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Chapter 2: Creating a Contact Center Queue
Managing custom data variables
Creating a custom data variable
Use the following procedure to create a custom data variable for any of the purposes listed
above:
To create a custom variable
1 Choose Tools > System Settings. The System Settings dialog opens.
2 Choose the Call Data \ Custom Data tab. The tab shows any existing variables.
Note: Wave comes with two pre-defined custom data variables, Expected wait time and
Number of people ahead. For instructions on using them with conditional Hold prompts, see
“Creating conditional Hold prompts” on page 2-63.
Wave Contact Center Administrator Guide
Release 2.0 Service Pack 1
April 2011