Download Telstra Slim Touch 9650

Telstra Slim Touch 9650
DECT 6.0 cordless phone with
integrated answering machine
User Guide
This telephone has been designed for ease of
use. Please read the instructions and keep it
handy for future reference. If you have any
problems with your phone, refer to the Help
section of this User Guide.
Introduction
To your Telstra Slim Touch 9650 DECT 6.0 Cordless Telephone
with Answering Machine
• Phonebook – lets you store up to 200 contact
numbers for easy dialling.
• Quick access to a range of Telstra Network
Services including Call Waiting and Call Return.
• Telstra Calling Number Display* lets you see
who’s calling. Your phone stores details of the
last 30 callers in a Calls list.
• Answering machine, with up to 28 minutes
digital recording time and helpful voice
prompts.
* Call features and charges may apply.
* IMPORTANT You need to subscribe to Telstra’s
Calling Number Display service to be able to see
the caller’s number or name when called, or in
the Calls list. See page 30 for more details.
IMPORTANT
This equipment requires electricity to
work. You will not be able to make any
telephone calls when the power fails.
Alternative arrangements should be
made to access emergency services in
times of power failure.
As a Digitally Enhanced Cordless
Telecommunications (DECT) product, your
Telstra Slim Touch 9650 provides:
• Digital clarity
• Digital range
• Digital security
2
This product has been designed and tested
for Australian conditions for use with Telstra’s
network.
This User Guide provides you with all the
information you need to get the most from your
phone. Before you make your first call, you will
need to set up your phone. Follow the simple
instructions on the next few pages.
Some Telstra features such as MessageBank®
and Calling Number Display may attract feature
and usage charges.
Please visit Telstra.com for details.
Need help?
PLEASE LOOK IN THE HELP SECTION AT THE END
OF THE USER GUIDE IF YOU EXPERIENCE ANY
OPERATIONAL DIFFICULTIES WITH YOUR TELSTRA
PRODUCT, OR PLEASE CONTACT THE TECHELP
INFORMATION LINE 1300 369 193
OR CONTACT US BY EMAIL AT:
[email protected]
Hearing aid?
Please note that the Telstra Slim Touch 9650
works by sending radio signals between the base
and handset. These signals may interfere with
some hearing aids, causing a humming noise.
Got everything?
The package contains the following items:
• Telstra Slim Touch 9650 handset
• Telstra Slim Touch 9650 answering machine
base unit
• AC power adapter
• Telephone line cord
• 1 NiMH rechargeable battery pack
• 1 User manual
If you have purchased a Telstra Slim Touch
9650 multi handset pack you will also have the
following for each additional handset:
• Telstra Slim Touch 9650 handset
• Telstra Slim Touch 9650 charger
• 1 NiMH rechargeable battery pack
• AC power adaptor (for the charger)
3
In this guide
In this guide
Important Safety Instructions
7
Getting started
Location
Setting up
Setting up for multiple packs
Using your Telstra Slim Touch 9650 phone
on a Broadband ADSL line?
Date and time
Set date and time manually
9
9
9
11
Getting to know your phone
Handset buttons
Handset display
Display icons
Answering machine base
Navigating the menus
Message counter display
Menu layout
Keystroke table
13
13
16
16
17
18
19
20
21
4
12
12
12
Using the phone
Switch handset on or off
Make an external call
Pre-dialling
End a call
Receive a call
Earpiece/ handsfree volume
Mute
Handsfree
Make a handsfree call
Answer a call in handsfree mode
Switch to handsfree mode during a call
Redial
Redial the last number called
Delete a redial number
Find handset (paging)
Temporary ringer silencing
Chain dialing
22
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23
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24
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24
Phonebook
Store a name and number
Review an entry
Dial an entry
To search alphabetically
Edit a name and number
Delete an entry
25
25
25
25
26
26
26
Settings
Handset settings
Ringer volume
Ringer tone
Alert tones
Handset reset
Base settings
Set the recall time
Change system PIN
Ringer volume
Date/Time
Set date and time
Time format
27
27
27
27
28
28
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28
28
28
29
29
29
Telstra Network Services
Calling Number Display*
Call List
Call List display screen messages
View call details
Dial from the Call List
Store a call list entry to the phonebook
Delete an Entry in the call list
Delete the Entire Call List
Flashing Message Indicator (FMI)
Telstra Home Messages 101®
To call Telstra Home Messages 101®
Clear flashing message indication
To manually turn off the new voicemail
indicator
Call Waiting
3-Way Chat
Pre-stored Telstra Network Features
To use Feature Assistant
To check or turn Call Wait on/off
To use Call Return
To turn Call Forward Immediate On
To check or turn Call Forward Immediate Off
To turn Call Back On/Off
30
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5
Important safety instructions
In this guide
Answering machine
Using the Answering machine from the
handset
Switch the answering machine on/ off
Play Messages
Delete all old messages
Record and play memos
Answering machine settings
Set the answer delay
OGM settings
Record the outgoing message
Play the outgoing message
Turn on/off the message alert
Remote access
To remotely access your answering
system
Set the remote access code
Using the answering machine at the base
Switch on/off
Call screening
Play Messages
Delete all old messages
6
35
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Additional handsets (multi packs only)
Call another handset
Transfer a call
3-Way conference call
Deregister a handset
Registering an additional handset
40
40
40
40
41
41
Help
42
General information
Replacing the handset batteries
Safety
Cleaning
Environmental
Telstra accessories and replacement items
How many telephones can you have
45
45
45
45
46
46
46
Product warranty & Customer service
47
When using your telephone equipment,
basic safety precautions should always
be followed to reduce the risk of fire,
electric shock and injury, including the
following:
1 Read and understand all the
instructions.
2 Follow all warnings and instructions
marked on the product.
3 Unplug this product from the wall
outlet before cleaning. Do not use
liquid or aerosol cleaners. Use a damp
cloth for cleaning.
4 Do not use this product near water (for
example, near a bath tub, kitchen sink,
swimming pool).
5 Do not overload wall outlets and
extension cords as this can result in the
risk of fire or electric shock.
6 Unplug this product from the wall
outlet and contact TecHelp on
1300 369 193 under the following
conditions:
• When the power supply cord or plug
is damaged or frayed.
• If the product does not operate
normally by following the operating
instructions.
• If the product has been dropped and
the outer casing has been damaged.
• If the product exhibits a distinct
change in performance.
7 Avoid using a telephone during an
electrical storm. There may be a remote
risk of electric shock from lightning.
8 Do not use the telephone to report a
gas leak in the vicinity of the leak.
