Download SIMPROCESS Getting Started Manual

Analyze the Performance Measures
Now let’s review the activity based costing statistics. Since you only ran the simulation for 24
hours, this means the costs were calculated for the 24 hour simulation run within the first week.
There are three categories of costs: Resource by Activity, Resource by Entity, and Activity by
Entity. In Activity by Entity you see that the activity costs are $643 for Sales and $900 for Customer Service activities. The proper interpretation of these costs is as follows: It cost $643 to service 460 sales calls and $900 to service 234 customer service calls. This adds up a total of $1,543
for serving 694 phone calls.
Important Note: Please note that this simple exercise is intended to provide you with an overview
of SIMPROCESS. In a typical business process simulation project, you would need to run this
model for longer duration and for multiple replications before making conclusions about the
results.
SIMPROCESS Getting Started
60