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Appendix A: Troubleshooting
Connectivity Problems
This section is designed to help you quickly identify and solve problems preventing
you from connecting to a BlueView sonar from a PC. While the basic connection
between sonar and computer is straight forward, things can get very confusing
when the sonar is integrated into a larger system. We recommend the following
steps to identify and fix issues you may be having:
•
Rerun ProScan Software
•
Reboot PC and Sonar
•
Check Network Settings
•
Check Connectors
•
Check Power
•
Test Sonar
•
Common Communication Link Issues
Rerun ProScan Software
If a sonar did not complete its boot process before ProScan was opened, ProScan
may have missed that sonar. Restarting ProScan can fix this.
If you were not able to connect to the sonar after restarting ProScan, go on to the
next section “Reboot PC and Sonar”
Reboot PC and Sonar
Power down both the sonar and computer, wait 10 seconds, then power everything
up. This can solve network configuration problems.
NOTE: The sonar takes up to 35 seconds to boot up, so do not be surprised at
sporadic network connectivity during this boot up process.
Once everything is back up and running, open ProScan and try to connect to the
sonar.
If you were not able to connect to the sonar, go on to the next section “Check
Network Settings”
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