9 Use only the supplied NiMH (Nickel
Metal Hydride) battery. The operation
periods for the handsets are only
applicable with the default battery
capacity
10 The use of other battery types or
non rechargeable battery/primary
cell can be dangerous. These may
cause interference and/or unit
7
Important safety instructions
Getting started
damage. Telstra will not be held
liable for damage arising from such
noncompliance.
11 Use only the AC power adaptors
supplied with this product. Please
contact TecHelp on 1300 369 193 for
replacement adaptors.
12 Please ensure that the polarity plug is
inserted correctly.
13 Do not immerse the battery in water,
and do not place it in a fire.
14Telephone receivers produce magnetic
fields that can attract small metallic
objects such as pins or staples. To avoid
injury, do not place the handset where
such objects can be picked up.
Location
8
Putting it as high as possible ensures the best
signal.
Place your Telstra Slim Touch 9650 within 2
metres of the mains power socket and telephone
Setting up
socket so that the cables will reach.
Make sure it is at least 1 metre away from other 1. Plug the mains power cable into the base
station, plug the other end of the mains power
electrical appliances to avoid interference. Your
cable into mains power wall socket and switch
Telstra Slim Touch 9650 works by sending radio
the power on.
signals between the handset and base. The
strength of the signal depends on where you
locate the base.
Mains power wall socket
Mains power cable
Telephone wall socket
If you have ADSL high speed
Internet service, an ADSL filter
(not included) is required.
Telephone line cord
9
Getting started
Getting started
During charging, the
in the display.
will appear to be filling
Battery performance
2. To fit the NiMH battery into the handset, slide
out the battery compartment cover. Place
the supplied rechargeable battery pack in
the battery compartment, with the battery
connector plugged in, as shown. Slide the
battery compartment cover back.
3. Place the handset on the base to charge for
at least 24 hours. When the handset is fully
charged the will be displayed.
The Charging LED lighting up indicates that the
handset is properly placed on the base.
4. When the battery is fully charged, plug one
end of the telephone line cord into the base
station and the other end into the telephone
wall socket.
10
WARNING
Do not place your Telstra Slim Touch 9650 in the
bathroom or other humid areas.
IMPORTANT
The base station must be plugged into the
mains power socket at all times. Do not connect
the telephone line until the handset is fully
charged. Only use the power adaptor, telephone
cables and NiMH battery pack supplied with the
product.
Battery low warning
If the flashes in the handset display you will
need to recharge the handset before you can use
it again.
Setting up for multiple packs
If you have purchased a Telstra Slim Touch
9650 multiple pack, you will need to prepare
additional handsets and chargers for use.
In ideal conditions, a fully charged battery
should give up to 10 hours talk time, or 100 hours For each additional handset and charger
standby time, on a single charge.
Note that a new battery will not reach full
capacity until it has been in normal use for
several days.
To keep the battery in the best condition, leave
the handset off the base for a few hours at a
time.
Running the battery right down at least once
Mains power cable
a week will help it last as long as possible. The
charge capacity of the rechargeable battery
will reduce with time as it wears out, giving the
handset less talk/standby time.
Eventually it will need to be replaced. A
replacement battery pack can be obtained by
contacting TecHelp on 1300 369 193 or from your
local electrical retailer.
After charging your handset for the first time,
subsequent charging time is about 6–8 hours
a day. The battery and handset may become
warm during charging, however, this is normal.
11
Getting started
1. Plug the mains power cable into the charger
base, plug the other end into the mains power
wall socket and switch the power on.
2. To fit the NiMH battery into the handset, slide
out the battery compartment cover. Place
the supplied rechargeable battery pack in
the battery compartment, with the battery
connector plugged in, as shown on page 10.
Slide the battery compartment cover back
3. Place the handset on the base to charge for
at least 24 hours. When the handset is fully
charged the will be displayed.
Using your Telstra Slim Touch 9650
phone on a Broadband ADSL line?
If this product is to be used on a broadband
ADSL line, then you must ensure that it is
connected via an ADSL filter. Using this product
on a Broadband line without an ADSL filter may
cause problems with this product and your
Broadband service.
Getting to know your phone
Date and time
If you have subscribed to Telstra’s Calling
Number Display service, the date and time is set
automatically for all handsets when you receive
your first call. The date and time is recorded with
each answering machine message you receive.
If you have not subscribed to Telstra Calling
Number Display you can set the date and time
manually.
Handset buttons
1
Set date and time manually
1. Press
when in idle mode to enter the
feature menu.
to scroll
2. Press
to SET DATE/TIME.
3. Press
and then edit the date.
4. Press the dialing keys (0-9) to enter a two-digit
until the screen
number or press
displays the correct value.
Press
to advance.
5. Repeat step 3 until the date and time are set.
6. Press
to save.
NOTE
Press
to toggle AM/PM when moving the
cursor to the AM/PM setting field.
11
6
10
9
12
2
3
4
5
12
/
7
8
1. EARPIECE
2. MENU
In idle mode:
press to access main menu. Press and hold to
access Telstra Service Number list.
In menu/editing mode:
press to confirm and save the settings.
During a call:
press to access the sub-menu list.
In phonebook/call list entry:
press to edit the entry.
3. SCROLL UP/ VOLUME UP/ PHONEBOOK
In idle mode:
press to access the phonebook.
In menu mode:
press to scroll up.
In editing mode:
press to move the cursor to the right.
During a call:
press to increase volume.
Call list/phonebook/redial list entry:
press to scroll up the list.
13
Getting to know your phone
Getting to know your phone
4. TALK OFF
# Hash key
7. INTERCOM
11. TALK ON/RECALL
In idle mode:
press and hold to power on/off the handset.
In menu mode:
press to exit to previous level.
In pre-dial mode:
press to backspace.
In idle/pre-dial/during a call mode:
press to insert a “#”.
In phonebook entry name editing mode:
press and hold to toggle between uppercase and
lower case.
In phonebook entry view mode:
press to view the next digits when the number is
longer than a line to display.
Press to make an intercom conversation
between handsets or transfer a call.
In idle/menu/pre-dial mode:
press to make a call.
In phonebook number editing mode:
press to insert a recall.
Call list/phonebook/redial list entry:
press to make a call to the selected entry.
5. SCROLL DOWN/ VOLUME DOWN/
CALL LIST
In idle/pre-dial mode:
press to access the call list.
In menu mode:
press to scroll down.
In editing mode:
press to move the cursor to the left.
During a call:
press to decrease volume.
