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ControlMatrix User’s Guide - Debugging
d) Make sure that the IP addresses of the Q-Host and the MediaMatrix
are set, the Subnet masks are set, and that there is a route between
the two machines. Try the Ping utility to check the route.
e) Check that the MediaMatrix has the RATC port enabled (MediaMatrix
Tools|Options|Remote Services).
f) Using the standard Telnet utility from the MediaMatrix, check that
you can connect to the MediaMatrix RATC by Telnetting into port
1632. The standard login of “Defaultuser” with no password should
get you a welcome prompt from the MediaMatrix. You should also get
an indication in the MediaMatrix terminal window that a connection
has been made.
g) Check that the format of the .WAV file/s is correct (48kHz, 16bit,
PCM, mono). Files of incorrect format can be scheduled but will not
play.
10.3.3 I get no messaging
a) Make sure that at least one S560 MessageNet card has been installed
in either the Q-Host or an A-Host. Also confirm that the card has
been installed in the card slot specified in ControlMatrix Setup card
configuration.
b) Check the MessageNet card configuration in ControlMatrix Setup.
Make sure the IP address assigned to the card is part of the CobraNet
Subnet. Confirm that the card host has been selected correctly.
Check that the card slot has been specified correctly. Make sure both
transmit and receive CobraNet bundles match those entered into the
MediaMatrix View File for the system.
c) Check that the ControlMatrix servers have been started in
ControlMatrix Setup.
d) Use the System Alarms dialog and System Log viewer in ControlMatrix
Console to ensure that the S560 MessageNet card is on line and
operating correctly.
e) Make sure the MediaMatrix View File has been loaded and compiled
and that it is running. Then check that the bundle from the S560
MessageNet card is being received and that the bundle being
transmitted to the S560 MessageNet card is being received.
f) Use the signal probe device in the MediaMatrix View File to confirm
that audio reaches the MediaMatrix from the S560 MessageNet card.
10.3.4 I get no Store-and-Forward
a) Follow the steps outlined in the Section 10.3.3 – I get no messaging.
10.3.5 I get no scheduled activity
a) Check that the ControlMatrix servers have been started in
ControlMatrix Setup.
b) Make sure the scheduler has been enabled in the Scheduling dialog in
ControlMatrix Console.
c) Check the time and date on the Q-Host to make sure it is correct.
d) Confirm using the Schedule Preview dialog that there should be
Schedule activity at this time.
 Creative Audio, V3.01, July 2003
Page 159