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Download Compressor 3 User Manual
Transcript
Customer Support and Troubleshooting A Appendix A If you run into problems while working with Compressor, there are several resources you can use to find a solution. Â Release Notes: A release notes page in the Compressor Help menu provides lastminute information that didn’t make it into the Compressor User Manual. Be sure to consult this release notes page as soon as you install or upgrade Compressor. Â Compressor Support web page: Compressor has its own tech support page at http://www.apple.com/support/compressor and a related discussion page at http://discussions.info.apple.com. Â AppleCare Knowledge Base: AppleCare Support maintains a database of common support issues that is updated and expanded to include new issues as they arise. This is an excellent, free resource for Compressor users. To access the AppleCare Knowledge Base, go to the AppleCare support page at http://www.apple.com/support. Â AppleCare Support: There are a variety of support options available to Final Cut Pro customers. For more information, see the Apple Professional Software Service & Support Guide that came with your documentation. Calling AppleCare Support Included in your Compressor package is documentation about the support options available from Apple. Several levels of support are available, depending on your needs. Whatever your issue, it’s a good idea to have the following information immediately available. The more of this information you have ready to give to the support agents, the faster they will be able to address your issue. Â The registration number that came with Compressor. This number is different from the software serial number that is used to activate your copy of Compressor. Â Which version of Mac OS X you have installed. This information is available by choosing About This Mac from the Apple menu. 323