Call list/phonebook/redial list entry:
press to scroll down the list.
6. ALPHANUMERIC KEYPAD
In idle/pre-dial/editing mode/during a call:
press to enter characters/ numbers.
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*In idle/pre-dial/during a call mode:
Star key
press to insert a “*”.
In phonebook entry view mode:
press to view the previous digits when the
number is longer than a line to display.
Key 1, 2 and 3
In Idle:
press and hold KEY 1 to dial Telstra Home
Messages 101® or MessageBank® service
During a call:
press and hold KEY 2 to access a Call Waiting Call.
Press and hold KEY 3 to commence 3-Way Chat
8. MICROPHONE
9. MUTE/DELETE
During a call:
press to mute/un-mute the microphone.
Call list/phonebook/redial list entry:
press to delete the selected entry.
In editing/pre-dial mode:
press to backspace.
During message playback:
press to delete the message currently playing.
12. SPEAKER
In idle/menu/pre-dial mode/during a call:
press to turn on/off the speakerphone.
Call list/phonebook/redial list entry:
press to make a call with speakerphone.
10. REDIAL/PAUSE
In idle mode:
press to view the redial list.
In editing/pre-dial mode:
press and hold to insert a dialing pause.
15
Getting to know your phone
Handset display
Getting to know your phone
On when ringer is turned off.
Off when ringer is turned on.
On when a new call is received.
Off when there is not a new call.
On when microphone is mute during
a call.
Off when microphone is unmute during
a call.
Display icons
Icons can be On (visible),
Flashing or Off (not visible):
On when answering machine is
turned on.
Off when answering machine is
turned off.
Full battery power level.
On when new answering machine
message is received.
Off when no new answering machine
message.
Flashes when low battery power level is
detected, needs charging.
On when speaker phone is in use.
Off when speaker is off.
16
On when new voicemail received
on Telstra Home Messages 101® or
MessageBank® service.
Off when there is not new voicemail.
Answering machine base
1
2
3
4
12
5
6
11
7
8
10
9
2/3 battery power level.
1/3 battery power level.
Animation in cycle.
Battery is charging.
1. IN USE LED
3. DELETE
Flashes when there is an incoming call, or
another telephone sharing the same line.
Steadily on when the handset is in use.
During message playback:
touch to delete the current message.
In idle:
touch twice to delete all previously reviewed
messages.
2. SKIP BACKWARD
Touch to repeat playing the current message.
Touch twice to playback the previous message.
17
Getting to know your phone
Getting to know your phone
4. SKIP FORWARD
11. PAGE
During message playback:
touch to skip to the next message.
Touch to page all registered handsets.
12. SPEAKER
5. CHARGING LED
Steadily On:
when the handset is put into base cradle for
charging.
6. VOLUME +
During message playback:
touch to increase the speaker volume.
In idle:
touch to increase the base ringer volume.
7. VOLUME –
During message playback:
touch to decrease the speaker volume.
In idle:
touch to decrease the base ringer volume.
8. PLAY/ STOP
In message playback mode:
touch to playback or stop playing messages.
9. CHARGING CRADLE
10. ANSWER ON/OFF
Touch to switch the answering machine on/off.
18
Navigating the menus
Your Telstra Slim Touch 9650 has an easy to use
menu system. Each menu has a list of options,
as outlined on the following page. When the
handset is switched on and in standby:
1. Choose
to open the main menu.
2. Then press
buttons to move
through the available options.
to select a menu option or the
3. Choose
to return to the previous screen.
Message counter display
Display Description
0F->-When answering machine is OFF.
-When answering machine is OFF and
no new TAM messages received.
0F/XX
Flashing XX alternatively with OF:
Answering machine is OFF and there
are XX new voice messages received
where XX is from 01 to 59.
0N->XX When answering machine is ON where
XX is number of messages in TAM
memory.
00
Steadily ON: No voice messages in
TAM.
XX
Flashing: There are XX new voice
messages received where XX is from 01
to 59.
ZZ
Steadily ON: There are ZZ old voice
messages kept in the TAM memory (no
new voice messages).
XX/FF
Flashing XX alternatively with FF:
There are XX new voice messages
received where XX is from 01 to 59 and
the TAM memory is full.
FF
Flashing FF: TAM memory is full and
there are no new messages, only old
messages are kept in TAM memory.
Display Description
--/XX
Flashing XX alternatively with --: Time
is not set and there are XX new voice
messages received where XX is from 01
to 59.
-Flashing --: Time is not set and there
are old voice messages kept in the TAM
memory only (no new voice messages).
XX
Steadily ON: Playing the current XX
incoming message.
A1
Steadily ON: Playing the current
outgoing message (OGM).
XX/AN
Flashing XX alternatively with AN:
XX new incoming message is now
recording. AN denotes that the
incoming message recording is in
progress.
RA
Flashing: Remote access is in progress.
19
Getting to know your phone
Getting to know your phone
Menu layout
Keystroke table
Upper case
Ans.System
Phonebook Call Log
Ringer
Volume
Ringer Tone
Tones
Register HS
De-register
HS
Ringer off
Level 1- 6
Ringer tone
1- 10
Key tone
System PIN
Battery low
Out of range
System PIN
Play message Review
Del all old
Store
Record memo
Settings
Remote access
Remote pin
MSG alert tone
Review
Del all calls
Flash Time
Set
Date/Time
Time format Date format Clear
Voicemail
Set date
12 hour
24 hour
Short
Medium
Long
DD/MM/YY
MM/DD/YY
Turn off
indicator?
System PIN Reset
Old PIN
Lower case
Reset?
Highlighted characters: Only upper case supported.
20
21
Using the phone
Using the phone
Switch handset off
End a call
To switch the handset off:
1. Press and hold .
2. Press
to confirm.
1. Press or put the handset in the telephone
base or charger.
The screen displays the elapsed time as you
talk (in hours, minutes and seconds).
To switch the handset on
1. Press and hold again.
Make an external call
1. Press or
number.
, and then enter the telephone
Pre-dialling
1. Enter the telephone number. Press
or
to make corrections when entering the phone
number. Press and hold
to insert a dialing
pause (a P appears).
2. Press or
to dial.
Call timer
Your handset will automatically time the duration of
all external calls. The handset display shows the call
duration both during and for a few seconds after your
call is terminated.
Out of range warning
When the handset goes out of range of the base,the
line will hang up if you are on a call. When you move
back within range, the handset will automatically
reconnect to the base.
Receive a call
When you receive a call, the phone rings. The
display will show the caller’s number if available
or the caller’s name if it matches an entry in the
phonebook.
