Download ControlMatrix User`s Manual

ControlMatrix User’s Guide - Debugging
10.3.7 I have a problem with ControlMatrix Console
10.3.7.1 I can’t start ControlMatrix Console from the desktop
icon on a remote PC.
a) Make sure the IP address of the Q-Host has been correctly specified.
b) Make sure the IP address of the remote PC is in the same IP Subnet
as the Q-Host.
c) Ensure the remote PC is communicating correctly with other hosts on
the same Subnet.
d) Make sure the Q-Host is powered up and showing the graphical user
interface or a graphical login prompt.
e) Check that ControlNet software has been correctly installed on the QHost.
10.3.7.2 The background source level faders don’t work or I
get a GET BACKGROUND LEVEL error
a) Using the ControlMatrix Console System Alarms panel, check that
“RATC comms GOOD” appears under the Hardware tab. If not then
see 10.3.2.1 - The Q-Host can’t connect to the MediaMatrix.
b) Make sure you have started the ControlMatrix servers in
ControlMatrix Setup.
c) Use the signal probe in the MediaMatrix View File to monitor the
background source and ensure it is getting to the MediaMatrix
correctly.
10.3.7.3 The Background allocation doesn’t work
a) Using the ControlMatrix Console System Alarms panel, check that
“RATC comms GOOD” appears under the Hardware tab. If not then
see 10.3.2.1 The Q-Host can’t connect to the MediaMatrix.
b) Make sure you have started the ControlMatrix servers in
ControlMatrix Setup.
c) Use the signal probe in the MediaMatrix View File to monitor the
background source and ensure it is getting to the MediaMatrix
correctly.
d) Monitor the zone output to ascertain that the background audio is
leaving the MediaMatrix.
10.3.7.4 I can’t make a user input assignment
a) Use the signal probe in the MediaMatrix View File to monitor the user
input to make sure audio from the input arrives at the MediaMatrix.
b) Using the ControlMatrix Console System Alarms panel, check that
“RATC comms GOOD” appears under the Hardware tab. If not then
see 10.3.2.1 - The Q-Host can’t connect to the MediaMatrix.
c) Make sure you have started the servers in ControlMatrix Setup.
10.3.7.5 The zone level faders don’t work or I get the GET
PAGE LEVEL error
a) Using the ControlMatrix Console System Alarms panel, check that
“RATC comms GOOD” appears under the Hardware tab. If not then
see 10.3.2.1 - The Q-Host can’t connect to the MediaMatrix.
 Creative Audio, V3.01, July 2003
Page 161