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Service OperationsIssue: May 2012WCM WEB User Manual – Warranty Claim Management Tool
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3.5.3.2 Rejection by Service Desk
If the Service Desk decides the Work Order request is not covered by warranty or can be solved
without a Work Order, the request is rejected. The name of the Service Desk Agent in charge and the
reject reason is displayed in the red highlighted information area at the screen.
3.5.4
Exceptions
The Service Desk Approval process does not apply for:
- assets with SWAP Flag. This serial numbers are excluded from repeated repair detection.
- for claims with service type out of warranty.
- for Work Orders of Global Project Accounts.