1. Press or
22
to answer the call.
Earpiece/ handsfree volume
Make a handsfree call
Press
to adjust the listening
volume of the earpiece or loudspeaker with
five levels when during a call. Each press of the
button increases or decreases the volume level
by one increment.
1. Dial the number then press
on the
handset.
is displayed. You will then hear
your call over the handset loudspeaker. Press
to switch the call between the earpiece
and the loudspeaker.
2. Press to end the call.
1. Press
to increase or decrease the
volume level while in a call.
NOTE:
1. All volume settings (handset and speakerphone) are
independent.
2. When the volume reaches the minimum or maximum
setting, you will hear two beeps.
Mute
During a call, you can talk to someone nearby
without your caller hearing.
NOTE: During a handsfree call, press
adjust the volume.
to
Answer a call in handsfree mode
When the phone rings:
on the handset. The call is
1. Press
transferred to the handset loudspeaker.
Switch to handsfree mode during a call
1. When in a call, press
on the handset to
1. Choose
while in the call. The display
put the call on the loudspeaker.
shows MUTED and your caller cannot hear you.
To switch handsfree off and return the call to
2. Choose
again to unmute the microphone.
the earpiece, press
again.
Handsfree
Handsfree lets you talk to your caller without
holding the handset to your ear. It also
enables other people in the room to join in the
conversation over the loudspeaker.
23
Using the phone
Phonebook
Redial
Temporary ringer silencing
Up to 20 of the last telephone numbers called
are saved in the redial list. You can select any of
the numbers to redial or delete.
Press or
while the telephone is ringing to
silence the ringer temporarily. This will silence
the ringer without disconnecting the call. The
next incoming call will ring normally at the
preset volume.
Redial the last number called
1. Press
, The last number you called will be
displayed.
2. Press or
to dial the number displayed.
Delete a redial number
NOTE: Each handset will ring when there is an incoming
call unless the ringer volume is turned off. Pressing
or
on one handset will only silence the ringer of
that particular handset.
Chain dialing
1. Press
, then press
to move to This feature allows you to initiate a dialing
the number you want to delete.
sequence from numbers stored in the
phonebook, call list history or redial list while
to delete the selected entry
2. Choose
you are on a call.
Find handset (Paging)
Chain dialing can be useful if you wish to access
You can ring a handset to help locate it.
numbers other than phone numbers (such as
1. Press on the base. All handsets registered
bank account information or access codes) from
the phonebook, call list history or redial list.
to the base will ring for up to 60 seconds. The
display shows --PAGING-2. Press on the base again to stop the paging
if handsets are on the base or press or
, or any dial pad key (0-9, *, or #) on any
handset, if it’s off the base.
NOTE: If there is an incoming call during paging, paging
will cease and the phone will ring with the incoming
call instead.
24
You can store up to 200 names and numbers
in the phonebook. Names can be up to 15
characters long and numbers up to 30 digits.
Store a name and number
1. In standby mode, choose
and press
to select PHONEBOOK
to access the Phonebook menu.
2. Choose
3. Press
to select STORE.
Choose
.
4. Enter the number and choose
.
5. Enter the name and choose
.
6. Choose
to save the phonebook entry.
You must enter a name to go with a number in
order to save the entry.
Entering names
Use the keypad letters to enter names, e.g. to store
Tom:
Press
once to enter T.
Press
three times to enter o.
Press
once to enter m.
Writing tips
Press
to delete the last character or digit.
Press and hold
to delete all characters or digits.
Press
to move backward or forward
through the characters/digits. Press and hold
to
switch between upper and lower case.
Review an entry
1. In standby mode, press
. The first entry in
the phonebook will be displayed.
2. Press
to select the phonebook
entry that you want.
3. Choose
to view the phonebook entry.
OR
1. Choose
and press
to select
PHONEBOOK
2. Choose
to access the Phonebook menu.
3. Choose
to select REVIEW.
and
to browse the
4. Press
phonebook entry
Dial an entry
1. In standby mode, press
to access the
Phonebook.
2. Press
to select the entry you
want, or search alphabetically using the
alphanumeric keypad (see tip below).
3. Press or
to dial the desired number.
To search alphabetically
Press the relevant keypad button, e.g. for the
entries beginning with T press
once then press
to scroll through the entries.
25
Phonebook
Settings
Edit a name and number
1. In standby mode, choose
and press
to select PHONEBOOK
2. Press
twice
3. Press
, or use the alphabetical
search to browse.
to select an entry.
4. Press
The screen shows EDIT NUMBER.
5. Use the dialing keys to edit the number and
the name.
to save.
6. Press
When editing a name or number, choose
characters and digits
to delete
Handset settings
and
to browse each
3. Press
volume
level.
A
sample
of
each
ringer volume
Using the feature menu, you can customize
plays
as
you
scroll
through
the
choices. Level 1
many of the telephone’s settings.
to 6 and Ringer Off are available.
when in idle mode (when the phone
1. Press
4. Press
to save your preference and return
is not in use) to enter the feature menu.
to the feature menu.
2. Use
to scroll to the feature to be
changed. When scrolling through the menu,
Ringer tone
the top menu item is always highlighted with You can select different ringer tones.
a > symbol.
1. Press
when in idle mode to enter the
to select the highlighted item.
3. Press
feature menu.
NOTE: Press to cancel an operation, back up to the
previous menu or exit the menu display. Press and hold
to return to idle mode.
Delete an entry
1. In standby mode, choose
and press
to select PHONEBOOK
2. Press
twice.
3. Press
, or use the alphabetical
search to browse.
4. Press
to remove the selected entry.
26
Ringer volume
Using this menu, you can set the ringer volume
level (1-6), or turn the ringer off. When the ringer
is turned off, icon appears on the handset
screen.
2. Press
to select RINGER TONE.
and
to select the
3. Press
desired ringer tone. A sample of each ringer
tone plays as you scroll through the choices.
4. Press
to save your preference and return
to the feature menu.
1. Press
when in idle mode to enter the
feature menu.
2. Press
to scroll to RINGER VOLUME.
27
Settings
Settings
Alert tones
Base settings
You can turn on or off the alert tones of key
press, battery low and out of range.
Date/Time
Set the recall time
Set date and time
The default recall (flash) time is suitable for the
Telstra network. It is unlikely that you should
need to change this setting unless advised to do
so.
Provided you have subscribed to the Telstra’s
Calling Number Display service, the date and
time will be set automatically with every
incoming call.
when in idle mode to enter the
1. Press
feature menu.
