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Service OperationsIssue: May 2012WCM WEB User Manual – Warranty Claim Management Tool
7.
7.1
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Annex
Error Message
In WCM following Error Messages may occur, if entries are not accepted:
No
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CN
7.2
Reject Text in WCM WEB
Explanation
90 day rule
7 days rule
Double WO
Missing Qualification of SP
FCO not accepted by SP
WO not accepted by SP
OoW, customer refuses repair fee
Out of Warranty (OoW)
Spare part asset mismatch
Spare part error code mismatch
Customer cancellation
Wrong ADLER data – no proof provided
No ADLER data – no proof provided
Customer Self Inflicted
Material OoW
Spare part required
No spare part required
WO was claimed too late
Correction needed
Call information forwarded too late (90 day rule)
Serial no. was already claimed recently.
WO for this Serial no. already opened
Spare part does not fit to this asset
Spare part does not fit to the error code reported
Mat. is out of warranty
Spare part required according to error code
No spare part required according to error code
Service Call Status
At three different places in the WCM WEB-Screens status arise, which are explained here in detail to
avoid misunderstandings and to ease the distinction when talking about any status.
7.2.1 Service Call Status “1. Level”
In WCM WEB on Level Field Service, Service Calls are grouped into Status, which are shown there on
the right side: