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Advanced Call Handling
Call Transferring Summary (Continued)
Sender’s Actions
After Answering
Original Call
Delivery Method
of Transferred
Call
Transfer
Option
Best Suited
For
Hot Transfer
Personnel who
must receive
speakerphone
calls in a
hands-free
mode.
1.
2.
3.
4.
5.
Quick Transfer (with
intro)
Normal transfers from
attendants and
operators who
handle a large
number of
incoming calls
which require
transfer.
1. Dial Extension
2. Announce Call
3. Disconnect
Intercom ringing
(two short bursts)
and the introduction of the call; if
answered in speakerphone mode,
ringing also
follows the
transfer.
Quick Transfer (without
intro)
Expected
transfers from
attendants and
operators who
handle a large
number of
incoming calls
which require
transfer.
1. Dial Extension
2. Disconnect
Normal intercom
ringing (two short
bursts)
62
Press TRNS/CONF
Dial Extension
Announce Call
Press TRNS/CONF
Disconnect
Comdial
Transfer introduction followed
directly
Feb ‘05