2. Press
to scroll to FLASH TIME.
3. Press
and
to select SHORT,
MEDIUM or LONG.
to save your preference and return
4. Press
to the feature menu.
1. Press
when in idle mode to enter the
feature menu.
2. Press
to scroll to SET DATE/TIME.
3. Press
and then edit the date.
4. Press the dialing keys (0-9) to enter a twodigit number or press
until the
screen displays the correct value. Press
to
advance.
5. Repeat step 3 until the date and time are set.
to save.
6. Press
when in idle mode to enter the
1. Press
feature menu.
2. Press
to scroll to TONES.
3. Press
and
to select KEY
TONE.
Or
and
to select BATTERY
3. Press
LOW.
Or
3. Press
and
to select OUT OF
RANGE.
and
to select ON or OFF.
4. Press
5. Press
to save your preference and return
to the feature menu.
Handset reset
1. Press
when in idle mode to enter the
feature menu.
2. Press
to scroll to RESET.
3. Press
and enter the system PIN.
Default is 0000.
4. Press
and RESET? will be prompted.
5. Press
to confirm and reset all the
personalized settings of handset to default.
28
Change system PIN
1. Press
when in idle mode to enter the
feature menu.
2. Press
to scroll to SYSTEM PIN.
3. Press
and enter the old system PIN.
Default is 0000.
and enter the new system PIN.
4. Press
5. Press
to confirm the new system PIN.
6. Press
to save settings.
Time format
1. Press
when in idle mode to enter the
feature menu.
2. Press
to scroll to TIME FORMAT.
3. Press
and
to select 12-HOUR
or 24-HOUR.
4. Press
to save.
Date format
1. Press
when in idle mode to enter the
feature menu.
to scroll to DATE FORMAT.
2. Press
3. Press
and
to select DD/MM/YY
or MM/DD/YY
NOTE
Press
to toggle AM/PM when moving the
cursor to the AM/PM setting field.
Ringer volume
Press or on the base unit to increase or
decrease volume (0 to 6).
29
Telstra Network Services
Telstra Network Services
View call details
If you have subscribed to Telstra’s Calling
Number Display service, you will be able to see
your caller’s number on your handset display
(provided it is not blocked) prior to answering
the call. If your caller’s name is stored in the
phonebook and a number match is found, you
will see the caller’s name on the display instead.
*Call features and charges may apply.
reverse chronological order. Only one handset
can review the call list at a time. If a handset
tries to enter the call list while another handset
is already in it, NOT AVAILABLE AT THIS TIME
appears.
The call list information might not be available
for every incoming call. The callers might
intentionally block their names and/or
telephone numbers.
Call list
Call list display screen messages
Calling Number Display*
When Telstra Calling Number Display is active on
your service, dialled numbers will be saved in the
telephone’s Calls list. Your phone can store up to
30 answered calls and unanswered with date/
time information in the call list. The number
will be shown on the display when the phone is
ringing. If the number matches with one of the
entries in your private phonebook, the caller’s
name stored in the private phonebook will be
displayed with the number.
Missed calls are marked with XX MISSED CALL(S).
Each time you review a call list entry marked
with icon, the number of missed calls
decreases by one. When you have reviewed all
the missed calls, the missed calls indicator no
longer shows. You can review, redial, and copy
an entry into the phonebook. Entries appear in
30
PRIVATE NUMBER
The caller is blocking the
telephone number.
UNAVAILABLE
This caller’s number is
unavailable.
When the list is full, and a new call is received,
the oldest entry will be deleted automatically.
IMPORTANT
To use Telstra Calling Number Display you must
first subscribe to the service from Telstra. For
more information on Telstra Network Features
call Telstra on 13 22 00.To ensure the caller’s
name is displayed, make sure you have stored
the full telephone number, including the area
code, in the phonebook.
to move the cursor to the left or
to the right.
• Press and hold
to insert a dialing pause
(a P appears).
when the handset is not in use.
4. Press
to move to the name.
to select CALL LOG.
The
screen
displays EDIT NAME.
to select REVIEW, and then press
to browse through the call 5. Use the dialing keys to edit the name.
to backspace and erase a
• Press
character.
NOTE: The name (if available), telephone number, date
and time of all incoming calls are shown on the screen.
• Press and hold
to erase the entire entry.
•
Press
to
move
the cursor to the left or
You hear a double beep when the list reaches the
to
move
the
cursor
to the right.
beginning or end of the call list.
to save.
6. Press
Dial from the Call list
• If the entry is already saved in the
1. When in the call list, press
to
phonebook, the handset shows
browse.
ALREADY SAVED.
2. Press or
to dial the entry.
• If there is no call list information, the
handset shows UNABLE TO SAVE.
Store a call list entry to the phonebook
1. When in the call list, press
to
Delete an Entry in the Call list
browse.
1. When in the call list, press
to
2. Press
to select an entry. The screen
browse.
displays EDIT NUMBER.
2. Press
to delete the selected entry.
3. Use the dialing keys to edit the number.
• Press
to backspace and erase a digit.
• Press and hold
to erase the entire entry.
1. Press
OR
1. Press
2. Press
3. Press
4. Press
list.
• Press
to access the call list.
31
Telstra Network Services
Telstra Network Services
Delete the Entire Call list
Telstra Home Messages 101®
Clear flashing message indication
Call Waiting
1. Press
when the handset is not in use.
2. Press
to select CALL LOG, and
then press
.
3. Press
to select DEL ALL CALLS,
then press
.
4. The screen shows DELETE ALL CALLS?
Press
to confirm.
You can get messages from your Telstra fixed
home phone when you are away from the
phone, busy on another call or using the
Internet. Callers will hear a standard greeting
inviting them to leave a message.
After you have listened to all new messages,
the indicator on the handset should turn off
automatically.
However if this does not occur (for example,
when you have accessed your Telstra
MessageBank® service while away from home),
use the clear voicemail feature. Clearing the
flashing message indication only turns off the
indicators, it does not delete your messages.
As long as you have new messages, Telstra
will continue to send the signal to turn on the
indicators.
Call Waiting tells you if a new caller is trying to
contact you when you are already on the phone.
A discreet tone alerts you to the new caller, so
you can answer your second incoming call by
putting the first caller on hold.
Flashing Message Indicator (FMI)
The Telstra Slim Touch 9650 is designed to
provide visual indication when a new message
is left in your Telstra Home Messages 101® or
MessageBank® service. To arrange connection of
the Flashing Message Indicator service, simply
call Telstra on 13 2200. When a new message is
left, the
will be displayed on the handset.
