Download Definity PC Console UG R2-5

Troubleshooting
Troubleshooting Problems with the Telephone
or PassageWay Adapter
Symptom
Probable Cause
You cannot use the DCP
telephone in the normal manner.
Pressing the Speakerphone
button on the DCP telephone
produces a dial tone.
Pressing the Speakerphone
button on the DCP telephone
does not cause the SPKR lamp
to light.
You can hear the incoming caller
through the speaker, but the
caller cannot hear you.
On the switch side, the port is
administered for a DCP
telephone.
The telephone is not receiving
power, or it may be defective.
Recommended Solution
This is not a problem. The PC Console
environment disables the normal functionality
of the telephone.
At the switch, re-administer the port to
indicate that an attendant console is in use.
Verify that your system is actually receiving
power.
Double-check your installation configuration,
and verify that all required connections are
correctly made. (Refer to the configuration
instructions and options detailed in
Chapter 1, “Installation.”)
You may be using a DCP
telephone that has one-way
speaker capability.
If the problem persists, replace the DCP
telephone.
Use the handset on the telephone, instead of
using the speaker.
Add a 500A adapter and headset to your
installation. (Refer to the configuration
instructions and options detailed in
Chapter 1, “Installation.”)
The lights on the PassageWay
Adapter, or the 8411 or
CallMaster VI telephone do not
light.
The red and green lights on the
PassageWay Adapter, or in the
tenth Call Appearance position
on the 8411 telephone, are
flashing in an alternating pattern.
The PassageWay Adapter,
8411, or CallMaster VI
telephone is not receiving power,
or it may be defective.
The power supply may be
connected to the wrong jack, or
the telephone may be defective.
Replace the DCP telephone with one that
includes a full-duplex speaker.
Verify that your system is actually receiving
power.
Double-check your installation configuration,
and verify that all required connections are
correctly made. (Refer to the configuration
instructions and options detailed in
Chapter 1, “Installation.”)
If the problem persists, replace the
PassageWay Adapter, 8411, or
CallMaster VI telephone.
Double-check your installation configuration,
and verify that all required connections are
correctly made. (Refer to the configuration
instructions and options detailed in
Chapter 1, “Installation.”)
If the problem persists, replace the DCP
telephone.
Issue 2.5 October 1999 9-3