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Creating Work Orders Deleting Tickets You can delete a ticket record using the Delete <ticket> action available from the Select Action menu. A ticket record may only be deleted when all of the following conditions are met: ! the ticket must be in a status of NEW or QUEUED and the ticket must never have been in any other status. ! the ticket must never have been in Workflow ! the ticket cannot be marked as a Global Issue ! the ticket cannot have any activity records associated with it ! the ticket cannot have labor transactions logged against it ! the ticket cannot have any related tickets associated with it, and the ticket cannot be listed as a related ticket on any other record ! the ticket cannot have had other records created from it via the Create <record> actions (that is, it can not be an originating record for any other record) ! the ticket can not have any Work Log entries Creating Work Orders Work order records are created in the Changes and Releases applications in the Service Desk Module. For information about other Maximo applications that can be used to create work orders, see “Creating Work Orders Using Maximo,” on page 14-2. Because the resolution of a work order sometimes involves the creation of additional work orders, you can create records from within a work order record via the Create <record> actions. These actions are available from the Select Action menu in the following applications: ! ! ! ! ! ! ! ! Activities Changes Incidents Problems Quick Reporting Releases Service Requests Work Order Tracking NOTE: You cannot create activity records in the Activities application. Activity work orders are created in the Incidents and Problems applications. One difference between a ticket and a work order is that you can create a work plan for a work order that includes estimated tasks, labor, materials, services, and tools. For information about creating job plans, see “Creating Job Plans,” on page 7-4. For information about creating work plans, see “Creating a Work Plan,” on page 14-31. The Service Desk Module 12-13