After you have listened to your message(s) the
will disappear.
To call Telstra Home Messages 101®
Press and dial 101.
OR
When the handset is in standby mode, press and
hold the
key, the handset will dial 125101.
OR
Press and then press and hold the
key.
The handset will dial 125101.
To manually turn off the new voicemail
indicator:
1. Press
when in idle mode to enter the
feature menu.
to scroll to CLR VOICEMAIL.
2. Press
3. Press
, the screen shows “TURN OFF
INDICATOR?”.
4. Press
again to turn the voicemail
indication off, or press to cancel the
procedure.
NOTE: For information about using your message
service, please contact Telstra on 13 2200 for assistance.
button. Your first caller
1. Press and hold the
is put on hold and you can talk to your second
caller.
2. To revert back to the original caller, press and
button again.
hold the
3-Way Chat
This service is available on most lines ready for
you to use. If you are already on a call, you can
add another person and then have a 3-Way
Chat.
To put existing call on hold and make a
new call then to 3-Way Chat
1. Press (this dials recall), then listen for dial
tone
2. Dial the second phone number.
3. Press and hold
.
To Split a 3-Way Chat or switch between
callers
1. Press and hold
32
.
33
Telstra Network Services
Answering machine
Pre-stored Telstra Network Features:
To use Call Return
In idle,
1. Press and hold
key to access 10 Telstra
services number (non-user programmable)
FEAT. ASSIST. (To call Feature Assist)
C.W. ON
(Turn Call Waiting on)
C.W. OFF
(Turn Call Waiting off)
CHK CALL WAIT (To check Call waiting status)
CALL RETURN (To use Call Return)
CF IMM. ON
(Turn Call Forward Immediate on)
CF IMM. OFF (Turn Call Forward Immediate off)
CHK CF IMM. (To check Call Forward Immediate)
C.B. ON
(To turn Call Back on)
C.B. OFF
(To turn Call Back off)
1. Press and hold
and press
select CALL RETURN.
2. Press or
to call the number.
To use Feature Assistant
1. Press and hold
and press
select FEAT. ASSIST
2. Press or
to call the number.
to
To check or turn Call Wait on/off
1. Press and hold
and press
to
Select C.W. ON, C. W. OFF or CHK CALL WAIT.
2. Press or
to call the number.
34
to
To turn Call Forward lmmediate On
1. Press and hold
and press
to
select CF IMM. ON.
2. Press
and enter the forward number.
3. Press or
to call the number.
To check or turn Call Forward Immediate
Off
1. Press and hold
and press
select CF IMM. OFF or CHK CF IMM.
to call the number.
2. Press or
to
To turn Call Back On/Off
If you have activated the Call Back feature after
you hear busy tone, you can turn the feature off
as follows:
and press
1. Press and hold
select C.B. ON or C.B. OFF.
to call the number.
2. Press or
to
The answering machine records unanswered
calls when it is activated. It can store up to 99
messages within the maximum recording time
of 28 minutes. Total recording time includes all
voice prompts, outgoing messages and incoming
call messages.
Your answering machine is designed to answer calls after 14
rings when it is switched off. This is to enable you to operate
the remote access functions of your answering machine in
the event your answering machine is switched off.
Using the Answering machine
from the handset
Switch the answering machine on/ off
The answering system must be turned on to
answer and record messages.
When the answering system is turned on, the
light on the telephone base will be on and
icon will display on the handset.
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
3. Press
to select SETTINGS, then
press
.
to select ANSWER ON/OFF.
4. Press
5. Press
to choose ON or OFF, then
press
.
Play Messages
If you have new messages, the telephone plays
only the new messages (oldest first). If there are
no new messages, the telephone plays back all
messages (oldest first).
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
3. Press
to select PLAY MESSAGE.
Options during playback:
• Press
to adjust the speaker
volume.
to skip to the next message.
• Press
• Press
to repeat the message currently
playing. Press
twice to listen to the
previous message.
• Press
to delete the current message.
The system advances to the next message.
• Press
to stop and revert to the previous
menu.
35
Answering machine
Delete all old messages
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
3. Press
to select DEL ALL OLD,
.
then press
4. The handset shows DELETE ALL OLD MSGS?
Press
to confirm your selection.
Record and play memos
Memos are your own recorded messages used
as reminders for yourself or others using the
same answering system. You can record your
own memos using a system handset. Playback
and delete them in the same way as incoming
messages.
1. Press
when in idle mode to enter the
feature menu.
to select ANS. SYSTEM.
2. Press
3. Press
to select RECORD MEMO,
and then press
. Speak towards the
microphone of the handset after a beep tone.
4. Press
when finished recording. The
recorded memo will be played automatically.
36
Answering machine
5. Press to stop playing, press
delete the memo.
or
to
NOTE: Memos shorter than one second are not
recorded.
Answer machine settings
Set the answer delay
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
to select SETTINGS, then
3. Press
press
.
4. Press
and
to select ANSWER
DELAY.
5. Press
and
to select TOLL
SAVER, 2 RINGS, 4 RINGS, 6 RINGS or 8 RINGS.
6. Press
to save your preference and return
to the feature menu.
NOTE: If Toll Saver setting is selected, the answering
machine will pick up after two rings if there are new
messages and after four rings if there are no messages.
OGM settings
Play the outgoing message
This is the message your callers hear on the
answering machine. There is one pre-recorded
outgoing message, or you can record your own.
1. Follow steps 1 to 4 in the previous section.
2. Press
and
to select PLAY.
3. Press
and the message will be played.
4. Press to stop playing.
to delete the current playing
Or press
OGM recorded by yourself.
• Only available when there is an OGM you
recorded before.)
Record the outgoing message
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
3. Press
to select SETTINGS, and
then press
.
to select OGM SETTINGS.
4. Press
5. Press
to select RECORD.
6. Press
to start recording after a “beep”
sound is heard.
7. Press
to stop recording and save the
message. The just saved message is played
automatically.
8. Press at any time to stop playing.
NOTE: When playing the message, pressing
will delete it.
or
Turn on/off the message alert
If the message alert is turned on, this telephone
can beep every 10 seconds to alert you of
new messages. The tone stops when all new
messages have been reviewed.
1. Press
when in idle mode to enter the
feature menu.
2. Press
to select ANS. SYSTEM.
to select MSG ALERT TONE,
3. Press
and then press
.
4. Press
to select from ON or OFF,
then press
to confirm your selection.
