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Troubleshooting
Calibration Problems
Calibration Problems
Table 14 identifies problems with calibration, the possible causes, and the recommended
solutions.
Table 14 • Calibration Problems
Problem
Possible Cause
Recommended Solution
Loss of printing
registration on labels.
Excessive vertical drift
in top-of-form
registration.
Improperly positioned media
guides.
Ensure that the media guides are properly
positioned.
Media type set incorrectly.
Set the printer for the correct media type
(non-continuous or continuous). See Set Media
Type on page 75.
Incorrect sensor being used for
the media type.
Manually select the correct sensor to use. See
Select a Sensor on page 76.
Media loaded incorrectly or
media sensor positioned
improperly.
Reload the media and ensure that the sensor in
use is properly positioned (see Position the
Media Sensors on page 59).
Dirty platen roller.
Clean the platen roller according to the
instructions in Clean the Printhead and Platen
Roller on page 103.
Improperly loaded media or
ribbon.
Ensure that media and ribbon are loaded
correctly.
The sensors could not detect the
media or ribbon.
Manually calibrate the printer (see Calibrate
Media and Ribbon Sensor Sensitivity
on page 84).
Sensors dirty or improperly
positioned.
Ensure that the sensors are clean and properly
positioned.
Auto Calibrate failed.
1/18/06
Z4Mplus/Z6Mplus User Guide
13163L-001 Rev. A
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