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Chapter 11: Communicating with Others
WiredContact enables you to email HTML, Rich Text, and text messages to a single
contact or a group of contacts. You can also write letters to a contact, a lookup, or
groups for printing or faxing. The text of the letter and/or e-mail is recorded to History.
Emails and letters can be either free form or pre-defined templates to merge with the
contact information to make it easier for you to communicate with contacts.
Email and Letter templates are either created by your Administrator and placed on the
Letter Tab in the Contact View, or created by you and accessed through your Personal
Library in the Libraries View. Templates can be customized for the specific contact.
Creating an E-Mail Message
You can send an e-mail right from someone’s Contact screen.
Writing A Free Form E-Mail
1. Find the contact you want to send an e-mail to.
If you’re using the Lookup feature, you can email from the
Lookup screen or click once on their name to open their
Contact Record.
2. Click on the e-mail field’s label,
It is a hyperlink and will launch the E-mail Message window.
WiredContact has already filled out the To: field with the contact’s
information.
3. Complete the CC: and BCC: fields if necessary. You can easily find other
contact’s in the database
by clicking on the
binoculars to the right of
the To, CC, and BCC
fields.
The binoculars perform a
search; then you click on
the appropriate contact.
The contact’s email
address will automatically
populate.
Click the
binoculars to find
more contacts.
4. Enter the text of your
message.
5. Click the Send Message button.
WiredContact Enterprise End-User Guide
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