37
Answering machine
Remote access
Remote access allows you to operate your
answering machine and listen to your messages
by calling your phone from another phone.
when in idle mode to enter the
1. Press
feature menu.
2. Press
to select ANS. SYSTEM.
to select REMOTE ACCESS,
3. Press
and then press
.
to select from ON or OFF,
4. Press
then press
to confirm your selection.
To remotely access your answering
system
1. Dial your telephone number from another
telephone.
2. When the system answers, enter the four-digit
remote access code (default remote access
code is 0000). If there are any messages, it will
begin to play them.
3. You can also enter the following remote
commands.
4. Hang up to end the call and save all undeleted
messages.
38
Answering machine
Keys Description
During message Message is not
playback
playing
Play all messages
Play new messages
Delete message
Press twice to delete
• Press once to
repeat playing
the current
message from
the beginning.
• Press twice to
skip backward
to the previous
message.
Stop playing
message
Set the remote access code
Play Messages
1. Press
to show the menu when the
handset is not in use.
2. Press
to select ANS. SYSTEM.
3. Press
to select REMOTE PIN, and
then press
.
4. Enter your 4-digit security code. Default is
0000. Press
to delete digit while entering.
5. Press
to enter the new PIN code.
to confirm the new PIN code.
6. Press
7. Press
to save the settings.
If you have new messages, the telephone plays
only the new messages (oldest first). If there are
no new messages, the telephone plays back all
messages (oldest first).
Using the answering machine at
the base
Press
and then
to listen to the
remote main menu
Skip forward
Toggle on/off the
answer machine
Enter the remote
access code if the
answering machine
is on and during
OGM playing.
Switch on/off
Touch to turn the answering system on or
off. The light behind the key will be on when
answering system is turned on.
Call screening
1. Touch
2. During message playback, touch below keys
to perform the following functions:
•
: Press to stop playing messages or
resume playback.
: Press once to replay current message
•
from the beginning. Press twice to playback
the previous message.
•
: Skip to play the next message.
: Delete the current message.
•
•
: Increase the loudspeaker volume by one
level (1 to 8).
: Decrease the loudspeaker volume by one
•
level (1 to 8).
Delete all old messages
You can listen at the telephone base to a caller
In idle mode, touch
twice continuously, all
leaving a message. If you want to turn off the
previously heard messages will be erased.
call screening feature, set the telephone base
volume to zero. Remember to raise the volume in
order to hear your messages during playback.
39
Additional handsets (multi handset packs only)
If you have purchased a multi handset pack you
are able to make internal calls, transfer external
calls from one handset to another and use the
conference option.
4. Press on the calling handset or place your
handset back in the telephone base or charger
to transfer the external call to the called
handset.
Call another handset
3-Way conference call
You can make internal calls between two
handsets.
and if you have only one other
1. Press
handset, it will ring.
2. If you have extra handsets, enter the handset
number to select the other handset you want
to call.
Transfer a call
You can transfer an external call to another
handset registered to the base.
. Your external
1. During external call, press
caller is put on hold.
2. If you have only one other handset, it will ring.
If you have extra handsets, enter the handset
number to select the other handset you want
to transfer to.
3. Press on the called handset to answer the
call.
40
You can hold a 3-way conference call between
2 internal callers and 1 external caller.
No subscription is required.
.
1. During the external call, press
Your external caller is put on hold.
2. If you have only one other handset, it will ring.
If you have extra handsets, enter the handset
number to select the other handset you want.
3. Press on the called handset to answer the
call.
on the calling handset to
4. Press and hold
setup the conference call.
Additional handsets
De-register a handset
Register an additional handset
1. In standby mode, press
to enter the
feature menu.
2. Press
to select DE-REGISTER HS.
3. Enter the system PIN. (Default is 0000.)
to confirm.
Press
to select the desired
4. Press
handset.
5. Press
, and display will show DE-REGISTER?
6. Press
to confirm. Display will show
DE-REGISTERED if it is successful.
Your additional handset(s) will come preregistered but should you need to register a
handset, follow these steps.
NOTE:
You cannot de-register a handset if any other system
handset is in use.
when in idle mode to enter the
1. Press
feature menu.
2. Press
to select REGISTER HS.
3. Enter the system PIN. (Default is 0000.)
4. Press
, and display will show
PRESS AND HOLD PAGE BUTTON!
5. Press and hold on the base.
Handset display will show REGISTERING….
The handset will display HANDSET X, with
X denotes the handset number (1-12), if
registration is successful.
The In Use light comes on when registering.
NOTE:
If the registration is not successful, the display will
show NO BASE FOUND. To reset the handset, remove
the handset from the telephone base and place it back
in. Try the registration process again.
41
Help
Help
Antenna icon flashes
Phone does not work
Cannot dial out or receive calls
• Have you installed the battery correctly?
See page 10.
• Check that the mains power is correctly
connected. See page 9.
• Is the handset switched off? To switch the
handset on, see page 22.
• Check that the mains power is correctly
connected.
• The battery may need recharging.
• Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the battery and mains power for 10 minutes,
then reconnect and try again.
No dial tone
• Is the telephone cord of the base plugged into
the phone socket?
• Check that the mains power is switched on at
the power point.
• Only use the telephone cord supplied with the
phone.
• The telephone line cord might be
malfunctioning. Install a new telephone line
cord.
• Move the handset closer to the telephone
base. It might be out of range.
• Disconnect the telephone base from the
telephone wall socket and connect a different
telephone. If there is no dial tone on this
telephone either, the problem is in your wiring
or local service. Contact your telephone
service provider.
42
You have a dial tone, but the phone will
not dial out
• If you are connected to a PABX, check whether
you need to dial an access code.
Handset does not ring
• The ringer volume may be switched off. See
page 27.
• Check that the mains power is correctly
connected.
• Make sure the handset is registered to the
base. See page 40.
No display
• The battery may be flat, dead or incorrectly
inserted.
• Recharge or replace the battery.
• Is the handset registered correctly to the base?
See page 40.
• Check that the mains power is correctly
connected.
• Check that the handset is within range of the
base.
• Is the battery low? Place the handset on the
base/charger to recharge.
Battery icon does not appear to be
filling
• Try cleaning the charging contacts.
• Check that the mains power is correctly
connected.
• If the above measures do not correct the
problem, replace the battery.
You hear the busy tone when you press
• Make sure the handset is in range of the base.
• Another handset registered to your Telstra
Slim Touch 9650 base may be on the line.
Answering machine does not record any
messages
• Make sure the answering machine is switched
on. See page 35.
• The memory may be full, please delete some
old messages to free up space. See page 36.
