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Troubleshooting
Table 12-1:Archive Appliance Troubleshooting checklist
Hardware failure.
Contact Plasmon support.
Appliance will only boot into MAINTENANCE mode.
Possible cause
Suggested action
Comments
Hardware failure.
Contact Plasmon support.
Unable to join Active Directory or NT4 domain.
Possible cause
Suggested action
Comments
Incorrect time on
Appliance.
Go to the System Time & Date and
correct the time.
When the
Appliance joins
the domain its
time will be
synchronised
with the
domain.
DNS is not /
incorrectly
configured.
The Appliance must
have DNS
configured to be
able to join a
domain.
See DNS
configuration for
Windows Active
Directory on
page 38.
Unable to connect to LDAP server.
166
Possible cause
Suggested action
Incorrect time on
Appliance.
Go to the System Time & Date and
correct the time.
Plasmon UDO Archive Appliance
Comments