Download USER MANUAL

Service OperationsIssue: May 2012WCM WEB User Manual – Warranty Claim Management Tool
5.2
Page 115 / 127
Invoicing
5.2.1 Overview
1) All Work Orders with the status “to Claim” will be forwarded for validation and invoicing. Precondition
is that the return orders for all defective parts are created in Spare Parts Portal and reported back into
WCM WEB.
2) The defective part is received back at FUJITSU.
3) The FUJITSU Validation Centre (VC) checks the claim:
a) The VC accepts or
b) The VC rejects or reduces the claim.
4) You have to accept reduced or rejected claims or clarify with the VC until you can accept the result.
5) The Validation Centre sends the clarified claims to the local FUJITSU claim approver (Service Partner
Manager).
6) The local claim approver confirms.
Depending on the invoice process agreed in your SP Contract and defined in the WCM master data a
credit note is issued automatically or an invoice proposal is sent, with which the Service Partner create
the commercial invoice. Please also see chapter 5.2.2)
Invoice Process
Service Partner create an invoice
7) FUJITSU creates an invoice proposal
document for all accepted Calls
8) The document is sent to the Service
Partner as .pdf file. This document
contains a grouping number and an
invoice proposal number. The value and
the numbers are posted in the FUJITSU
Financial SAP System.
9) Service Partner sends a paper invoice to
FUJITSU with the amount and the
grouping-/invoice number as stated in the
.pdf file.
10) The grouping-/invoice no. is the
reference for FUJITSU Accounting to find
the pre-posted invoice record in its
systems.
FUJITSU creates an invoice Payment takes place with an invoice
credit process
7) FUJITSU creates an invoice
document in the name of the SP.
8) SP receives an invoice in paper
format by mail.
9) The invoice is paid automatically
by FUJITSU.
5.2.2 Methods
For all Warranty Claims where the claimed amount is accepted by FUJITSU, e.g. no agreement on
reductions or rejections is pending; there is a summarized invoice for all claims during the past period.
The length of the period is defined together with the responsible FUJITSU Service Partner Manager. It
can be monthly, weekly, biweekly or even daily.
In principle there are two invoice processes possible:
1) FUJITSU creates and sends an invoice proposal with the invoice amounts agreed in the WCM
process or