employees payroll?. . . . . . . . . . . . . . . . . 26
My adjusted gross wage is incorrect, is there a way to correct this?. . . . . . . . . . . . 27
How do I track employee vacation time in Aatrix Top Pay?. . . . . . . . . . . . . . . . . . . 27
Working with Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
I need to set up my tipped employees...a minimum per hour rate. . . . . . . . . . . . . 27
How can I set up tipped income for my employees? . . . . . . . . . . . . . . . . . . . . . . . . 27
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