Download Espera User Manual

Espera Client Configuration
91
5.2.3.2.8 Create/Modify Historical Report Template - Wrap Up Statistics
A Wrap Up Table can be inserted into the body of the template. To insert a Wrap Up Table into the
template:
1. Drag the Wrap Up Table icon into the body of the template
2. Click the
icon to edit the Agent Table
3. Select the Wrap Up Dictionary to be reported on in table
4. <Apply> to save the configuration
NOTE: The table is dynamically expanding dependant on variables selected when the template
report is run. As such, the table has no fixed length during the template creation process.
© 2013 AdvaTel