Answering machine messages have the
wrong date and time
• Have you manually set the date and time? See
page 12.
Cannot access your messages from
another phone
• Have you changed the remote access security
PIN code? See page 39. Always keep a note of
the new PIN code in a safe place.
• Has remote access been disabled? To enable
remote access, see page 38.
• Make sure you are calling from a touch-tone
telephone. When dialing a number, there
should be tones. If there are clicks, then it
is not a touch-tone telephone and cannot
activate the answering machine.
• The answering machine might not detect the
remote access code when your announcement
is playing. Wait until the announcement is
over before entering the code.
• There might be interference on the telephone
line you are using. Press the dial pad keys
firmly when dialing.
43
Help
General information
No Calling Number Display number/
name displayed
Buzzing noise on my phone or on other
electrical equipment nearby
• Have you subscribed to Telstra Calling Number
Display? See page 30.
• The caller may have blocked their number.
• An exact name/number match was not found
in your phonebook. Check that you have
stored the complete number including area
code.
• The caller might not be calling from an area
which supports Calling Number Display.
• Both you and the caller’s telephone
companies must use equipment compatible
with the Calling Number Display service.
• The Calling Number Display information
shows after the first or second ring.
• Sometimes your Telstra Slim Touch 9650 can
interfere with other electrical equipment if it is
placed too close. It is recommended that you
place your Telstra Slim Touch 9650 at least
one metre away from electrical appliances
or metal obstructions to avoid any risk of
interference.
• If you have an ADSL internet service ensure
correct filters are installed to prevent
interference.
Base unit does not ring, but the lights
are on
• Have you connected the telephone line
correctly?
• Is the base ringer set to off? See page 28.
• You may have a faulty line or socket.
Try using another socket.
44
Customer Helpline
If you are still experiencing difficulties please call
TecHelp on 1300 369 193 or email:
[email protected]
1300 369 193 or your local electrical retailer.
• Do not open the handset (except to replace the
handset battery) or the base. This could expose
you to high voltages or other risks. Contact
TecHelp Information Line on
1300 369 193 for all repairs.
• Radio signal transmitted between the handset
and base may cause interference to hearing aids.
• It is recommended that advice from a qualified
expert be sought before using this product in
the vicinity of emergency/intensive care medical
equipment.
IMPORTANT
This equipment requires electricity to work. • Your product may interfere with other
You will not be able to make any telephone electrical equipment, e.g. TV and radio sets,
calls when the power fails.
clock/ alarms and computers if placed too close.
It is recommended that you place your product
Alternative arrangements should be made
for access to emergency services in times of at least one metre away from such appliances to
minimise any risk of interference.
power failure.
• Never dispose of batteries in a fire. There is a
Safety
serious risk of explosion and/or the release of
• Only use the power supply included with the
highly toxic chemicals.
product. Using an unauthorised power supply
• Dispose of batteries as per local/state
will invalidate your guarantee and may damage requirements.
the telephone.
• Use only the approved rechargeable battery
Cleaning
supplied. A spare rechargeable battery can be
Simply clean the handset and base with a damp
purchased from TecHelp Information Line on
(not wet cloth, or an anti-static wipe). Never
Replacing the handset batteries
After a time, you may find that the handset
battery is running out of charge more quickly.
This is a standard sign of wear and the battery
will need replacing. A replacement rechargeable
Nickel Metal Hydride (NiMH) battery can be
purchased from TecHelp line on 1300 369 193
or your local electrical retailer. Slide off the
battery compartment cover and remove existing
battery. Insert the new battery and replace the
compartment cover until it clicks into place.
45
General information
use household polish as this will damage the
product. Never use a dry cloth as this may cause
a static shock.
Environmental
• Do not expose to direct sunlight.
• The product may heat up when the batteries
are being recharged or during prolonged periods
of use. This is normal. However, we recommend
that to avoid damage you do not place the
product on antique/veneered wood.
• Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surface.
• Do not submerge any part of your product
in water and do not use it in damp or humid
conditions, such as bathrooms.
• Do not expose your product to fire, explosive or
other hazardous conditions.
46
Customer service & Product warranty
• There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord from the base for the
duration of the storm.
Telstra accessories and replacement
items
For a full range of accessories and replacement
items for Telstra products,
please call TecHelp Information Line on
1300 369 193.
How many telephones can you have?
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any other telephone line. Your
Telstra Slim Touch 9650 has a REN of 0.1.
A total REN of 3 is allowed, if the total REN of 3
is exceeded, the telephone may not ring. With
different telephone types there is not guarantee
of ringing, even when the REN is less than 3.
IMPORTANT
Please retain this booklet with your sales receipt
as proof of the date of purchase
Customer Service
If you require assistance in operating this
product please call the TecHelp Information
Line on 1300 369 193 or contact us by e-mail at:
[email protected]
If you are trying to access a Telstra Network
Feature and require assistance specifically
related to the network feature or would like
to subscribe to the feature, contact Telstra on
132200 for residential customers or 132000 for
business customers.
Product Warranty
Subject to the conditions below, Telstra
guarantees this product against any defect in
materials or workmanship under conditions
of normal use for a period of 24 months from
date of purchase. The benefits conferred by this
warranty are in addition to other warranties
and remedies that are implied under the Trade
Practices Act and similar State and Territory laws
(Statutory Rights). Subject to your Statutory
Rights, the goods will not be eligible for service
under this warranty if:
a. Proof of purchase cannot be provided;
b. The defect was caused by an accident, misuse,
abuse, improper installation or operation,
vermin infestation, lack of reasonable care,
unauthorised modification, loss of parts,
tampering or attempted repair by a person not
authorised by Telstra;
or
c. The product has been damaged by lightning
or a mains power surge.
To obtain service during the term of this
warranty call the TecHelp Information Line
on 1300 369 193 or contact us by e-mail at:
[email protected]
If it is necessary to have the product serviced, the
Customer Service Representative will inform you
of the product return process.
Please ensure that:
a. You provide proof of purchase;
b. Your product is suitably packaged;
and
c. You have included all components from the
original purchase.
Subject to your Statutory Rights:
a. Any claim under this warranty is limited to the
cost of repair or replacement of the product; and
b. If the goods are found to be in sound working
order by the authorised service centre, you may
be charged a fee for service and for any other
47
Customer service & Product warranty
direct costs associated with having the product
delivered for service.
For your records
Date of purchase:
______________________________
Place of purchase:
______________________________
Serial number:
______________________________
For guarantee purposes proof of purchase is
required so please keep your receipt.
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