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Service OperationsIssue: May 2012WCM WEB User Manual – Warranty Claim Management Tool
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5.1.2 Claim Error
If a Work Order is claimed while not all return orders have been posted in WCM, you will receive a „To
Claim Error‟ message.
In Work Order detail the current status “ToClaimError” appears. In an information field the SP is informed
about how much and which material numbers are not returned yet compared to the delivered material or
material proposals from own stock.
Now you have the possibility to advise the remaining parts and to claim again.
If the material is not returned (kept by customer or kept in own stock) please set the keep material flag.
For details please see chapter 4.5.1 Customer keeps material and 4.5.2 Own stock material kept.