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Service OperationsIssue: May 2012WCM WEB User Manual – Warranty Claim Management Tool
6.
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Forward Work Order
Depending on the country specific service processes, for special cases (e.g. AMILO, LIFEBOOK with
Collect & Return service) forwarding a repair is possible.
Important: This function has to be activated in the country.
If you can‟t do the repair and forwarding is possible, then action <Forward Work Order> has to be used.
Action <Forward Work Order> is available after status repair failed is set.
A list of authorized repairers is shown automatically. (See the next window.)
The error code and description will be copied from the old call and can be enhanced.
Selected spare parts are not forwarded to the new Service Partner.
Click on <finish>